Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
L2 Technical Support Consultant
Location
Worldwide
Posted
36 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
L2 Technical Support Consultant
SupportYourApp
Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding technical support via emails, phone calls, and chats; - Take ownership of technical issues reported by customers and triage them as needed; - Analyze and resolve customer inquiries containing technical issues or feedback; - Follow procedures for proper escalation to relevant internal teams and key stakeholders; - Maintain accurate records of failures, maintenance activities, and bugs; - Contribute to and maintain the company’s support knowledge base and related documentation; - Ensure compliance with the company’s Service Level Agreements (SLAs); Qualifications - Excellent English communication skills (C1 for both spoken and written); - At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; - Hands-on experience with Windows and Linux operating systems; - Tech-savvy with hands-on experience in hardware troubleshooting; - Solid understanding of hardware and software interactions; - Experience working with logs and performing data analysis; - Strong troubleshooting and problem-solving abilities; - Customer-oriented and responsible attitude; - Excellent interpersonal skills; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Requirements - Experience with UAV/UAS systems; - Hands-on experience with network-related architecture and cloud-based systems; - Experience with and understanding of firewalls and port configuration. Benefits - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
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