• The Business Analyst plays an important role in the organization by performing several activities related to the company’s business analysis functions. • The role is primarily responsible, under intermittent supervision, for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of project stakeholders, including customers and end users from cross-functional departments. • The Business Analyst serves as the conduit between the business and the Information Systems software development team through which requirements flow for medium to complex projects. • Interface with various Operations and Technology partners to ensure smooth Production rollouts and ongoing operations. • Be proactive with vendors and monitoring releases. • Maintain knowledge in requirements gathering and documentation experience with Mortgage Loan Origination Systems (LOS) preferred. • Provide technological solutions for supported production systems. • Partner with the project sponsor and other Business Analyst(s) to document project objectives. • Analyze scope of project in order to identify project stakeholders. • Elicit project requirements using interviews, document analysis, viewpoints, etc. • Write project requirements specifications and business rules according to standard templates; use natural language to simply, clearly, unambiguously, and concisely convey specifications. • Accurately define quality attributes and constraints. • Enter, manipulate, and report on business rules stored in commercial requirements management tools (Project Management Database, Wiki, etc.); maintain version control system throughout the project and when developing technical close-out documentation. • Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business or Systems Analysts to identify cross impacts of final programming changes to other areas. • Document system changes in short narrative or diagram overviews including all business rules, use cases, and test scripts. • Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail. • Represent requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements. • Discover and implement ways to reuse requirements across projects.

Job Description This job is fully remote We are seeking an experienced, forward-thinking Manager to lead a team of business analysts supporting the BAE Systems Enterprise portfolio of Engineering Tools. The successful candidate will lead the team in a dynamic environment, ensuring effective collaboration via MS Teams and delivering high-quality solutions that meet stakeholder needs. This role requires strong leadership, communication, and stakeholder management skills to drive operational success. Beyond day-to-day management, the candidate will be responsible for modernizing team operations by automating installs and centralizing fragmented information. A key priority will be the capture and dissemination of tribal knowledge into the team's formal knowledge base to ensure organizational resilience. To optimize resource allocation, the Manager will align to a tiered support system while simultaneously upskilling the workforce under their responsibility to handle more complex challenges. The successful candidate will ensure the smooth operation of COTS applications, provide technical and functional support, and collaborate with cross-functional teams to drive business growth and innovation. BAE System's IT department is investing in Digital Transformation and this role will be key in evaluating the portfolio and staff for alignment to these initiatives. Key Responsibilities - Team Leadership: - Leverage MS Teams and workflows to create a single source of truth and hub for the team. Create and share best practices with teammates. - Lead and manage a team of application owners, including providing guidance, coaching, and performance feedback - Foster a culture of collaboration, innovation, and continuous improvement. - Ensure team members have the necessary skills, resources, and support to deliver high-quality solutions. - Stakeholder Management: - Act as a primary liaison between Engineering, Procurement, Project Sponsors, End-Users and Technical Teams, to facilitate effective information sharing and coordination. - Manage stakeholder expectations, resolve conflicts, and negotiate priorities as needed. - Develop and maintain strong relationships with internal and external stakeholders to ensure program success. Communicate application support plans, roadmaps, progress, and issues to stakeholders, including business leaders and IT teams. - Business Analyst Application Administration - Drives collaboration and communication among IT teams and Engineering, ensuring aligned priorities and seamless operations. - Assist with Budgeting for sector application usage and drive continuous improvement in this area to utilize existing systems (Coupa, iValua, ServiceNow) to provide the data to stakeholders in a repeatable "hands-free" manner. - Partner with Software Asset Management to transition Application License Management and fold in to Strategic Portfolio Management. - Drive operational excellence throughout the software renewal process to provide standardized output sharing utilization, license counts, and costs to our stakeholders. - Author roadmaps for tactical (e.g. application upgrades and releases) and strategic (e.g. digital thread integrations) planning for application portfolio. - Ensure compliance with IT standards, policies, and procedures with experience in and knowledge of DFARS; NIST SP 800-171, NIST SP 800-53, and CMMC or similar security controls and work to automate the control function as much as possible. - Technical Leadership - Provide technical guidance and oversight to the Business Analyst team, ensuring solutions meet technical requirements and standards. - Stay up-to-date with industry trends, technologies, and best practices to inform technical decisions. Required Education, Experience, & Skills Bachelors Degree in Computer Science, Information Technology, or a related Engineering field AND 6+ years of experience as a Business Analyst, IT, or a related field, with at least 2 years of experience in a management or leadership role. - Knowledge of Engineering Tools and Applications - Managing service ticket operations, ensuring timely resolution of tickets and incidents in ServiceNow by monitoring SLAs, KPIs, and client satisfaction metrics to ensure service excellence - Experience working with cross-functional teams and managing IT projects - Proven experience managing COTS Application Licenses - Knowledge of Engineering Tools deployment - Excellent communication, collaboration and leadership skills - Ability to work in a fast-paced environment and adapt to changing priorities with great time management and organizational skill - Ability to analyze complex problems and develop creative solutions. - Ability to manage multiple projects and priorities simultaneously - Strong business acumen and understanding of technical requirements #LI-KK1 #LI-REMOTE Preferred Education, Experience, & Skills - Fluency in English, with ability to communicate effectively with stakeholders across different regions and cultures - Experience in supporting engineering, manufacturing, operations, or a related field is preferred - Certified Project Management Professional Pay Information Full-Time Salary Range: $96623 - $164259 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

