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Quality Virtual Support II
Location
West Virginia
Posted
110 days ago
Salary
$5 / year
Seniority
Mid Level
Job Description
Quality Virtual Support II
Caliber Collision
Service Center CSCS WV Essential Job Duties Conduct estimate, photo and documentation reviews using standard review process developed by Caliber Communicate findings to service advisors for training and compliance improvement purposes Identify areas for GP% improvement through report analysis and estimate review Reinforce company standards for part selection, vendor usage, labor mix and refinish processes Report and track findings for management Comply with all Caliber safety rules, policy guidelines and company standards Other duties as assigned Skill/Requirements
Job Requirements
- High school diploma or GED
- Minimum
- 5
- years related experience
- Must be able to understand the needs of the carrier and the customer.
- Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
- Detailed knowledge of CCC/Mitchell estimating & “P-Page” logic
- Excellent verbal & written communication skills
- Must be at least 18 years of age
- Multi-tasking; adapts easily to fast-paced environment
- Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
- Must be able to sit for long periods of time
- Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
- Must be eligible to work in the U.S. with no restrictions.
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