• Serve as subject matter expert and system administrator for Ashby and Greenhouse. • Own configurations, workflow management, permissioning, troubleshooting, user support, and regular system audits. • Partner closely with TA leaders, People business partners, and IT to identify opportunities to enhance how talent systems support strategic and operational objectives across sourcing, recruiting, interviewing, and hiring. • Analyze and refine TA processes through deep system and data analysis to increase recruiter productivity, candidate experience, and hiring manager satisfaction. • Assist in the rollout of new features, enhancements, and system updates across Talent Acquisition platforms. • Ensure data integrity and compliance with all relevant regulations (e.g., EEO, OFCCP, GDPR), manage audits, and implement best practices for managing sensitive candidate data. • Develop TA systems training, conduct onboarding for new users, create job aids/documentation, and drive user adoption for new features. • Assess new systems or enhancements, lead pilots or rollouts, and ensure alignment with business needs.

• Providing recommendations for addressing and resolving business issues, for a specific business group. • Directing business process improvement projects for internal business groups, aiming to improve business results. • Identifying and documenting all system constraints, implications and consequences of various proposed system changes. • Provides direction in assessing impact of change, defining business rules, and implementing solutions. • Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, traceable, feasible, and verifiable. • Collaborates with the technical and project teams to ensure that the results of the project fully satisfy the needs embodied in the requirements.

• Responsible for facilitating complex projects from proposal through post-implementation. • Prepare well-documented functional specifications for assigned projects, test plans, test scripts and execution of test scripts. • Responsible for research analysis of complex data ensuring functional design of assigned projects is accurate. • Serve as mentor to less experienced staff assisting in application training, research analysis and project methodology consultation. • Schedule and facilitate project team meetings, document and distribute minutes as applicable. • Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications. • Participate in design discussions and ensure required functional specifications are delivered. • Review business requirements with technology team to ensure understanding of project requirements. • Coordinate and provide estimates for complex projects and complete estimates for assigned component for projects, inclusive of timelines and project phases. • Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers. • Participate in and document data mapping for integration of systems, conversion and acquisition-related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives. • Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, as well as to manage and/or execute test scripts verifying that changes and enhancements work and perform as required. • Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements.

• responsible for facilitating troubleshooting on the Warehouse Management System (WMS) and/or Transportation Management System (TMS) applications • support local hardware and network troubleshooting and/or deployment as reported • assist in the escalation path for operations regarding incident resolution • manage Service Now incident tickets, documenting issues, and proposing long-term improvements • manage the hardware and IT assets in the facility • provide testing support, end-user training, and assist with Standard Work documentation for IT • attend meetings with internal and/or external customers • perform other duties as assigned