• Conduct detailed root cause analysis on service or operational issues • Develop and maintain forecasting models and analytics dashboards using modern tools such as Excel, SQL, and BI platforms (Power BI/Tableau) • Integrate data across multiple systems and ensure data integrity for reporting and operational decision-making • Translate business needs into clear functional requirements and partner with IT to build, enhance, or troubleshoot system capabilities • Develop data-driven recommendations and implement process improvements that enhance efficiency, accuracy, and customer experience • Lead or contribute to project teams, facilitate working sessions, and deliver presentations to internal and external stakeholders • Own or support User Acceptance Testing (UAT), including test planning, execution, documentation, and validation of system enhancements or fixes • Prepare documentation for internal/external audits and support audit reviews by validating findings, addressing discrepancies, and recommending corrective actions • Provide mentorship and guidance to junior analysts, assist with onboarding new team members, and support workload distribution where needed

Title: App Support Business Analyst, Expert Location: - Oakland, CA, United States - San Ramon, CA, United States Hybrid Job Description: Job Category: Information Technology Job Level: Individual Contributor Business Unit: Information Technology Department Overview IT supports Pacific Gas & Electric's True North Strategy by improving service quality, increasing capabilities through the development of additional functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. The Application Support Team is part of the IT Organization and serves as a centralized organization responsible for the support of 300+ applications across PG&E's IT landscape. Key organization responsibilities include application support and technical development where the team is an extension of the Product and Enterprise Solutions Team. Position Summary The Data & Analytics team in the IT Application Support department is seeking an Expert IT Business Systems Analyst (BA) with extensive experience in Business Intelligence and Data Warehouse delivery. The Expert IT Business Systems Analyst (BA) ensures delivery of vendor services, which meet or exceed client expectations. The BA is an integral strategic partner and will work closely with vendor resources and internal PG&E stakeholders to deliver technology solutions for Data & Analytics. BA should have a deep understanding of business intelligence and data warehousing, should ensure user adoption of Enterprise Data & Analytics platforms and technologies and adherence to governance processes. This position is hybrid, working from your remote office and your assigned work location based on approximately once per week, or more, based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader. Job Responsibilities Client Support and Consulting: - Provide expert consultation for business and IT stakeholders. - Anticipate client concerns and questions, and provide proactive, timely and professional client-focused communications. - Provide timely and professional responses to client inquiries or escalate as appropriate. - Work with service delivery leads to conduct periodic reviews of all service levels - Ability to effectively build cross-discipline relationships with internal and external stakeholders - Analysis of current process and recommendations for process improvements - Review design and technical specification documents for alignment with business solutions. - Comply with SOX and other standard process requirements. Application Support Leadership - Ability to effectively ensure delivery of vendor services (operations, maintenance and testing) which meet or exceed client requirements - Implement, maintain and report on metrics and measures (contractual and other) to ensure clear visibility into the performance of the IT solutions - Maintain understanding of provider capabilities - Work with providers to define standard processes and tools for all services - Review providers' suggestions for services changes/improvements - Establish performance benchmarking for application portfolio by line of business - Maintain Provider performance report and updates SEO and PG&E leadership, as required - Work with service delivery leads to conduct periodic reviews of all service levels Project Delivery - Serves as key technical resource within the area of specialization. - Act as a key contributor to the business cases for complex IT projects and initiatives. - Identify, propose and influence IT solutions to complex business problems; negotiate requirements and deliver deliveries with multiple business clients. - Evaluate and document alternatives that will provide the most effective solutions to complex business problems. - Exercises independent judgment and discretion in matters of significance with broad scope and high complexity. Other - Demonstrates expertise within Data & Analytics space - Support Service Delivery Leads to managing demands of various lines of business - Work with Service Management office to ensure missed service levels result in appropriate service credits - Possesses proven skills across the development, testing and project management lifecycles - Demonstrates an understanding of regulatory compliance, disaster recovery and business continuity within the assigned area of focus (Data & Analytics) - Ensures adoption of service delivery platform and governance processes across the organization - Partner with all levels of leadership across BT and I&O to ensure successful delivery of vendor services Qualifications Minimum: - Bachelors Degree in Computer Science or job-related discipline or equivalent experience - Job-related experience, 7 years Desired: Working knowledge of relational databases, data warehouse architecture, and data marts. - Experience with Teradata, Oracle Databases, Snowflake - Sound knowledge and experience with ETL tools: Informatica - Experience with Business Intelligence and Reporting tools: Tableau, SAS Enterprise Guide, Power BI - Exposure to backend testing including automation and performance testing.Experience with one or more programming languages such as ABAP for ETL, PL/SQL, Java, Python - Strong understanding of Software Development Life Cycle methodologies such as Waterfall, RUP, Agile etc. - Knowledge of Gas and Electric Utilities PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be between the minimum and midpoint listed below. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E's discretionary incentive compensation programs. Bay Area Min: $128,000.00 Bay Area Mid: $173,000.00 Bay Area Max: $218,000.00