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Allstate logo
Allstate

National General Insurance, a division of Allstate, describes itself as one of the largest insurers in the United States. The company provides personal and commercial auto, recreat

Property Adjuster - Inside Estimating ET

Location

United States

Posted

23 days ago

Salary

$22 - $34 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Property Adjuster - Inside Estimating ET

Allstate

Role Description As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve: - Virtually inspecting damages - Investigating coverage - Preparing estimates - Settling claims promptly and accurately You will interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. Communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: - The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring. Accomplish this by being compassionate, clear, and a committed partner in each Property claim. - The Investigator: Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process. - The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies. - The Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms. - The Recorder: Protect the company financially by executing policies along policy agreements and keeping a clear record of your work in a claims system. Schedule: Monday – Friday; 8 am - 4:30 pm with rotational Saturday duty. This role involves taking care of customers in their times of need, so you must be willing to work some weekends and extended hours if necessary. Qualifications - 1+ years of previous customer service experience required. - Previous industry experience is highly desired. - Proficiency in using Xactimate and other relevant software for virtual assessments is preferred. - Ability to assess property damages and accurately determine claim coverage. - Excellent negotiation and communication skills to interact with customers and stakeholders remotely. - Ability to work independently and manage time efficiently in a virtual work environment. - Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions. - Residency within the posted location is mandatory for this role. Requirements - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. - If applicable, you will be required to secure license(s) within 60 days of hire. - The Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Benefits - Competitive pay with needed support for continuous development and career advancement. - Flexibility in scheduling and a time off policy that helps support your work/life balance. - Initial and ongoing training to get you proficient in your new role. - Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Company Description At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.

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