Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for ServiceNow Enterprise Architect – Software Asset Management (SAM) to support our Veterans Affairs ESOM contract. The Enterprise Architect – Software Asset Management will serve as a strategic advisor and technical authority supporting the Department of Veterans Affairs’ mission to establish ServiceNow SAM Pro as the enterprise system of record for software spend and lifecycle management. Individuals in this role will conduct stakeholder interviews across the VA to assess the current state of entitlements, subscriptions, and contracts, and will provide expert guidance on organizational alignment and process harmonization to maximize time to value. This role is equally strategic and consultative, translating complex enterprise requirements into actionable architecture recommendations that mature SAM capabilities and drive sustainable, organization-wide compliance. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. #LI-SH1 Responsibilities Enterprise Architecture & Strategy - Define and maintain the enterprise architecture supporting Software Asset Management across the VA organization. - Develop current-state and target-state architectures for SAM capabilities, including discovery, entitlement, compliance, optimization, and reporting. - Create multi-year roadmaps to mature SAM capabilities in alignment with agency IT modernization initiatives. - Ensure SAM architecture aligns with broader enterprise, data, and cloud strategies. SAM Capability Maturity & Governance - Partner with Software Asset Management leadership to assess and improve SAM maturity using industry frameworks and federal best practices. - Define architectural standards, patterns, and guardrails for SAM tools, integrations, and data flows. - Establish governance models that balance centralized control with distributed execution across bureaus or components. - Ensure SAM architecture supports audit readiness, transparency, and defensible compliance positions. Stakeholder Engagement & Organizational Alignment - Conduct structured stakeholder interviews across VA business units, programs, and technical teams to assess current-state SAM practices, entitlement posture, and contract management maturity. - Provide recommendations on organizational alignment and process harmonization to reduce duplication, close governance gaps, and accelerate time to value. - Guide stakeholders through architectural decisions related to entitlements, subscriptions, and contract structures within the ServiceNow SAM Pro platform. - Engage effectively with a wide range of stakeholders, including those with competing priorities or entrenched processes, with professionalism, diplomacy, and a solutions-oriented approach. ServiceNow SAM Pro Architecture & Integration - Design and oversee ServiceNow SAM Pro configurations, data models, and integration patterns that support enterprise-scale asset management. - Collaborate with CMDB, HAM, and integration teams to ensure architectural coherence and data integrity across platforms. - Provide technical leadership on SAM Pro implementations, enhancements, and platform governance decisions. - Translate business and compliance requirements into scalable, maintainable ServiceNow solutions. Process Harmonization & Continuous Improvement - Identify and document opportunities to harmonize SAM-related processes across organizational boundaries, including Procurement, Legal, Finance, Security, and IT. - Drive incremental process improvement that respects established federal workflows while advancing SAM maturity. - Develop and maintain architecture documentation, decision records, roadmaps, and reference models to support knowledge transfer and long-term sustainment. Qualifications - ServiceNow® Certified Implementation Specialist – Software Asset Management - ServiceNow® Certified Application Developer - Master’s degree in computer science, information systems, engineering, or related field (10 years of additional relevant experience may be substituted for education for a total of 20+ years of relevant experience). - 10+ years of experience in enterprise architecture, IT strategy, or SAM/ITAM program leadership. - Demonstrated expertise with ServiceNow SAM Pro in a production enterprise environment. - Strong knowledge of software licensing models, entitlement management, and contract interpretation. - Proven ability to engage senior stakeholders and translate strategic requirements into architectural recommendations. - Experience operating within large, complex, regulated organizations, preferably federal or federal-adjacent. - Strong written and verbal communication skills with the ability to influence without authority.  Preferred Qualifications:  - Experience supporting VA or other federal agency ServiceNow implementations. - Familiarity with federal IT governance frameworks including FISMA, FedRAMP, and NIST 800-53. - Knowledge of ITIL-aligned processes, TOGAF, or other enterprise architecture frameworks. - Experience with CMDB dependencies, and ServiceNow platform governance. - Exposure to cloud and hybrid licensing considerations (e.g., Azure, M365, AWS License Manager). - Experience creating architecture deliverables such as roadmaps, reference models, decision logs, and integration diagrams. Clearance Requirement: US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for ServiceNow Software Asset Manager (SAM) to support our Veterans Affairs ESOM contract. The ServiceNow Software Asset Manager is responsible for governing the end-to-end lifecycle of software assets within a complex, highly regulated enterprise environment in support of the Department of Veterans Affairs. This role requires deep expertise in ServiceNow SAM Pro, strong software licensing knowledge, and the ability to operate effectively across long-standing, multi-team processes common in large federal organizations. The individual will serve as both a subject-matter expert and a collaborative partner, enabling compliance, cost optimization, and operational transparency across the VA’s software asset portfolio. