• Lead day-to-day RPM operations including patient enrollment, device deployment, operations workflows, and billing operations • Develop scalable operational processes and standardized procedures • Support growth of RPM enrollment across provider networks • Monitor operational KPIs such as activation rates, enrollment, retention, and billing capture • Lead operational improvement initiatives to increase efficiency and scalability • Manage operational teams including enrollment staff, device logistics, and billing personnel • Partner with finance to track program revenue, cost per patient, and margins • Ensure compliance with CMS RPM billing requirements (CPT 99453, 99454, 99457, 99458) • Collaborate with clinical, IT, and product teams to implement new digital health technologies • Recruit, train, and mentor operational staff • Develop staffing models to support program growth • Conduct performance evaluations and coaching • Foster a culture of accountability and continuous improvement • Manage RPM operational budgets • Monitor revenue per patient per month (PMPM) • Ensure accurate billing and documentation compliance • Optimize operational cost-per-patient metrics

• Asset Retrieval: Proactively visit external builder websites to identify and "grab" necessary marketing assets, technical specs, and property details. • Basic Floor Plan Interpretation: Read and interpret basic floor plans to identify key features like room counts, master suite locations, and bathroom configurations. • Property Documentation: Capture and document detailed information from builder materials, including exterior images, square footage, and parking details. • Listing Management: Ensure all property data is accurate and consistent before submission to MLS platforms—similar to high-level MLS input/screening. • Quality Assurance: Perform quality checks to validate that listing information aligns with the source documents provided by builders. • Problem Solving: Act as a front-line troubleshooter. You are expected to resolve everyday hurdles independently, escalating only highly unusual or complex situations to the COO.

• Fosters strong cross functional relationships, provides leadership, and drives positive team dynamics and organization change. • Plays integral role in development of PET Operations strategy, priority alignment, and development/implementation policies and programs for execution. • Leads and manages managers, experienced staff, and when applicable, front-line supervisors. • Manages employee development, engagement, succession planning, and retention. • Leads and supports PET continuous improvement and enterprise initiatives (Product Development, network expansions/remodels, etc.). • Is a resource as needed for review, approval, and ownership of all-encompassing document management program (document owner, DCR/ECR owner, approver, etc.). • Partners with Contract Manufacturing Organization (CMO) Director to ensure contract compliance during technology transfer, clinical trials, and commercial manufacturing. • Collaborates with Quality Assurance, Microbiology Department, and Quality and Regulatory to establish and maintain robust programs, maintaining compliance, and partnering when responding to auditors on site and audit citations. • Partners with project managers/teams to establish key milestones and drive accountability and completion. • Oversees periodic operational, business and compliance reviews with area operational and quality managers to ensure PET sites are delivering against key success metric objectives, service levels and product demand. • Partners with pharmacy teams through cadence meetings (etc.) to foster and drive “One Team” culture. • Manages business resources, including managing SG&A, travel, labor, and operational efficiencies. • Identifies and implements efficiency improvements and contributes to functional strategies. • Conducts periodic onsite visits to PET sites. • Participate in and leads selected network-wide initiatives (e.g., material management task force, equipment manager, MBOs/metric content, industry meeting, National Field Meeting, I.T.).

• This role is responsible for all of that. • Every family that joins Contour forms an impression of the company through the systems and communication they experience after enrolment. • A parent who gets a clear, warm response at the right moment feels like they made the right choice. • A scheduling issue resolved before it becomes a problem. • An enrolment that goes through without friction. • The academic teams deliver the learning. The rest is yours to hold together.