Job Description We're hiring a Customer Experience Engineer (Technical) to act as the highest level of technical escalation within our Customer Experience organization. This is a deeply technical role focused on debugging complex system issues , investigating product behavior , and partnering closely with Engineering to drive reso lution and long-term improvements. You won't just solve tickets-you'll analyze systems, identify root causes, and improve how we operate at scale . The base salary range for this role is $85,000 - $108,000. There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely. Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Job Requirements - 4-6+ years in Technical Support Engineering, Support Engineering, or similar roles - Strong SQL skills (joins, data validation, debugging datasets) - Deep understanding of APIs, webhooks, and integrations - Experience with logs and monitoring tools (e.g., Datadog, Splunk, etc.) - Proven experience handling high-severity technical incidents - Strong problem-solving mindset focused on root cause analysis Nice To Have: - Experience in SaaS or microservices environments - Background in software development - Familiarity with observability and incident management practices - Experience building automation or internal tools Job Responsibilities Own complex technical escalations - Lead investigations across APIs, integrations, webhooks, and backend systems - Perform root cause analysis using logs, SQL, and internal tooling - Reproduce issues and isolate failures across distributed environments - Partner with Engineering on bug triage and resolution Debug at the system level - Analyze logs, traces, and database behavior to diagnose issues - Investigate API failures, authentication issues, and data inconsistencies - Work with observability tools to track incidents across services Drive reliability and improvement - Identify recurring patterns and propose systemic fixes - Build debugging frameworks and escalation playbooks - Improve issue reproducibility and reduce time to resolution - Contribute to automation and internal tooling Enable the broader team - Mentor support engineers on advanced troubleshooting techniques - Create technical documentation and internal knowledge resources - Act as a bridge between Customer Experience and Engineering Benefits HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Stock options at a high-growth unicorn startup - 100% subsidized medical, dental, and vision coverage for employees - 401(k) with a 3% company match starting from Day 1 - Hybrid working model for those who are in the NYC metro area. - Work from home allowance to get your home office set up! - Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment - Annual Headspace subscription and wellness benefits - Two social impact days per year for volunteering - Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Employee referral program - $2,500 bonus for each successful referral, with an additional ambassador bonus - Fun and frequent social events (in-person and virtual) - We love birthdays - take the day off and receive a special gift - Dog-friendly office If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

• Support daily SCADA operations, including system maintenance, troubleshooting, user administration, and application development • Gather and interpret business requirements and translate them into technical designs, enhancements, and integrations • Design, develop, and modify SCADA displays and system configurations for new and existing facilities, including: • Device/point and polling configuration • Display creation and data validation • Advanced control interfaces • Management of associated Salesforce cases • Provide advanced support for MQTT, Edge devices, and RTU/PLC communications ensuring reliable data flow across systems • Ensure all SCADA displays, alarms, and communications comply with EQT’s internal SOPs and Production standards • Leverage a deep understanding of system architecture to solve complex technical problems and improve system performance and usability • Perform system audits and analyses, including: • Critical point validation • SOP compliance checks • Server data and event log reviews • Develop and deliver training materials and sessions for internal users and SCADA Specialists • Lead/Coordinate M&A activity, system upgrades, maintenance, and performance improvements, ensuring minimal operational disruption through testing and validation • Collaborate with vendors and internal IT teams to support infrastructure and application initiatives • Provide input into SCADA architecture, cybersecurity, and high-availability (redundancy) design, and assist in system buildout and testing • Contribute to SCADA design strategy across applications and infrastructure

Role Description We’re looking for a detail-oriented QA Engineer with strong manual testing expertise to ensure the quality and reliability of modern web and mobile applications. You’ll work closely with product and engineering teams, owning the testing process end-to-end and playing a key role in delivering high-quality releases. - Plan and execute manual tests: functional, UI, regression, exploratory - Perform cross-browser testing (Chrome, Firefox, Safari, Edge) - Validate mobile applications across iOS and Android - Create and maintain clear, reproducible test cases - Identify, log, and track defects in Jira, ensuring proper resolution - Collaborate with developers and product managers to refine requirements and improve testability - Conduct exploratory testing to uncover edge cases and usability issues - Contribute to QA process improvements and quality standards Qualifications - Solid understanding of SDLC & STLC - Proven experience in manual testing (web + mobile) - Experience working in Agile environments (Scrum/Kanban) - Strong analytical thinking and attention to detail - Clear communication and ownership mindset - English level B2/C1 (comfortable in an international environment) Requirements - Nice to Have (Not Required) - Experience with test automation tools like Playwright, Cypress, or Selenium - Basic programming skills (TypeScript, JavaScript, or Python) - Exposure to home care / healthcare domain Benefits - Fully remote work with flexible setup - Real ownership over product quality - Exposure to automation and modern QA practices - A collaborative team where quality is a shared responsibility - Opportunity to work on products that have real user impact Company Description Every idea has the potential to deliver an amazing value to the world and everyone deserves a smart and transparent software development partner to make that happen.

Role Description Build your GTM agency together with us. ORYN is a company builder for AI-native agencies. We take people who are exceptional at one thing and build the agency infrastructure around them. Positioning, sales, legal, finance, operations: we own that. The Founding Partners own the craft and the delivery. - You build revenue infrastructure. - ICP targeting, outbound systems, enrichment workflows, pipeline logic, CRM architecture: you do this at a level most people cannot. - You know which tools to reach for, how to wire them together, and how to make the whole thing produce actual pipeline instead of just activity. - Maybe you are freelancing this. Maybe you are doing it inside one company and wondering if you should go broader. - Either way, you have probably hit the ceiling of what you can build alone. Not because of skill, but because of everything that surrounds the actual work. - ORYN is a company builder for AI-native agencies. You own the craft and the delivery. We own the rest. Qualifications - Proven, hands-on GTM infrastructure experience. - Clay, Apollo, HubSpot or equivalent at tool depth, not overview level. - You understand the full loop from ICP definition to closed revenue and you have built systems that actually moved that number. Requirements - Must-haves: - Built revenue infrastructure hands-on, not just strategized it. - Deep in at least one GTM toolstack at execution level. - Understands the full GTM loop from ICP to closed-won. - Ready to own delivery end-to-end for multiple clients. - Nice-to-haves: - AI-enrichment and signal-based outbound experience. - B2B SaaS or agency background. - Existing network in target segment. - Basic scripting ability for custom automation steps (Python, JS, or similar). Benefits - Equity in the agency you build. - GTM Pioneers is already operating in this space under the ORYN umbrella, so you get existing proof, methodology, and deal flow from day one. - ORYN handles everything that is not delivery. You own the craft. - This is not a job. It is a co-founding opportunity for someone who has already built the skill set and is ready to build the business around it. Company Description ORYN is a company builder for AI-native agencies. We take people who are exceptional at one thing and build the agency infrastructure around them. Positioning, sales, legal, finance, operations: we own that. The Founding Partners own the craft and the delivery.