Analyst III, Workforce Business Solutions

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 1968H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$96.7K - $144.4K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishCloudSQL

Job Description

Analyst III, Workforce Business Solutions

WM

• Help build the next generation of reporting for our Customer Experience organization. • Build PowerBI data models, automated datasets, and interactive dashboards. • Design SQL transformations and pipelines that create clean, validated reporting datasets. • Develop and modernize reporting solutions within the NICE Data Environment. • Integrate and reconcile data from DRIVE, CC Pulse, Genesys Cloud, Avaya, and Salesforce. • Analyze key contact center metrics such as service levels, ASA, handle time, adherence, occupancy, and productivity. • Collaborate with WFM and Operations partners to support reporting needs.

Job Requirements

  • Bachelor's Degree (accredited) or in lieu of a degree High School Diploma or GED (accredited) and 4 years of relevant work experience
  • 5 years relevant experience (in addition to education requirement)
  • Effective communicator with the ability to lead and influence others.
  • Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives.
  • Building Partnerships – Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
  • Strong analytical thinking and problem-solving skills.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

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