• Foundation Source is seeking a Director of Product Support to design and scale a high-performing, data-driven support organization. • Build and lead a high-performing team of 3–5 support professionals, setting clear expectations, measurable outcomes, and defined paths for growth. • Design scalable team structures, onboarding frameworks, and capability development plans to support growth. • Design and implement a scalable, end-to-end support operating model, including intake, triage, escalation, SLA governance, and resolution standards. • Own Zendesk as a strategic platform — optimizing configuration, automation, integrations, and reporting to improve efficiency and insight generation.

• Growth strategy: You will define and execute a product strategy to drive acquisition, activation, retention, revenue, and referral. You will identify the highest-impact levers and build the roadmap to activate them. • Onboarding: You will own the user onboarding journey — from app download to completed setup (desktop extension, bank linking, MSE install) — and continuously improve conversion at every step across mobile, web app, and browser extension. • Joko AI: Joko AI — our shopping assistant powered by advanced AI and new interaction models — is the next core pillar of our value proposition. As soon as it ships in the product, the Growth task force will own its onboarding and activation: designing how new and existing users discover it, try it, and turn it into a daily habit. You will be at the forefront of bringing AI to millions of shoppers. • Experimentation: You will run a high cadence of A/B tests to improve conversion and engagement across the funnel. With Joko's user volumes, even a 2% conversion lift translates into meaningful impact — and you will own that process end to end. • Referral & retention: You will drive the referral program and lead initiatives to reduce churn, one of Joko's key improvement areas. • Cross-functional collaboration: You will work hand-in-hand with Marketing (growth & CRM), the Business Line PMs (Online, Gift Cards, Card-Linked), the Joko AI tribe, the Data team, and a dedicated Product Designer embedded in your task force. • Revenue: You will contribute to monetization initiatives, identifying how to better convert and extract value from the existing user base.

• Own defined areas of the product portfolio • Identify growth opportunities within the temperature sensing space • Contribute to roadmap planning and lifecycle decisions across the Temperature portfolio • Drive data-informed decisions to improve business outcomes • Work cross-functionally to support product launches

Title: Product Manager Location: USA Job Description: Location: Remote (US) Reporting Structure: This role will report to the VP of Marketing & Product. Company Description ARInsights is a 25-person, profitable B2B SaaS company trusted by the world’s leading technology and professional services organizations, including Google, Microsoft, PwC, and others, to manage and strengthen their Analyst Relations programs. For 20 years, we’ve been the category leader in AR technology. Now we’re entering a new chapter: infusing intelligence, automation, and LLM-powered capabilities into our platform to help companies understand and influence the conversations shaping their markets. We’re backed by Polaris, operate with startup urgency (although we’ve been around for 20 years so we’re super stable), and maintain a tight-knit team (six engineers, a UX designer, and a VP of Product & Marketing). If you want meaningful ownership without the chaos of a hyper-scaling startup, you’ll love it here. The Role We’re hiring a Product Manager to drive execution across our roadmap and help deliver the next generation of intelligence features in our platform. This is a hands-on, execution-first role. You’ll spend most of your time taking ideas from concept → shipped product in a lean, fast-moving environment. You’ll work directly with the VP of Product & Marketing and partner closely with a small engineering team to deliver high-impact features. This role is about making things happen— You’ll help turn ideas into shipped product—participating in discovery, refining requirements, and ensuring we deliver high-quality solutions that solve real customer problems. What You’ll Do - Drive execution across the roadmap: Break down product initiatives into clear, actionable work and ensure features ship on time and solve real user problems - Own features end-to-end: From early discovery through scoping, delivery, launch, and iteration - Turn ambiguity into clarity: Translate loosely defined ideas into concrete requirements, user stories, and decisions that unblock engineering quickly - Partner deeply with engineering: Work day-to-day with a small team (4–6 engineers) to move work forward, resolve tradeoffs, and maintain delivery momentum - Contribute to AI-powered features: Support the development of LLM-driven capabilities, automation, and data-to-insight workflows - Engage with customers: Participate in customer conversations to understand workflows, validate problems, and refine solutions - Use data pragmatically: Help define success metrics and evaluate feature performance, even when instrumentation is imperfect - Support product quality: Contribute to release communication, documentation, and overall product polish What Success Looks Like (First 6–9 Months) - You are independently driving features from concept through launch - Engineering feels unblocked and trusts your requirements and prioritization - You’ve developed a strong understanding of customer workflows and product gaps - You consistently bring clarity and momentum to ambiguous problems What You Bring - 3–5+ years of product management experience in B2B SaaS - Proven ability to own features end-to-end in a hands-on capacity - Strong execution skills—you can take something ambiguous and get it shipped - Comfort working directly with engineers and designers in a lean environment - Experience operating in small teams or low-support environments with high ownership - Curiosity about customers and a desire to understand real workflows (not just requirements) - Clear, direct communication and a bias toward action - Ability to manage multiple priorities without losing momentum AI / Data Experience - Hands-on familiarity with AI-powered product features (e.g., working with LLMs, evaluating outputs, integrating APIs, or using AI in product workflows) - You don’t need to be an ML expert, but you should be comfortable treating AI as a product capability—not just a concept #Perks - Meaningful ownership: Shape the roadmap for the leading platform in a growing, high-trust category - Innovate with AI: Autonomy to explore and operationalize emerging technologies - Small team, big impact: Work closely with leadership and see your work ship quickly - Remote-first flexibility: Work from anywhere in the U.S. - Zero B.S.: A collaborative, friendly, high-integrity culture Our Values - Customer Focus – We build to solve real problems - Collaboration – We win as a team - Integrity – Direct, honest communication - Product Excellence – Quality matters - Friendly & Fun – We enjoy building together