The Recovery Specialist provides and coordinates a full array of outreach-based services for clients in the DMHAS/ABH Behavioral Health Recovery Program. The primary goals of the program are to: 1) Improve clinical linkages from one level of care to another, 2) Provide holistic services to maximize the likelihood of client success, 3) Decrease the ineffective use of acute treatment services, 4) Ensure successful client treatment outcomes and 5) Ensure the client receives quality treatment services in an appropriate treatment setting. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Provide full array of Recovery Specialist services, including services that assist clients in obtaining basic supports needed to improve their likelihood of success in recovery. Including, but not limited to, the following: - Outreach and engagement attempts with clients in various community settings, including clients’ home, shelters, soup kitchens.  Outreach efforts may include attempts to contact clients via visits and /or letters to last known address, phone calls, visits to shelters, soup kitchens, collaboration with DSS, other recovery managers, and visits to treatment agencies; - Service planning for non-clinical needs (e.g., housing, transportation); - Assistance with arranging transportation to treatment and other community supports appointments; - Transportation to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved; - Assistance and advocacy in accessing extant community support services; - Assistance in accessing urgent and standard Recovery Supports Program supports; - Face to face supportive counseling; - Referrals and contacts with culturally relevant organizations and individuals such as the following, as needed, to establish and maintain adequate community supports: - Vocational Providers; - Housing agencies, landlords; - Health care providers; - Probation/Parole officers; - Crisis intervention services, hospital emergency departments; - Other appropriate support and treatment services; - Family members and other natural supports; - Interpreter services; - Faith Communities (e.g. churches, masjids, etc.); - Provide fully array of Recovery Specialist services, including services that guide the course of client treatment through various levels of care.  Including, but not limited to the following: - Assessment and referral to the appropriate level of care; - Intake appointment scheduling; - Review of treatment history; - Arrange and attend case coordination meetings with clients and treatment providers to assure that appropriate issues are being addressed in treatment; - Global treatment planning and notification of the ASO regarding specific treatment recommendations and the expected path of treatment through various levels of care; - Case coordination meetings for clients involved with multiple treatment providers and community supports; - Outreach and/or phone contact to acute service providers to participate in treatment and discharge planning with the client and provider; - Tracking participation in treatment through the ASO and with service providers; - Carry a cell phone during work hours (8 a.m. – 5 p.m.) and respond to any messages within 30 minutes of the message; - Carry a company issued laptop and jet pack and conduct face to face sessions using the EHR where possible. - Provide transportation to clients, using personal vehicles; - Work out of a regional office and attend regular regional and statewide meetings of all Recovery Specialists; - Abide by all State and Federal Confidentiality Regulations; - Comply and work towards goals established by DMHAS and ABH®; - Maintain internal communications -  notifying supervisors with all relevant client or program based information; - Document all case management activities within required time frame and in required format - including documentation of all client related activities into electronic database; - Submit data and reports as defined and within required time limits; - Attend all required staff, supervision and training meetings; - Maintain hard copy of clients’ records (i.e. ROI) with appropriate documentation and signatures; - Function as a team member of a regional and statewide team, including providing as needed coverage for other members of the team; - Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; - Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; - Performs other tasks/responsibilities as required to support the business operations.

• Lead firm-wide FP&A activities including budgeting, forecasting, financial modeling, and KPI tracking • Partner closely with service line leaders to evaluate financial performance, identify risks, and uncover strategic opportunities • Oversee month-end and quarterly financial reporting to ensure accuracy, timeliness, and clarity for executive stakeholders • Support mergers and acquisitions, including valuation modeling, deal structuring, and financial due diligence • Drive proactive analysis of profitability, utilization, leverage, and other core professional services metrics • Enhance dashboards, management reporting, and analytics capabilities across the Finance function • Lead, coach, and develop a high-performing finance team, including managers and individual contributors • Collaborate cross-functionally with People & Culture, IT, Marketing, and Operations to support firm-wide initiatives • Monitor billing and collections activity and approve invoices and expenses where required

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Member Care Advisor is a full-time remote position focused on delivering exceptional service and support to NCD members and providers. - Handle inbound and outbound communication with members and providers - Support clients via phone, email, and chat - Review member policies and answer questions regarding benefits, billing, enrollment updates, and disputes - Accurately document all interactions in CRM systems - Escalate complex issues appropriately - Maintain working knowledge of products and services - Meet performance goals related to service quality, KPIs, attendance, and schedule adherence - Build trust with members and improve retention During the SkillBridge period, participants will: - Complete 2–4 weeks of structured remote training - Learn insurance fundamentals and product knowledge - Receive systems training (CRM, communication platforms, internal tools) - Shadow experienced team members - Gradually assume live member interactions with coaching support - Receive regular feedback and performance development guidance Qualifications - Active-duty service member within 180 days of separation - 2+ years of customer service or administrative experience preferred - Strong verbal and written communication skills - Proficient in MS Office and computer systems - Ability to multitask across multiple platforms - Bilingual (Spanish) is a plus Requirements - Professional communication - Attention to detail - Accountability and schedule adherence - Multitasking across systems - SOP compliance - Service-focused mindset Benefits - Company-paid health, dental, life, and disability insurance - 401(k) with employer match - Professional development opportunities - Work-from-home support - Positive and growth-oriented work culture

• Responsible for collecting, analyzing and monitoring financial data. • Develop, prepare, interpret, and monitor financial analysis. • Prepare forecasts and analyze the company’s short through long term position. • Provide financial information, serve as a knowledge resource to operations managers and make recommendations to senior management.