Title: IAM User Experience & Enablement Owner (Remote) Location: Tampa United States Job Description: Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description This role is part of AbbVie's Information Security & Risk Management (ISRM) team within Business Technology Solutions. The Identity & Access Management (IAM) team is responsible for the development, implementation, and oversight of the organization's IAM strategy, ensuring secure, efficient, and compliant access to systems and data. The IAM team supports all verticals including User Lifecycle Management, Privileged Account Management, Directory Services, MFA/Federation/SSO, Access Certifications, Role Based Access Control, External Identity Management, and Application & System Integration. Our Customer Enablement & Innovation function exists to ensure that every IAM capability is well-documented, easy to use, and successfully adopted across the enterprise. This position can be virtually anywhere in the U.S. Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients' lives. In the role of User Experience & Enablement Owner, Identity & Access Management, you'll tackle complex challenges as you develop and diversify your professional experiences while helping others grow and develop their skills. In this role, you'll be responsible for: - Own and continuously improve the Self-Service IAM Portal, ensuring it provides an intuitive, persona-based experience that simplifies access management for end users and system owners - Serve as the Voice of the Customer for IAM - collecting, synthesizing, and acting on user feedback to enhance usability, reduce friction, and improve satisfaction across all IAM services - Conduct end-to-end reviews of IAM processes and services, identifying opportunities to simplify workflows, improve documentation, and enable self-service adoption - Develop and maintain user-facing documentation, how-to guides, code samples, FAQs, and support resources that make IAM services easy to understand and adopt - Define and track adoption metrics across IAM services, creating dashboards and reports that provide visibility into usage trends, self-service uptake, and areas for improvement - Partner with IAM service leads (User Lifecycle Management, Privileged Access Management, MFA/SSO/Federation, RBAC, Access Certifications, and more) to understand capabilities and translate them into clear, accessible user experiences - Serve as a liaison between technical IAM teams and end users, system owners, and business stakeholders to ensure IAM solutions are effectively communicated and adopted - Develop onboarding materials and enablement programs to support new application integrations and help system owners navigate IAM processes with confidence - Identify and escalate usability gaps, adoption barriers, and user experience issues to the Associate Director, Customer Innovation and Enablement - Support continuous improvement initiatives by analyzing customer feedback, adoption data, and support trends to recommend and implement enhancements Qualifications - Bachelors Degree and 6 years of experience OR Masters Degree and 5 years experience OR PhD - 5+ years in Identity & Access Management or a related information security discipline - Demonstrated experience improving user experience, driving technology adoption, or managing self-service platforms in an enterprise environment - Strong ability to translate complex technical concepts into clear, accessible documentation and user guidance - Experience gathering and acting on user/customer feedback to improve products, platforms, or processes - Proven ability to work cross-functionally with technical teams and business stakeholders - Strong organizational skills with the ability to manage multiple workstreams and priorities simultaneously - Excellent written and verbal communication skills, with experience creating training materials, guides, or enablement content Beneficial: - Familiarity with IAM concepts and services such as RBAC, MFA, SSO/Federation, Privileged Access Management, Identity Governance & Administration (IGA), or Access Certifications - Experience with portal design, knowledge management platforms, or self-service tooling - Background in product ownership, customer success, or technology enablement roles - Experience with metrics and reporting tools to track platform adoption and user engagement - Familiarity with audit and compliance requirements related to identity and access management Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: - The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. - We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. - This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

• Own client engagements end to end — serving as the primary strategic and research contact for your accounts, with senior strategy support available for complex engagements. • Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations. • Guide clients toward confident decision-making, especially when the path forward is unclear or complex. • Act as both a visual and verbal storyteller — communicating insights with clarity, empathy, and strategic depth. • Contribute to new business efforts by bringing research credibility and methodology to pitch narratives, proposals, and strategic frameworks, and by providing subject-matter expertise in presentations. • Plan, design, and execute user research programs — including stakeholder interviews, user interviews, usability testing, surveys, and synthesis — from screener to final findings. • Lead and facilitate discovery activities — including audience research, competitive analysis, and opportunity assessments — with research rigor as the throughline. • Translate research findings into clear, compelling strategic direction that clients and cross-functional teams can act on. • Produce actionable strategic deliverables — roadmaps, personas, user journeys, value propositions, information architecture, and experience direction — grounded in what research surfaces. • Define strategies for websites, digital products, and experiences that align customer needs with business goals and technology capabilities. • Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction. • Partner closely with designers, creatives, technologists, and content strategists to ensure research informs — and stays connected to — design and build decisions. • Champion the value of research within IS and with clients — helping teams and stakeholders understand what good research makes possible.

