• Maintain pro-active daily communication with customers to ensure resolution and appropriate follow up, leading to customer satisfaction. • Completion of health and safety documentation before commencement of each installation/ repair. • Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the installation/ repair. • Perform the allocated work on time, accurately and with a high quality of workmanship. • Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment. • Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times. • Encourage ‘tidy van, tidy mind’ attitude

• Troubleshoot, repair and test products in the field or remotely • Advise and train customers including importers, dealers, and end users • Increase sales and image of Yaskawa products • Improve company-wide service capabilities • Work outside in various types of environmental conditions

Role Description The Field Service Technician is responsible for performing routine maintenance, basic repairs, and troubleshooting of clinical and research instrumentation under established procedures and guidance. The role supports service performance through timely preventative maintenance, accurate documentation, and professional customer interaction, while developing technical capability over time. Working as part of the ANZ Service Team, the Field Service Technician supports customer satisfaction and equipment availability by delivering consistent, reliable service and escalating complex technical issues as required. This position reports to the TAC Supervisor and is part of the ANZ Service Team located in Brisbane. It is a remote role covering QLD, with support to other ANZ regions when required. In this role, you will have the opportunity to: - Deliver field service support by performing preventative maintenance, inspections, and basic repairs on histopathology instrumentation in accordance with standard procedures and service manuals. - Meet service KPIs including preventative maintenance completion, response timeliness, and accurate service documentation. - Diagnose and resolve common technical issues, escalating complex hardware, software, or application problems to senior engineers as required. - Maintain professional, courteous customer interactions to support satisfaction and trust during on-site service visits. - Support team objectives by collaborating with peers and supervisors, participating in training, and continuously building technical capability. Qualifications - Foundational technical experience or training in servicing, maintaining, or repairing laboratory, medical, or technical equipment, with the ability to follow procedures and instructions accurately. - Developing troubleshooting skills, with an understanding of when to escalate issues to more senior technical resources. - Clear and professional communication skills, with the ability to interact effectively with customers and internal stakeholders. - Strong organisational and time management skills, ensuring service activities and documentation are completed accurately and on time. - Willingness to learn and develop technical expertise through formal training and on-the-job experience. Requirements - Ability to travel approximately 30% of the time within QLD and across ANZ where required. Some international travel may be required for training. - Must hold a valid driver’s license with an acceptable driving record. - Ability to lift, move, or carry equipment up to 30 kg, and perform on-site service activities in laboratory, clinical, or industrial environments. Benefits - Comprehensive, competitive benefit programs that add value to our lives. - Flexible, remote working arrangements for eligible roles. - Enriching careers, no matter the work arrangement.

Role Description The Field Service Technician is responsible for performing routine maintenance, basic repairs, and troubleshooting of clinical and research instrumentation under established procedures and guidance. The role supports service performance through: - Timely preventative maintenance - Accurate documentation - Professional customer interaction Working as part of the ANZ Service Team, the Field Service Technician supports customer satisfaction and equipment availability by delivering consistent, reliable service and escalating complex technical issues as required. This position reports to the TAC Supervisor and is part of the ANZ Service Team located in Brisbane. It is a remote role covering QLD, with support to other ANZ regions when required. In this role, you will have the opportunity to: - Deliver field service support by performing preventative maintenance, inspections, and basic repairs on histopathology instrumentation in accordance with standard procedures and service manuals. - Meet service KPIs including preventative maintenance completion, response timeliness, and accurate service documentation. - Diagnose and resolve common technical issues, escalating complex hardware, software, or application problems to senior engineers as required. - Maintain professional, courteous customer interactions to support satisfaction and trust during on-site service visits. - Support team objectives by collaborating with peers and supervisors, participating in training, and continuously building technical capability. Qualifications - Foundational technical experience or training in servicing, maintaining, or repairing laboratory, medical, or technical equipment. - Developing troubleshooting skills, with an understanding of when to escalate issues to more senior technical resources. - Clear and professional communication skills, with the ability to interact effectively with customers and internal stakeholders. - Strong organisational and time management skills, ensuring service activities and documentation are completed accurately and on time. - Willingness to learn and develop technical expertise through formal training and on-the-job experience. Requirements - Ability to travel approximately 30% of the time within QLD and across ANZ where required. - Must hold a valid driver’s license with an acceptable driving record. - Ability to lift, move, or carry equipment up to 30 kg, and perform on-site service activities in laboratory, clinical, or industrial environments. Benefits - Comprehensive, competitive benefit programs that add value to our lives. - Flexible, remote working arrangements for eligible roles. - Enriching careers, regardless of work arrangement.