• Identify SF trends and educational opportunities for external and internal teams • Collaborate with multidisciplinary team to identify best practices leading to improved patient outcomes in AMICGS, develop a strategy to implement identified best practices into field activities leading to improved outcomes and reduce preventable adverse events. • Educate and train the commercial field on effective use of Salesforce, ensuring accurate documentation, improved data integrity, and enhanced ability to drive outcome-focused customer conversations. • Compiles best practices, pathways and care delivery models that align with patient identification and improved patient outcomes. • Serves as a subject matter expert to the commercial field team on outcome improvement and implementation of best practices in critical care departments. • Partner with key customers to assist in implementation of best practices and CGS protocols designed to improve outcomes, including early recognition of patients in cardiogenic shock and preventable adverse events. • Collaborate with the Medical Office, Prof. Education, and marketing, to align on strategy in implementing the leader’s intent in critical care departments. • Align with other commercial and training team members globally to develop and implement critical care training and reduce variability. • Develop relationships with Critical Care Departments and Societies leading to partnerships in educational initiatives.

• Responsible for promoting continuity of care through a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates care options and services available to members • Interview and collaborate with case-related providers, member and family to implement the care plan • Answer a diverse and high volume of health insurance related customer calls on a daily basis • Present status reports on all cases to the manager/supervisor and to the medical director when indicated • Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines

• Identify SF trends and educational opportunities for external and internal teams • Collaborate with multidisciplinary team to identify best practices leading to improved patient outcomes in AMICGS, develop a strategy to implement identified best practices into field activities leading to improved outcomes and reduce preventable adverse events. • Educate and train the commercial field on effective use of Salesforce, ensuring accurate documentation, improved data integrity, and enhanced ability to drive outcome-focused customer conversations. • Compiles best practices, pathways and care delivery models that align with patient identification and improved patient outcomes. • Serves as a subject matter expert to the commercial field team on outcome improvement and implementation of best practices in critical care departments. • Partner with key customers to assist in implementation of best practices and CGS protocols designed to improve outcomes, including early recognition of patients in cardiogenic shock and preventable adverse events. • Collaborate with the Medical Office, Prof. Education, and marketing, to align on strategy in implementing the leader’s intent in critical care departments. • Align with other commercial and training team members globally to develop and implement critical care training and reduce variability. • Develop relationships with Critical Care Departments and Societies leading to partnerships in educational initiatives.

• Responsible for driving achievement of field execution KPIs that deliver desired sales results. • Provide analytical and operational support to field leaders. • Identify, diagnose and understand key business trends, generate insights, and support desired field execution. • Strategically allocate resources and support field activities. • Partner with Regional Business Director to explore market trends and develop tactical direction for the field. • Identify and monitor key performance indicators (KPIs) to ensure focus on field execution. • Create and align strategic action plans based on insights from business, customers, and financial metrics & analytics. • Develop and implement strategies enabling executional excellence with regard to incentive compensation, data management, and business planning.