Manager, Customer Marketing – K-12

MarketingMarketingFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

$75K - $115K / year

Seniority

Lead

Bachelor Degree7 yrs expExperience acceptedEnglish

Job Description

Manager, Customer Marketing – K-12

Instructure

• Drive adoption and customer value • Design and execute programs that increase product usage, engagement, and customer health across our K-12 customer base. • Strengthen retention • Build lifecycle and engagement strategies that reduce churn risk and support renewal, working closely with Customer Success and Renewals teams. • Develop scalable customer programs • Create repeatable, data-driven programs using digital campaigns, customer communications, and targeted initiatives that reach customers at the right time with the right message. • Partner on expansion strategy • Collaborate with ABM and Marketing Managers to support cross-sell efforts, contributing insights, segmentation, and program support to drive expansion opportunities. • Run integrated campaigns (digital + field + events) • Execute campaigns that combine digital marketing with customer events, webinars, and field programs to increase engagement and product adoption. • Turn insights into action • Use customer data, product usage signals, and campaign performance to continuously refine programs and improve outcomes. • Align cross-functional teams • Work closely with Customer Success, Sales, Renewals, Community, and Marketing to ensure a consistent and effective customer experience. • Measure impact • Track and report on key metrics like product adoption, engagement, retention, and campaign performance.

Job Requirements

  • 7+ years in customer marketing, lifecycle marketing, or post-sale marketing in B2B SaaS
  • Strong track record driving adoption, engagement, and retention
  • Experience building and scaling customer lifecycle programs
  • Ability to partner cross-functionally with Customer Success, Sales, and Marketing
  • Experience supporting (not necessarily owning) expansion or cross-sell motions
  • Hands-on experience with marketing automation and customer data tools (Marketo, Salesforce, Gainsight, etc.)
  • Analytical mindset—you use data to guide decisions and improve performance
  • Strong communication skills and ability to influence without direct ownership

Benefits

  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
  • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
  • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
  • Comprehensive wellness programs and mental health support
  • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
  • The technology and tools you need to do your best work
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection

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