• Resolve Level 1 and Level 2 tickets end-to-end across the MSP stack. • Own tickets from assignment through resolution and documentation. • Apply structured troubleshooting and root-cause analysis. • Escalate early and appropriately when scope, risk, or complexity increases. • Maintain proactive, clear communication with clients at all times. • Support Windows and macOS environments. • Perform device setup, deployment, and user onboarding/offboarding. • Troubleshoot OS, application, performance, and peripheral issues. • Administer Microsoft 365 tenants, focusing on user, group, and license management.

About Immerse Immerse is building the enterprise platform for Fluency Performance, helping language learners around the world communicate with confidence when it matters most. Our interdisciplinary team of designers, developers, and language experts builds immersive experiences that connect language learning to measurable business outcomes. Why this role exists Our product spans multiple surfaces (desktop, VR, and mobile), and UI is a core part of how learners succeed. We’re hiring a senior UI engineer who will contribute broadly across UI implementations while bringing a strong mobile-first skillset to the team: responsive layout discipline, real-device performance instincts, and production-grade API-driven UI patterns. You’ll be expected to own outcomes, make sound tradeoffs, and collaborate tightly with Design, Product, and Education teams to ship polished, resilient UI that holds up in production. What you will ship in your first 90 days You will own and ship multiple production Unity UI screens and flows end-to-end, including: Implementing designs from Figma in Unity uGUI with extendable architecture Integrating with backend REST APIs, including async loading, empty, error states, retries, and cancellation Profiling and fixing UI performance issues on real desktop, VR, and mobile devices Shipping, measuring impact, and iterating post-launch based on analytics + customer/internal feedback You’ll also contribute to shared UI patterns that benefit our broader surfaces (desktop/VR), using mobile discipline to raise the bar for performance and reliability everywhere. What this role is focused on We are looking for someone who consistently demonstrates: End-to-end ownership of complex, API-driven UI flows in production Strong judgment under constraints (prioritization, tradeoffs, risk management) Clear communication with designers and product partners, including crisp handoffs and async walkthroughs Production-minded engineering habits (maintainability, debuggability, reviewability) A performance-first mindset on real devices (not just in-editor) Primary emphasis: Unity UI (uGUI): Canvas, RectTransform, Layout Groups, TextMeshPro Mobile-first responsive layout: portrait constraints, safe areas, varying aspect ratios and resolutions REST-driven UI: auth-aware flows, async state management, backend failure modes Lifecycle-safe async: stale-response protection, request cancellation on navigation, deterministic state transitions Large data UI patterns: pooling/virtualization, incremental rendering, placeholder/skeleton states Performance ownership: layout rebuilds, overdraw, draw calls, allocations/GC, memory UI architecture that scales: navigation, composition, reusable components, clean boundaries between UI and data Practical testing fundamentals: Unity Test Framework basics for UI logic/state handling Cross-functional iteration loops: partner with Product + Design to improve shipped experiences Responsibilities Own delivery of key UI screens and flows end-to-end: discovery, implementation, integration, edge cases, release readiness, and iteration Translate Figma designs into production-ready uGUI with stable layout behavior across devices/resolutions Build API-driven flows with robust UI states: loading, error, empty, partial data, retries, cancellation, and resilient error handling Profile and improve UI performance on lowest supported devices (layout rebuilds, overdraw, draw calls, allocations/GC, memory) Establish maintainable UI patterns that support rapid iteration (state management, navigation, composition, reuse) Partner closely with Designers and Product Managers to clarify intent, surface edge cases, propose tradeoffs, and align scope early Contribute to and maintain UI development documentation (patterns, tokens, performance guidelines, review practices) Mentor other Unity engineers through reviews/pairing, raising quality and consistency across UI work Keep informed on the market landscape and stay ahead of industry trends to ensure development workflows and design implementations remain competitive and innovative in the application space Required experience To be successful in this role, you must have: Benefits Equity compensation via stock options. Three weeks of paid vacation annually. 401(k) benefit. Health, dental, and vision plans. 100% remote. Hardware stipend. Annual learning & development stipend. Coworking membership stipend. Salary: $135,000

• support and optimize our core go-to-market systems • serve as the primary administrator for Salesforce and integrated GTM systems such as Outreach and Gainsight • configure and maintain workflows, fields, automation, validation rules, and system enhancements • manage user onboarding, offboarding, and permissioning across GTM tools • maintain system performance, reliability, and data integrity across connected applications • collaborate with cross-functional stakeholders to prioritize and deliver systems-related initiatives • gather and translate business requirements into clear technical specifications • identify opportunities for automation, workflow improvements, and system optimization • support system projects from discovery through implementation • evaluate new tools and integrations to support evolving business needs • provide ad hoc data analysis and insights to support Sales, Customer Success, Marketing, and Finance stakeholders • build and maintain reports and dashboards that surface actionable insights

• Lead a High-Performing Team • Build and guide a team of highly skilled protection and control engineers with expertise in all areas of protection algorithms, filter design, and renewable integration. • Drive Grid Modernization • Oversee the full project lifecycle for protection and control system, feature design, specification, simulation, modeling, implementation, ensuring alignment with organizational processes and procedures. • Champion the adoption of new technologies, such as communication protocols (e.g., IEC 61850) for digital substation to enhance grid automation and protection. • Technical Expertise and Management • Possess a deep technical understanding of protection algorithms, automation, and control system design, including fault analysis and system stability. • Collaborate with cross-functional teams, including hardware engineers, software developers, and product managers, to ensure seamless integration of protection and control functionalities within the overall equipment design.