Company Description Moveworks, now part of ServiceNow, is redefining how work gets done. Together, we combine Moveworks' industry-leading AI Assistant with ServiceNow's world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond. Our shared mission is simple and ambitious: make work better for people. We do this by resolving employee needs instantly, automating complex workflows, and enabling enterprises to operate faster, smarter, and at scale. Job Description What you get to do in this role: - Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization - Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes - Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows - Translate customer business needs into actionable solutions, influencing roadmap and product evolution - Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience - Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments - Act as the voice of the customer internally, sharing insights, feedback, and success stories - Support renewal and expansion motions by demonstrating ongoing value and business impact Qualifications To be successful in this role you have: - 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS - Experience supporting medium to large enterprise customers and navigating complex stakeholder environments - Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms - Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus) - Proven ability to build executive relationships and influence outcomes at multiple levels - Process-oriented mindset with strong problem-solving and change management skills - Comfortable operating in fast-moving, evolving product environments - Bachelor's degree or equivalent practical experience - Willingness to travel approximately 10-25% Why This Role Matters: This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of that transformation. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Customer Success Manager Location: New York, NY, US Job Description: About Guidde Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens. More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand. We’re building the future of how knowledge is created, shared, and experienced. The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde! If you are a customer champion who thrives on turning onboarding into long-term wins, knows how to grow an account like a playbook, and gets excited about helping teams work smarter through video and AI - you'll feel right at home here. What will you do? - Lead Enterprise customer onboarding - manage end-to-end implementation and adoption for high-value accounts - Drive revenue retention and renewals - ensure contract renewals and maintain strong customer relationships to minimize churn - Execute strategic account expansion - identify upsell opportunities and growth initiatives within existing accounts - Develop and deliver training programs - create comprehensive programs tailored to customer needs and use cases - Create compelling business cases - develop ROI-focused business reviews and expansion strategies - Monitor and optimize customer health - track metrics and maintain proactive communication with key stakeholders What will you need to have? - 2+ years of Customer Success experience - proven track record in SaaS environment managing Enterprise accounts - Account growth expertise - demonstrated success in expanding and growing existing customer relationships - Video creation experience - hands-on experience with video creation and editing tools - Exceptional communication skills - strong presentation abilities and relationship-building across all organizational levels - Strategic mindset - problem-solving approach with attention to detail and business impact focus - Self-starter mentality - ability to work independently, take initiative, and drive results Bonus points if you have: - Experience with HubSpot, Intercom, and Mixpanel - Background with video documentation and knowledge management solutions - Track record of driving customer adoption and reducing churn Your journey with Guidde - Leave Your Mark: Contribute meaningfully to our growth story and drive - Enterprise success in the US market - Work Your Way (Hybrid): Enjoy a flexible work arrangement based in New York City - Innovate Together: Be part of a collaborative and forward-thinking team revolutionizing knowledge sharing - Fuel Your Growth: Access opportunities for professional development and advancement in customer success - Your Value Matters: Receive a competitive compensation and benefits package - The salary range for this position is $110,000 - $135,000 OTE + equity and benefits. We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Title: Merchant Success Manager Location: NYC United States Job Description: About the Team The Inside Account Management team is part of DoorDash's SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success. About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue. You'll be accountable for hitting weekly and quarterly KPIs - including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity. You're excited about this opportunity because you will… - Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy - Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets. - Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade‑offs. - Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals. - Deliver and present quarterly business reviews ("QBR") that review a brand's partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth - Reduce churn, while identifying and supporting new store expansions - Collaborate with internal growth teams to identify the best products to pitch to merchants - Persist through slower periods or skeptical merchants - testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag - Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities We're excited about you because… - You have 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption - You are comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) and can point to how you performed against your targets - You have 1+ years of experience in Outbound Sales being held to DTT minimums - You have 1+ years of experience in business operations or related setting - You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth - You have experience using Salesforce or similar CRM tools - You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level - You demonstrate empathy with customer needs and adapt to meet their unique goals - You are goal‑oriented and competitive in a healthy way - you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity - You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact-while knowing when human judgment and connection matter most. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $26.08 - $38.40 USD The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $32.60 - $48 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Role Description The Customer Success Manager at Synex Talent serves as a pivotal role in the customer experience department, ensuring that our clients have the tools and knowledge they need to succeed. As a key point of contact for our clients, you will be responsible for developing and managing relationships, identifying needs, and working cross-functionally to ensure that we meet and exceed our clients' expectations. - Maintain and develop customer relationships: You'll be our customers' champion, nurturing relationships and being the main point of contact for customers (new and existing), ensuring they feel valued and supported. - Onboarding: Lead the onboarding process to introduce new users to our platform, ensuring they understand the system and providing support where necessary. - Resolving issues: Work with various departments to navigate and resolve customer issues, focusing on the customer's needs and working towards efficient and effective solutions. - Continuous Improvement: Understand customer needs to influence the product's development and evolution, relaying customer feedback to the product, sales, and marketing teams, and championing for changes or new features that will enhance the customer experience. Qualifications - Demonstrated experience in a customer-facing role such as sales, customer service, or account management. - Desire to help others and solve problems with a customer-first mentality. - Strong communication skills, both written and verbal, with a personable and professional demeanor. - Ability to multitask and manage time effectively, prioritizing and keeping everything organized. Benefits - Competitive Compensation: Offering competitive pay, recognizing the hard work and dedication of our team. - Opportunities for Growth: Extensive opportunities for professional growth and advancement within the company. - Dynamic Environment: Be part of a fun, energetic team that values creativity, innovation, and collaboration. - Work-life Balance: Flexible working arrangements to meet the varying needs of our employees.