Everise logo
Everise

Champions of customer happiness. Providing award-winning healthcare customer services and CRM solutions.

Training Assistant Manager

ManagerManagerFull TimeRemoteJuniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

Training Assistant Manager

Everise

• Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching • Set the example for what "Best in Class" training facilitation, content, and workshop development • Develop and grow a team of Frontline Trainers (virtual and onsite) • Maintain a high success rate of successful training graduates as demonstrated by high ratings on new hire evaluations and KPI performance • Audit use of Standard Operating procedures to ensure organizational success • Execute and validate trainer readiness, delivery, and training tools implementation • Conduct proficiency evaluations and certify trainees for the programs to which they are assigned • Understanding of contact center ramps and peaks. Ability to flex needed skills and priorities to meet fast paced environment. • Utilization of adult learning principles to build and iterate upon New Hire, Upskill and Ongoing training needs • Accountable for ensuring Trainers are completing all appropriate pre-season preparation and course work as defined by client training organization • Responsible for training adherence to curriculum, attendance to client sponsored training meetings, coordination of training related tasks, and training tracking for all client training procedures and reporting • Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching • Provide accurate reporting and records regarding training performance and day over day needs • Ensure team completes all payroll tasks daily and accurately • Work with Training Managers to identify implementation needs for standard operating procedures, Trainer development, day to day tasks • May be required to facilitate classes as needed

Job Requirements

  • A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
  • Undergraduate degree in Instructional Design, English or a related discipline.
  • A minimum of one year in supervisory role-preferable training or operations
  • Virtual online experience in blogging or teaching
  • Ability to build rapport in an online virtual environment
  • Excellent oral and written communication skills at all levels of the organization.
  • Ability to understand Standard Operating Procedures and when to ask for guidance
  • Ability to adapt and implement changes on the fly
  • Outgoing personality
  • Experience in developing and onboarding trainers in virtual or brick and mortar environment
  • Demonstrated presentation and facilitation skills
  • Ability to multitask and deliver deadlines and results in a fast-paced environment
  • Experience in leading multiple simultaneous new hire classes
  • Proven success in training throughput and 90-day KPI proficiency
  • Understanding of training and financial impacts with attrition
  • Proficiency in Microsoft Office applications including Adobe Connect, Excel and PowerPoint
  • Schedule Flexibility. Training classes are AM and PM and could include weekends.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities

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