• Determine what our customers need. • Leverage internal and external sources, conduct customer interviews, surveys, analyze behavior and develop solutions. • Craft and maintain the product backlog. • Work with design and engineering teams to define, groom, and execute epics & features. • Communicate & coordinate with cross-functional stakeholders. • Provide strong evidence and rationale for decision making. • Seamless integration with fellow product managers. • Rigorously leverage data and analytics to drive decisions, features, and design. • Collaborate with Leadership, Engineering, Design, Strategy, and Implementation to drive initiatives.

• Partner with sales and other leadership to drive financial insight. • Work with head of FP&A to develop and monitor P&L. • Collaborate with sales leadership and accounting to streamline reporting on sales and commissions. • Ensure the accuracy and integrity of financial records and reporting. • Identify and actively support opportunities for cost savings and process improvements.

• Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership • Form strategic relationships with key stakeholders to understand customer’s objectives to develop strategic roadmaps and uncover expansion opportunities • Conduct regular business review meetings with key accounts • Act as the voice of the customer and drive requested enhancements with the product management and development teams • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes • Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight • Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities • Anticipate client risks and strategize ways to help mitigate churn • Manage the customer contract renewal process and maintain a renewal forecast

Role Description Our client is a leading Education Tech platform startup in USA. They are seeking an Academic Advisor to join their team and support students in achieving their educational and career goals. The Academic Advisor will provide guidance on course selection, academic planning, and career pathways while helping students navigate academic policies and resources. In this role, you will work closely with students from diverse backgrounds, helping them develop tailored academic plans and offering support to ensure their success. You will collaborate with faculty, staff, and external partners to enhance student experiences and promote retention and graduation rates. - Advise students on course selection, degree requirements, and academic policies. - Assist students in creating individualized academic and career plans aligned with their goals. - Provide information on college resources, support services, and transfer opportunities. - Monitor student progress and intervene with support strategies when needed. - Conduct workshops and informational sessions on academic success, study skills, and career exploration. - Collaborate with faculty, staff, and external partners to support student development. - Maintain accurate records of advising sessions and student outcomes. - Stay up-to-date with educational regulations, curriculum changes, and best practices in academic advising. Qualifications - Bachelor’s degree in Education, Counseling, Academic Advising, or a related field. - 2+ years of experience in academic advising or student support services. - Strong knowledge of academic programs, degree requirements, and student development theories. - Excellent communication and interpersonal skills to effectively engage with diverse student populations. - Ability to create individualized academic plans and provide career guidance. - Experience conducting workshops and collaborating with faculty and staff. - Proficient with advising software, student information systems, and Microsoft Office. - Empathetic, patient, and dedicated to student success and retention. Requirements - Salary is based on location and experience.