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Billing Manager
Location
Spain
Posted
41 days ago
Salary
0
Seniority
Senior
Job Description
Billing Manager
Palta
• Payments risk management • Monitor chargebacks, disputes, fraud patterns, refunds, failed payments, and other payment risk signals. • Identify risk spikes early and coordinate actions to reduce them. • Analyze payment risks by market, PSP, payment method, issuer, BIN, traffic source, and user segment. • Help keep chargeback and fraud rates within acceptable limits for card schemes and PSPs. • Work with Support, Operations, Product, and Legal to reduce preventable chargebacks and payment complaints. • Prepare regular summaries on payment risk trends and key issues. • Routing and payment performance support • Support routing experiments across PSPs, countries, payment methods, and user segments. • Monitor the impact of routing changes on acceptance rate, chargebacks, fraud, refunds, costs, and payment stability. • Help analyze whether a routing change is successful or creates additional risk. • Maintain clear documentation of routing logic, active experiments, and historical learnings. • Support the Payments Product Manager with recommendations based on payment data. • Billing operations • Investigate payment-related issues, including failed payments, double charges, refunds, disputes, retries, renewals, and PSP incidents. • Coordinate with Engineering when technical investigation or fixes are needed. • Create and follow up on support tickets with PSPs, Primer.io, and other vendors. • Help Customer Support with clear explanations and instructions for payment-related cases. • Document recurring issues, escalation flows, and operational processes. • Identify manual or repetitive work and suggest process improvements.
Job Requirements
- 3+ years of experience in payments, billing operations, payment risk, fraud operations, fintech operations, or a similar role.
- Good understanding of online payments, card payments, refunds, disputes, chargebacks, and payment failures.
- Experience working with PSPs, payment gateways, acquirers, payment orchestrators, or fraud/risk tools.
- Ability to analyze data, find patterns, and explain issues clearly.
- Strong ownership and attention to detail.
- Ability to work with different teams: Product, Engineering, Analytics, Operations, Support, Legal, and external vendors.
- Good written communication skills and ability to document processes clearly.
Benefits
- Competitive salary package commensurate with experience.
- Remote, in-office, and hybrid work opportunities.
- The equipment you need to do your job.
- A premium SIMPLE subscription.
- 21 days annual leave, plus bank holidays (those observed where you live).
- Flexible hours. We focus on your results, not how long you spend at your desk.
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