• Own and deliver critical, high-impact features that empower hospitality teams, improve scheduling accuracy, and help restaurants operate efficiently and sustainably. • Collaborate closely with designers, customer success and other engineers to enhance the product and system behind it in a tight feedback loop with leadership and customers. • Create sophisticated labour forecasting tools to predict staffing needs using ML/AI. • Evolve data models to support complex scheduling patterns and compliance requirements. • Collaborate with Data team on scheduling AI balancing business needs, employee preferences, and labour laws. • Integrate with payroll and HR systems to create a seamless experience across the employee lifecycle. • Build out payroll product to help customers run payroll with higher accuracy. • Support US expansion by working closely with Product and Sales to unblock customer needs and ship capabilities.

• Lead a cross-functional engineering squad, setting direction, enabling delivery, and ensuring the team ships high-quality solutions that solve real customer problems. • Own team outcomes, ensuring your squad consistently delivers impactful work while maintaining strong engineering standards. • Develop engineers through coaching and feedback, helping them grow their technical and product capabilities. • Drive delivery discipline, ensuring the team prioritises effectively, manages scope, and lands work reliably. • Partner closely with Product, Data, and Design to shape solutions that balance statistical accuracy, system complexity, and a simple, intuitive user experience. • Stay close to the technical work, guiding architecture, reviewing code, and helping unblock engineers when needed. • Foster a healthy, high-performing team culture with clear expectations, strong communication, and accountability. • Improve how the team delivers (speed, predictability, quality) • Ship data-driven product improvements that influence customer decisions • Raise engineering standards across architecture, experimentation, and delivery • Strengthen collaboration between Engineering, Product, and Data

• Act as the lead domain authority for global, multi-billion dollar opportunities, partner with account executives to design complex deal structures and multi-year expansion roadmaps. • Guide existing clients through the modernization of their workflows. • Conduct executive-level discovery to identify systemic business inefficiencies. • Design and build tailored demo environments, run end-to-end proof-of-concepts including the ingestion of client data. • Lead technical executive reviews and expansion executions for our largest existing relationships. • Manage the technical portions of the sales cycle, including responding to RFPs/RFIs.

• Architect and lead implementation of AI-powered features within Product & Technology applications. • Provide hands-on technical leadership in system design, model integration strategies, prompt engineering, retrieval-augmented generation (RAG), and AI orchestration patterns. • Establish governance standards for responsible AI usage, including data controls, auditability, validation frameworks, and risk management. • Lead the implementation of AI assistants and automation across engineering workflows. • Define operational guardrails and usage standards to ensure AI-assisted development maintains security, compliance, and code quality standards. • Establish experimentation frameworks for piloting AI capabilities with defined success criteria and controlled rollout plans. • Lead multiple agile engineering teams with clear accountability for roadmap execution, sprint predictability, and high-quality releases. • Own resource planning, capacity forecasting, and team structure to ensure alignment with delivery commitments. • Collaborate closely with Cloud, IT, Security, QA, Data, and Operations to ensure production readiness and operational stability of AI-enabled systems. • Coach and develop engineering managers and senior engineers, building strong succession depth and AI competency within the organization.