Role Description We are seeking a wicked organized, tech-savvy, and proactive Office Assistant to serve as the "connective tissue" between Sales, Design, and Production teams. Reporting directly to the Vice President/Sales Manager, you will be the engine that keeps the sales process moving. This is a 100% collaborative "Co-Pilot" role; you will work in direct partnership with Salespeople and Customer Service Representatives (CSRs) to ensure no detail is missed and no lead is left cold. Key Responsibilities - Monitor inbound leads, performing quick research on companies to help the team determine lead value and route them appropriately. - Take the lead on "Friendly Reminder" communications for ~500+ monthly estimates, moving customers toward a "Yes" and securing necessary deposits. - Use industry-specific tools to research promotional products, gather quotes, and present organized data (shipping, fees, quantity) for Sales approval. - Use Gemini AI to draft clear design briefs based on salesperson notes; act as the primary "nudge" for customers stalled in the proof approval phase to keep timelines on track. - Maintain heavy daily activity within the internal project management system, converting approved estimates into active orders and keeping the team synced. - Create project folders, save image assets, and organize measurements and site surveys into the CRM. - Utilize a cloud-based phone system for direct customer coordination and stay in constant sync with the internal team via video meetings and Slack. Qualifications - 3-5+ Years of Experience: Proven track record in B2B executive/office support, project coordination, or administrative roles within a fast-paced agency or production environment. - Comfortable placing outbound calls to U.S. clients to follow up on deposits and project approvals with a warm, professional, and persuasive demeanor. - Native-Level English: Exceptional written and verbal communication skills are non-negotiable for professional customer interactions. - Thrive in a support role where your success is tied to the success of the sales team and the speed of the production line. - High proficiency in Google Workspace (Gmail, Sheets, Docs). Experience with HubSpot, Monday.com, ClickUp, or AI tools is a significant plus. - Ability to manage dozens of moving parts simultaneously without dropping the ball on small technical specifications. Requirements - Salary: $1,500 + USD (Plus, based on experience) - Bonus Potential: Opportunities for performance-based bonuses as the role matures. - Schedule: Monday – Friday, 8:30 AM – 5:30 PM PST - Time Off: 10 days of PTO (accrued after 90 days) plus observed U.S. Federal Holidays. - Training: Comprehensive industry-specific training and mentorship from senior leadership. Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪 - ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - 📄 Resumes must be submitted in English. - 🚫 Applications that do not meet these criteria will be automatically rejected.

• Organize, scan, file, and upload documents to project software, document storage systems, and web portals • Assemble tax returns and prepare financial statements in both paper and PDF formats, ensuring accuracy and proper organization • Upload tax returns into document storage systems and arrange files for signature pages, multiple state filings, and tax estimates • Utilize strong Adobe skills to edit, combine, bookmark, and organize PDF documents • Easily learn and adapt to new technology and work across multiple systems • Create, track, and manage projects within computer systems; organize and maintain physical and digital files for staff • Perform data entry assignments across a variety of software systems; proficiency in Microsoft Office required • Execute detailed procedures for each step of projects and internal processes with a high level of accuracy • Communicate professionally with clients via email and phone; schedule meetings with staff as needed • Demonstrate strong attention to detail, analytical skills, and the ability to manage multiple priorities with a flexible and positive attitude

Role Description The Special Assets Department is a vital part of the Bank’s daily operations. As a Borrower Assistant Representative, you will engage with borrowers to work towards a resolution of debt repayment. Use a consultative approach to offer alternate courses of action and/or methods of recovery acceptable under terms of loan contracts. Perform assignments and special projects necessary to support the collection and recovery efforts on past-due accounts. Initiate contact with clients via telephone, letter, and other forms of communication as needed. Must take detailed notes and enter system codes in the Collection System of all actions taken. - Performs tasks necessary to support the collection and recovery efforts on past-due consumer loans, Direct Installment Loans, Indirect Installment, Charge Cards, Mortgages, HEL, and Personal Credit Lines accounts. - Uses Collection System to determine priority of assigned delinquent loans and works to maintain a satisfactory percentage of past-due accounts. - Locates and contacts delinquent borrowers in order to secure payments and bring accounts to current status; tactfully probes for information leading to the location of the client and collateral, if appropriate. - Initiates contact with clients via telephone, letter, and other forms of communication as needed and enters detailed notes and system codes in the Collection System of all actions taken. - Establishes and maintains records relating to delinquent loan accounts and updates files to indicate the date(s) payment(s) received. - Evaluates clients’ financial strength and capacity to repay outstanding debt. - Works with borrowers toward resolution, offers alternate courses of action and/or uses methods of recovery acceptable under terms of loan contracts. - Reviews bank records and transactions to resolve misapplied payments, researches to ensure payments are properly credited, evaluates regular and irregular payments to determine how to apply, i.e., principal, interest, escrow, and/or late fees. - Contributes to the bank’s growth and client satisfaction by helping clients resolve problems with their banking transactions. - Informs clients of amount due, disposition of assets, and any further obligation. - Works with Department Manager prior to charge-off, making specific recommendations, in order to develop a plan to minimize loan loss, which could include reduced future payments. - Acquires and maintains knowledge of regulations affecting the recovery function, such as Fair Debt Collection Practices Act, as well as bank products and their benefits. Qualifications - High School diploma or equivalent required. - A minimum of one (1) year related experience required. - Strong communication, interpersonal, computer, analytical, and mathematical skills required. - Must acquire and maintain knowledge of current resource recovery laws and regulations, such as Fair Debt Collection Practices Act. - Ability to wear hands-free telephone headset.

• Manage the Co-CEO's calendar, appointments, and scheduling across multiple priorities • Track action items, deadlines, and follow-ups to ensure nothing gets missed • Build and maintain Excel trackers, reports, and operational spreadsheets • Prepare agendas, meeting notes, and recap summaries for internal meetings • Draft and organize correspondence, memos, and internal communications • Coordinate with department leads and clinical directors across AWA and PRC locations • Handle day-to-day administrative tasks and special projects as directed • Communicate professionally on behalf of executive leadership in both English and Spanish