• Zu deinem Hauptaufgabengebiet gehört die eigenständige operative Abwicklung von Bestellungen. • Die Bearbeitung von Aufträgen im ERP-System liegt ebenfalls in deinem Verantwortungsbereich. • Unsere Kunden betreust du zuverlässig per E-Mail, Telefon und Chat und stellst dabei eine hohe Servicequalität sicher. • Auch die aktive Gewinnung neuer Kunden gehört zu deinem Aufgabenfeld. • Die Erstellung von Angeboten sowie deren Nachverfolgung übernimmst du eigenständig. • Mit der Pflege von Systemen und Daten leistest du einen wichtigen Beitrag zur Sicherstellung einer hohen Datenqualität. • Optimierungspotenziale in bestehenden Prozessen erkennst du eigenständig und bringst proaktiv eigene Ideen zur Weiterentwicklung ein.

• Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed • Become a product expert so you can answer questions quickly and accurately • Manage 20–30 open customer conversations at a time • Own follow-ups and ensure all tickets are resolved in a timely manner • Collaborate with internal teams on escalated or complex issues • Spot trends in support issues and share insights with product, tech, and ops • Contribute to internal knowledge-sharing (documentation, training, etc.)

• Manage and execute social media strategies and content for multiple brands. • Uphold and follow distinct brand voices, ensuring consistency and alignment with brand guidelines. • Create, schedule, and post high-quality, engaging content (copy, graphics, video) across social platforms (Facebook, Instagram, Google Business, and more). • Work directly with general managers and the founders to coordinate content needs, gather assets, respond to customer inquiries, and fulfill marketing objectives. • Handle community engagement, including customer responses. • Participate in weekly marketing meetings and collaborate with cross-functional teams. • Monitor analytics, report on metrics, and make data-driven recommendations for improvement. • Identify and develop relationships with influencers, create UGC opportunities, and support affiliate programs. • Contribute to building content calendars and recommending new ideas aligned with brand objectives. • Perform basic design tasks (e.g., graphics for posts, using tools like Canva), following brand guides.

• You’ll own end-to-end marketing initiatives—connecting storytelling, distribution, and growth execution. • Lead high-impact campaigns (big bets) combining fuel (content, narrative, creative) + engine (distribution, channels). • Use generative AI tools (Claude, HeyGen, CapCut, etc.) to draft scripts, visuals, copy, video — then refine, iterate, humanize. • Shape and direct the look & feel of creatives (ads, social posts, visuals), collaborating with designers or producing drafts yourself. • Build and launch landing pages rapidly (via AI, Webflow, etc.). • Write or supervise blog posts, product pages, positioning, narratives (with AI support). • Publish and distribute content across site, blog, YouTube, socials, partner media, etc. • Manage and optimize paid ad campaigns across Meta, Google, TikTok, Reddit, Shopify, and emerging channels. • Set up and monitor email flows: onboarding, reactivation, retention, affiliate outreach. • Partner with affiliates, creators, and brand ecosystem to produce UGC, co-created content, and drive installs / usage. • Dive into ASO - understand how LLMs, AI search, and evolving content norms affect discovery. • Define and track key metrics tied to installs, trials, retention, LTV, and growth. • Own optimization loops. • Spot and adopt new generative / automation tools, AI workflows, and productivity hacks to scale your impact. • Collaborate cross-functionally (product, design, engineering) to ensure content, messaging, and campaigns align with user insights, roadmap, and product advantages.