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities Software Asset & License Management - Interpret contracts, invoices, purchase orders, and amendments and accurately translate them into SAM Pro entitlement records, license metrics, and normalization rules. - Manage the full software asset lifecycle — including entitlement, deployment, reconciliation, compliance, optimization, and retirement — using ServiceNow SAM Pro. - Maintain audit-ready entitlement and compliance positions aligned with federal governance and reporting standards. - Perform effective license reconciliation and compliance analysis for major publishers across the VA enterprise environment. ServiceNow SAM Pro Expertise - Configure, maintain, and optimize ServiceNow SAM Pro data models, workflows, and reporting to support VA operational requirements. - Support or lead SAM Pro implementations, enhancements, and integrations as needed throughout the engagement lifecycle. - Ensure accurate normalization, entitlement ingestion, and compliance calculations within the ServiceNow platform. - Partner with CMDB, HAM, and ITOM teams to maintain data integrity and cross-module alignment. Publisher & Licensing Expertise - Act as a licensing subject-matter expert for common enterprise publishers and license models, including: - User-based, device-based, core-based, processor-based, subscription, and consumption metrics. - Provide guidance on licensing implications of architecture changes, cloud adoption, and virtualization environments. - Support internal and external audits by providing defensible, well-documented licensing positions. Cross-Team Collaboration & Process Navigation - Operate effectively within long-running, team-owned processes spanning Procurement, Legal, Finance, Security, Infrastructure, and Application teams. - Navigate complex organizational boundaries with professionalism, diplomacy, and persistence. - Educate stakeholders on the value of SAM partnerships, emphasizing shared outcomes such as compliance, cost avoidance, and risk reduction. - Drive incremental process improvement without disrupting established federal workflows or existing team ownership structures. Tools & Data Sources - Leverage Microsoft SCCM as a primary discovery and deployment data source for software inventory and usage data. - Validate and reconcile discovery data against entitlements and usage to identify gaps, over-deployments, and optimization opportunities. - Collaborate with endpoint, server, and cloud teams to ensure accurate and complete data feeds into ServiceNow SAM Pro. Qualifications - Bachelor’s degree in engineering, mathematics, business administration (8 years of additional relevant experience may be substituted for education for a total of 16+ years of relevant experience). - 8+ years of hands-on experience as a Software Asset Manager or ServiceNow SAM Pro implementation specialist. - Demonstrated expertise using ServiceNow SAM Pro in a production enterprise environment. - Proven ability to read and interpret software contracts, invoices, and purchase orders and translate them into actionable entitlement records. - Strong understanding of software licensing models and metrics across major publishers. - Working knowledge of Microsoft SCCM as a discovery and deployment data source. - Experience operating within large, complex, and regulated organizations, preferably federal or federal-adjacent. - Strong communication skills with the ability to influence without authority across multi-team and multi-stakeholder environments. Preferred Qualifications: - Experience supporting or preparing for software license audits (internal, external, or OIG-related). - Familiarity with federal acquisition processes, shared service models, or government contracting vehicles. - Experience partnering with Procurement, Legal, Finance, and Security organizations in a federal or enterprise context. - Knowledge of ITIL-aligned processes and IT governance frameworks. - Experience with CMDB dependencies and ITOM integrations within the ServiceNow platform. - Exposure to cloud and hybrid licensing considerations (e.g., Azure, Microsoft 365, and virtualization environments). - Strong documentation skills and experience creating SOPs, playbooks, and audit evidence packages. - Active ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist – SAM (CIS-SAM) are a plus. Clearance Requirement: - US Citizen or Green card holder - Willing and able to obtain and maintain Public Trust Clearance - Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents - If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

LightFeather is seeking a highly skilled Senior ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities: - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: - Active DHS Public Trust clearance or higher. - 9+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. - Experience working with Amazon Web Services (AWS). - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred: - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Ability to obtain and maintain a Secret Level security clearance. Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program. - Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Required Qualifications and Skills: - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred: - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.