As Global Leader in Revenue Cycle and Managed IT Services for Legal, We're Out Front on Every Front.
Client Account Manager
Location
Missouri
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Client Account Manager
Frontline Managed Services
• Manage large and diverse client portfolio. • Serve as client advocate to ensure high level of client satisfaction. • Develop and maintain relationships with clients. • Accurately identify and capture client problems and requests and engage appropriate internal stakeholders. • Identify opportunities to expand client service offerings and communicate them to the sales team • Report on project objectives and deadlines. Facilitate client engagement on project objectives. • Hand-off technician specific issues to Operations for prevention plan. • Follow up with Operations to ensure issue resolution. • Follow up with Firm Liaison to communicate completion of open issues and projects. • Generate and deliver custom client reports as requested. • Complete data and volume trending analysis. • Conduct regular client business reviews. • Facilitate client implementations. • Draft and deliver meeting minutes to attendees of regular client business reviews. • Coordinate contribution of firm specific knowledge content to knowledge repositories.
Job Requirements
- 5 years’ Account Management or customer service experience supporting US clients, preferably IT-related business to business
- Bachelor's degree (BA or BS) from accredited college or university
- Excellent communication and interpersonal skills with the ability to gain the trust of clients
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Must be able to work independently and productively with minimum supervision.
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Communicates changes and progress; completes projects on time and budget.
- Team player with a "can do" attitude that can work in a fast-paced environment.
- Ability to establish and maintain professional atmosphere for employees, clients and customers
- Ability to coordinate with other staff, and interact with other departments professionally.
Benefits
- Fully remote
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