• Help formalise and grow the support function • Keep live customer Virtual Agents running smoothly • Build processes and tooling for operational efficiency • First responder for technical issues and triaging problems • Coordinate with teams for issue resolution • Maintain and update customer workflows • Ensure platform security and health • Operate the AI decision engine for system accuracy improvements • Contribute to engineering work for internal tooling • Write runbooks and documentation for self-sufficiency • Participate in 24/7 on-call rotation

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease. Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out—Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs. As part of our Customer Success team, you’ll be the technical expert driving seamless robotic system deployments, troubleshooting complex issues, and acting as an escalation point for clients and onsite engineering teams. You’ll work across software, hardware, and IT teams, gaining broad exposure to all technical aspects of our robotics platform. The working hours for this role are: Thurs 6PM - 2AM ET Fri 6PM - 2AM ET Sat 6PM - 6AM ET Sun 6PM - 6AM ET Responsibilities Own the execution of software version upgrades and new release deployments. Manage and update SLAM-based maps, implementing changes to optimize robot navigation. Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors). Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements. Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams. Develop and maintain documentation, FAQs, and internal troubleshooting guides. Collaborate with cross-functional teams to diagnose and resolve complex system issues. Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams. Qualifications

• Ensure that customers’ security technologies and Expel technology are configured correctly and operating properly • Respond quickly to support tickets based on their priority and provide thorough and accurate resolution • Consult with customers on solutions, share best practices, monitor technical implementation, and troubleshoot problems • Work closely with Expel customers and others within Expel to ensure a quick, painless, and complete onboarding • Identify and escalate opportunities for the TSE team to be more proactive in the support • Stay current with the industry and Expel product knowledge • Assist with gathering, analyzing and reporting out on team performance metrics • Rotate on-call duties for support outside of regular business hours

An internship with Get Engaged Media provides students with practical experience in an agency environment. Department placements are directly related to the student’s program of study, schedule availability, location and the needs of the specific department during that semester. Students will gain valuable real-world knowledge not available in the classroom and entry-level, career-related experience that employer’s value when hiring. Success in this internship will help ensure the development of skills necessary for a lasting and rewarding career in Digital Marketing! Internship Requirements: