Technical Software Implementation Specialist

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

32 days ago

Salary

$100K - $108K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishRuby

Job Description

Technical Software Implementation Specialist

Fluxx

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines • Ability to navigate and balance competing priorities across multiple projects • Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements • When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform • Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond • Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration. • Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.) • Educate customers on how to use purchased software system and personalized system features • Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community. • Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience. • Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.

Job Requirements

  • 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis
  • Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required.
  • Be comfortable presenting technical information and leading customer meetings with professionalism and integrity
  • Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions
  • Experience and/or understanding of data migration processes and principles
  • Detail-oriented with the ability to multitask, meet deadlines, and quickly process information
  • A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
  • Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
  • Be a self-motivated, independent worker and thinker with a positive attitude
  • Familiarity with grant management processes is a huge a plus
  • Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker)
  • Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby
  • Passionate about Fluxx’s vision to become THE company that changes philanthropy forever.

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