• Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners • Triage and convert incoming requests to determine priority, clinical risk, and required resolution path • Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups • Communicate clearly in high-stress situations; Manage user expectations and provide timely status updates • Maintain a high standard of customer service (empathy, clarity, accountability, follow-through) • Log all Cases accurately in a ticketing system (ServiceNow) with complete categorization, priority, and SLA targets • Provision user requests to create accounts, add, modify or delete user access to multiple systems or applications • Edit learning curriculums and send out training invites • Proactively monitor cases and ensure they receive continuous follow-up and extensive user support until resolution • Provide support for both pharma and vaccine-related systems including urgent temperature-excursion related requests • Act as a frontline Subject Matter Expert for a specific medication-related clinical system ensuring urgent support and timely action • Adhere to all established Key Performance Indicators including SLA compliance and User Satisfaction feedback

• Provide technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently • Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues • Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments • Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations • Maintain active communication and support with API vendor development teams and retail API users via community forums • Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely • Collaborate across multiple departments to ensure technical and business objectives are met • Advocate for developers by driving feature requests and requirements with Product and Engineering teams • Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities

• We’re hiring a full-time remote Care Coordinator to be the first voice a patient – or their family - hears when reaching out to Sailor Health. • In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. • This role is a unique blend of patient support, care coordination, and emotional guidance. • You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. • Join us in redefining what it means to age with dignity, connection, and mental wellness.

• Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism. • Match patients with the right therapist to ensure they feel confident and understood. • Provide a blend of patient support, care coordination, and emotional guidance.