Role Description We are seeking an experienced and strategic Account Manager to join our team at Transfr! This is a unique opportunity to be part of a fast-growing organization and have a direct impact on customer retention, revenue growth, and long-term partner success across our expanding client base. The ideal candidate is a consultative relationship-builder who thrives in fast-paced, complex environments and is passionate about delivering measurable customer outcomes. They are comfortable leading executive-level conversations, navigating multi-stakeholder partnerships, uncovering customer needs, and developing tailored growth strategies that drive long-term value. As an Account Manager, you will own the renewal and expansion lifecycle for a portfolio of customers, proactively driving retention, identifying growth opportunities, and executing strategic account plans. You will partner closely with Sales, Customer Success, Professional Learning, and cross-functional teams to ensure customers achieve meaningful outcomes while positioning Transfr as an indispensable workforce and education partner. This role is pivotal in strengthening customer relationships, reducing churn, and accelerating revenue growth through consultative, outcome-based selling. The Account Manager will lead Executive Partnership Reviews, build compelling ROI-driven business cases, manage complex negotiations, and develop customized renewal and expansion strategies aligned to each customer’s evolving goals. This is a full-time, remote position but requires residence within your assigned territory, with the ability to travel domestically up to 60% or more as needed. Location: This position is 100% Remote but the designated territories for this position are NC, SC, VA, and MD. We will only consider candidates who reside in these states. The base salary range for this position is $90,000 - $110,000 + uncapped commission. This role is eligible to participate in the company’s variable compensation and equity program. Actual compensation may vary based on factors including experience, skills, education, location, and internal equity considerations. Responsibilities - Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn. - Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth. - Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities. - Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities. - Partner with Sales, Customer Success, and Professional Learning teams to create and execute Customer Success Plans (CSPs). - Identify customer risks proactively and collaborate cross-functionally to implement retention strategies. - Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes. - Navigate complex, multi-stakeholder customer environments and manage executive-level relationships. - Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce. - Provide timely and precise weekly, monthly, and quarterly forecasts to leadership. - Collaborate and work closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience. - Continuously improve renewal and expansion processes to drive operational efficiency and consistency. Qualifications - 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry, including 2+ years managing large to enterprise-level accounts. - Proven track record of meeting or exceeding renewal, retention, and upsell targets. - Strong consultative selling, negotiation, and relationship management skills. - Experience engaging with executive and C-level stakeholders. - Strong organizational skills with exceptional attention to detail. - Experience managing cross-functional projects under tight deadlines in fast-paced environments. - Proficiency with Salesforce or similar CRM platforms. - Ability and willingness to travel domestically up to 60%. Nice to Have - Experience working within workforce development, education, or public sector environments. - Familiarity with outcome-based or value-based selling methodologies. - Experience managing complex enterprise or multi-stakeholder accounts. - Knowledge of customer success planning and adoption strategies. - Strong analytical skills with the ability to translate customer data into strategic insights and ROI narratives. Benefits - Medical, dental, and vision insurance - Annual professional development budget for each employee - 401(k) savings plan - Life, AD&D, and disability insurance coverage - Company-provided laptop and other necessary equipment - Paid time off (PTO) to support work-life balance - Paid company holidays - Company-paid parental leave - Flexible work arrangements in a remote-first environment with employees across the U.S.