Cresta logo
Cresta

Real-Time Intelligence for Contact Centers

Forward Deployed Engineer, AI Agent

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

98 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWSAzureCloudGoogle Cloud PlatformPythonGo

Job Description

Forward Deployed Engineer, AI Agent

Cresta

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools. • Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration. • Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments. • Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions. • Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives. • Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings. • Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI. • Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Job Requirements

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • 3+ years of experience in software development, AI/ML engineering, or system integration.
  • Proficiency in Python and Golang, with the ability to write clean, efficient code.
  • Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
  • Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
  • Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
  • Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
  • Excellent communication and project management skills.
  • Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
  • You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.

Benefits

  • Compensation for this position includes a base salary, equity, and a variety of benefits.

Related Job Pages

More Artificial Intelligence Jobs

Connectly Inc logo

AI Lead

Connectly Inc

Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

Full TimeRemoteTeam 11-50

Role Description The AI Lead is responsible for bringing Connectly's AI platform to clients. You will be responsible for the success of a group of clients, from designing and implementing journeys, defining new AI features, and developing relationships with our clients. - Deliver AI expertise - Lead AI team and leverage our AI platform to work with clients and create amazing experiences for end users - Build strong relationships with clients, helping them drive their AI strategy and addressing their concerns - Create a feedback loop between clients and the Engineering / Product teams - Understand the main challenges and opportunities to grow AI applications in customer journeys, and work with clients and product to address them - Define, monitor, and report client success metrics, improving them over time - Present results and expansion proposals to different stakeholders - Lead the implementation of AI solutions for complex and specific client problems - Adjust product implementation based on data analysis and client feedback - Collaborate with the Product team to solve problems and suggest improvements Qualifications - Proven ability to solve complex problems in a structured way - High drive for impact and willingness to go beyond current solutions and frameworks - A strong sense of urgency while keeping scalability and repeatable processes in mind to ensure long-term success - Curious people who can learn difficult things quickly Requirements - Being located in Brazil - Proficiency in both Portuguese and English - 3 to 5 years of professional experience as a management consultant, product manager or in a similar role in an AI company - Experience in project management and client or stakeholder relationships - Strong analytical background and ability to connect with technical teams - Engineering / technical experience is a plus - Excellent collaboration skills across different areas (Sales, Engineering, Product) Benefits - We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply! Company Description Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

Brazil
Job Closed
Vituity logo

Physician - Teleradiology

Vituity

A physician-led-and-owned healthcare delivery organization, Vituity offers integrated, acute care expertise in the areas of anesthesiology, emergency medicine, inpatient/outpatient

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Seeking Board Eligible/Certified Telediagnostic Radiology physicians. - Current CA state license is a plus. - Block schedule options: 7 on/7 off or 7 on/14 off. Qualifications - Board Eligible/Certified in Telediagnostic Radiology Requirements - Current CA state license is a plus. Benefits - Superior Health Plan Options - Dental, Vision, HSA, life and AD&D coverage, and more - Partnership models allows a K-1 status pay structure, allowing high tax deductions - Extraordinary 401K Plan with high tax reduction and faster balance growth - Eligible to receive an Annual Profit Distribution/yearly cash bonus - EAP, travel assistance, and identity theft included - Student loan refinancing discounts - Purpose-driven culture focused on improving the lives of our patients, communities, and employees

United States
Job Closed

Clinical Appeals Nurse

Lehigh Valley Health Network

Lehigh Valley Health Network is a healthcare provider of choice for the Lehigh Valley and Northeast Pennsylvania communities. The health network is headquartere

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves reviewing payor denials and audits for potential lost revenue. The responsibilities include: - Writing comprehensive, factual arguments to present to third-party payers, medical review boards, or other responsible parties applying clinical criteria to establish medical necessity. - Functioning as a hospital liaison with external third-party payors to appeal denied claims. - Working closely with the Physician advisor team to facilitate appeals to payors. - Monitoring and reporting payor trends to the management team. Job duties include: - Creating an appeal letter to uphold the procedure based on medical policy guidelines of the payor and the documentation found in the hospital/physician information system. - Facilitating write-off accounts that cannot provide adequate medical necessity or documentation for the payor to meet their guidelines. - Investigating and coordinating completion of patient records required to retrospectively precertify accounts and appeal insurance denials. - Contacting insurance companies and conducting appeals via telephone or email. - Coordinating appeals that need a physician's input for the payor and writing off claims that have no further appeal rights. - Identifying areas for revenue loss due to documentation or processes not being reimbursable through payors. - Ensuring that all appeals are sent to the correct payor within the appeal guidelines. - Ensuring compliance with regulatory and accrediting requirements. - Reviewing claim documentation and pulling supporting medical documentation from the system to support the medical policy guidelines of the payor. - Searching for supporting clinical evidence to support appeal arguments when existing resources are unavailable. Qualifications - Bachelor’s Degree in Nursing or Specialized Diploma - 10 years of clinical or case management/utilization review experience - Ability to read medical charts and identify deficiencies in documentation content - Ability to adapt to ongoing changes within the health insurance industry - Knowledge of Interqual/medical policy criteria, case management principles, utilization review, and hospital departmental procedures - Knowledge of coding for payment of claims - Insurance knowledge of payors and their unique rules - Epic workflow experience with notes in account history and WQ workflows - Intermediate Excel and MS Word experience - Must complete RCE Training and pass test with 80% or better - RN - Licensed Registered Nurse in the State of Pennsylvania Requirements - Lift and carry 25 lbs. - Frequent sitting/standing - Frequent keyboard use - Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting, and performing CPR Company Description Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

United States
Job Closed
Jones Express Travel logo

Reservation Specialist

Jones Express Travel

Jones Express Travel is a U.S.-based, veteran-owned travel agency headquartered in Ephrata, Pennsylvania. We provide personalized travel planning services for individuals, families, and groups across the United States.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position supports travelers throughout the booking process and provides ongoing customer service before, during, and after travel. - Respond to client inquiries via email, phone, and messaging platforms. - Research and coordinate travel arrangements including air, hotel, transportation, cruises, and packaged travel. - Process booking changes, cancellations, and special requests accurately. - Provide up-to-date information on travel documentation and destination requirements. - Maintain accurate client records and itineraries. - Follow up with clients to confirm travel details and ensure satisfaction. - Resolve issues professionally and in a timely manner. Qualifications - Strong written and verbal communication skills. - Excellent organizational and time-management abilities. - Comfortable working independently in a remote environment. - Proficiency with web-based systems and ability to learn booking platforms quickly. - High attention to detail and problem-solving ability. Requirements - Remote position (U.S.-based applicants only). - Flexible scheduling within established service hours. - Independent work environment with team support and ongoing training. Compensation Compensation details will be discussed during the interview process and are aligned with role expectations and performance standards. Company Description Jones Express Travel is a U.S.-based, veteran-owned travel agency headquartered in Ephrata, Pennsylvania. We provide personalized travel planning services for individuals, families, and groups across the United States.

United States
Job Closed