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Aura logo
Aura

Aura is a mission driven digital security company dedicated to creating a safer internet.

Inside Sales Representative – Retention

Location

United States

Posted

111 days ago

Salary

$16 - $18 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Inside Sales Representative – Retention

Aura

• Take inbound customer cancellation calls and retain them as an Aura customer • Make daily outbound calls to existing Aura customers with failed subscription payments • Ensure a high level of customer satisfaction through proactive support and active listening • Address customer concerns and provide solutions • Master evangelizing Aura's story and mission to customers • Consult with customers on best practices to better protect their online identity • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs • Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Job Requirements

  • 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
  • You love talking to people and are naturally engaging
  • You're self-motivated and know how to push yourself to achieve goals
  • You're a team player and know how to win within a team environment
  • You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Benefits

  • Competitive pay
  • Generous health and wellness benefits
  • Retirement savings plans
  • Parental leave

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