Senior UX Researcher Long Beach, CA (Hybrid) About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive. Our mission is to improve the lives of people and communities by democratizing technology development in health and research. About the Role As a Senior UX Researcher, you will lead research on Chorus’s most important product strategy, growth, adoption, and expansion questions, while enabling other partners to conduct the right level of research for everything else. You will turn complex user, customer, and market realities into clear insights that shape product direction in a complex healthcare ecosystem. As a senior leader on the Product team, you will champion clarity, rigor, and practical impact. Your work will help Chorus make better product decisions, build stronger team habits, and scale research as a core capability across the organization. And as the most senior individual contributor in this function, you well help define the future state of research at Chorus - shaping its operating model and long-term influence. What You’ll Be Doing - Lead research on the most important product strategy, adoption, and growth questions tied to the forward-looking R&D priorities, helping influence roadmap direction, investment decisions, and what Chorus chooses to scale over time - Use current customers, prospective customers, and target market end users to validate roadmap bets, pressure-test concepts, and improve operational confidence - Identify the workflows, product gaps, and adoption barriers most likely to impact product-market fit, expansion potential, and long-term product value - Lead targeted research for the most strategic customers where the learning has outsized business importance and clear potential to shape shared product direction, adoption, or expansion - Build and lead customer advisory boards and other lightweight advisory forums to keep Chorus close to strategic customers and inform roadmap, adoption, and expansion decisions over time. - Translate research findings into clear recommendations that shape roadmap priorities, product direction, feature improvements, expansion opportunities, and go-to-market readinessUse qualitative, quantitative, and mixed-method signals together to identify patterns, measure adoption and friction, and strengthen confidence in product and roadmap decisions - Build and strengthen research operations, including lightweight processes, tooling, repositories, participant sourcing approaches, and insight-sharing practices - Create the guidance, training, and guardrails that enable a continuous discovery culture for other teams to conduct narrower day-to-day research with greater quality and consistency - Build and maintain a searchable research knowledge base — increasingly AI-enabled over time — that makes past insights, patterns, and evidence easier for teams to find, reuse, and apply in future product, delivery, and GTM decisions. What We’re Looking For - 5+ years of UX research experience in B2B SaaS research environments - Strong expertise in qualitative, quantitative, and mixed-method research approaches - Experience using research to influence product strategy, roadmap direction, adoption, and growth outcomes - Ability to independently lead end-to-end research across ambiguous, high-priority problem spaces - Experience building research operations, processes, templates, and team standards to enable others to conduct light-weight research with greater quality and consistency - Strong communication and synthesis skills, with the ability to turn findings into clear product and business recommendations Nice to Have Qualifications - Experience in behavioral health, healthcare, health tech, or social services - Knowledge of HIPAA, privacy, compliance, or other regulated-environment considerations Why Join Us? - A mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health! - Full medical, dental, vision and life insurance benefits - 401K plan - Company stock options - Unlimited paid vacation - Performance bonuses - Company support for career and skill development - Fun company events and outings - Chorus is an equal opportunity employer with a commitment to diversity and inclusion Compensation Disclosure The anticipated base salary range for this position is $140,000 – $160,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email. Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic. Disability Accommodation for Applicants to Chorus Innovations At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants. If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process. Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations. To request accommodations or discuss your needs further, please contact. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made. Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.

• Responsible for delivering actionable insights that help define the right service experiences • Advocate for needs-based design, design thinking, and service design • Manage, coach and develop a small number of staff • Create exemplary digital services