• Responsible for the administration, operation and optimization of the network infrastructure (routers, switches, firewalls, load balancers & access points) • Perform fault analysis and resolution as part of 3rd-level support and develop new solution approaches • Handle documentation and fault management while maintaining oversight of the networks at all times • Act as, when required, the point of contact for external service providers in the areas of networking and IT security • Support the national and international teams in varied projects

• Administer and maintain Windows and macOS systems to ensure stability, performance, and availability • Manage user accounts, permissions, and group policies across platforms such as Google Workspace • Perform regular system updates, patching, backups, and monitoring to maintain reliable environments • Resolve escalated support tickets and act as a technical escalation point when needed • Support employee onboarding and offboarding, including device provisioning, access management, and basic training • Maintain clear documentation of issues, resolutions, and standard support procedures • Install, configure, update, and maintain operating systems and business applications • Manage software licenses, subscriptions, and compliance across the organization • Support SaaS platforms and internal tools used across teams • Maintain IT asset inventory and oversee device lifecycle management • Apply IT security best practices, including endpoint protection, access controls, and account hygiene • Assist with backups, disaster recovery planning, and incident response activities • Identify potential security risks and recommend practical, scalable improvements • Create and maintain standard operating procedures and internal documentation • Identify opportunities to improve IT processes, automation, and overall system reliability • Provide guidance and basic training to end users on IT tools and best practices

• Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms. • Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination. • Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues. • Execute system changes using established change management processes. • Manage user access, onboarding/offboarding, and access reviews using least-privilege principles. • Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting. • Coordinate with vendors on escalations, outages, and platform changes. • Maintain system documentation and support continuous improvement and automation efforts.

• Administer and support enterprise‑scale SharePoint Online environments • Manage SharePoint site collections, hub sites, site lifecycle, and external sharing • Implement and enforce governance, security, compliance, and Microsoft best practices • Configure and manage permissions, retention policies, DLP, sensitivity labels, and audit logs • Automate administrative and operational tasks using PowerShell and PnP PowerShell • Support integrations across Microsoft Teams, OneDrive, and Power Platform • Lead or support SharePoint migrations, including on‑premises to online and tenant‑to‑tenant migrations • Act as L2/L3 escalation for complex SharePoint and M365 issues • Troubleshoot performance, access, security, and configuration challenges • Mentor junior SharePoint administrators and collaborate with cross‑functional stakeholders • Maintain documentation, operational runbooks, and governance guidelines