Role Description The Credit Management Representative is responsible for all elements of Credit Balance Management which include but is not limited to: - Triaging patient and insurance credit balance to determine root cause - Correcting contractual/manual adjustments - Identifying overpayments and creating refund requests including appropriate documentation to support refund - Identifying posting/payer trends and communicating to management for resolution Duties and Responsibilities: - Perform credit balance management for multiple clients - Review daily credit balance work list to initiate research of credit balance accounts - Research, identify root cause, and resolve patient accounts including but not limited to posting errors, insurance overpayments, patient overpayments, and/or system issues - Prepare and submit refund requests as appropriate obtaining all pertinent back-up data including EOBs, insurance company correspondence, refund letter of explanation and explanation of reimbursement from practice management system - Correct all misapplied contractual adjustments - Prepare spreadsheets for payers regarding special projects involving erroneous refunds and payer retractions - Review payer refund request letters and take appropriate action to resolve and respond timely - Maintain WQ’s assigned to ensure accounts are worked in a timely manner - Identify trends and escalate to supervisor - Adhere to unique client specific assigned workflows & tasks - Collaborate effectively with co-source partners, and other functional teams supporting the business - Responsible for retrieving EOB’s to post payments & denials - Uses the MCX workflow system, client host system, payer websites and other tools available - Perform special projects and other duties as needed - Assist with special projects by utilizing excel spreadsheets, and the ability to communicate results - Meet and maintain daily productivity standards established in departmental policies - Adhere to the policies and procedures established for the client/team - Always maintain confidentiality - Maintain a professional attitude - Other duties as assigned by the management team - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Understand and comply with Information Security and HIPAA policies and procedures at all times - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications - High School diploma or equivalent required - 1-year experience in insurance collections, credit balance management and or payment posting - 1-3 years experience in Physician/Professional billing - Working knowledge of the insurance follow-up process with the understanding of the fundamental concepts in healthcare reimbursement methodologies - Understanding an EOB and what the remarks or denials mean - Basic knowledge of healthcare claims processing including ICD-10, CPT, and HCPC codes - Ability to work well individually and in a team environment - Proficiency with Microsoft Office - Strong communication skills/oral and written - Strong organizational skills - Strong interpersonal skills, ability to communicate well at all levels of the organization - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses - High level of integrity and dependability with a strong sense of urgency and results oriented - Excellent written and verbal communication skills required - Gracious and welcoming personality for customer service interaction Requirements - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes Working Conditions - While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear - The employee must be able to follow directions, collaborate with others, and handle stress - The noise level in the work environment is usually minimal Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

• Build relationships with superintendents, principals, and district leaders • Lead consultative conversations around teacher & leader evaluation systems • Manage a pipeline from first conversation through signed partnership • Deliver virtual and in-person presentations to education leaders • Collaborate with internal teams to refine offerings and messaging

• Proactively identify, prospect, and qualify new business opportunities to drive sales growth. • Represent Hypersonix’s products and services, leveraging in-depth knowledge and market insights to demonstrate how our solutions address customer needs. • Refine and optimize the company’s lead-generation strategies by identifying best practices. • Implement annual sales and client account plans to meet revenue and relationship goals, as guided by the VP of Sales. • Build and maintain strong, positive relationships with key customers to drive new and ongoing business opportunities. • Stay informed on market trends, competitor activities, and customer challenges, providing strategic recommendations based on industry insights. • Accurately manage customer records, sales forecasts, expense plans, budgets, and other relevant data. • Develop and review sales proposals, ROI analyses, professional service estimates, and invoices. • Collaborate closely with cross-functional teams, including Development and Finance, to ensure both customer and company objectives are met. • Effectively utilize a sales development platform to execute outreach through calls, emails, and social engagement.

• Proactively find new business through cold calling, emailing, social selling (LinkedIn), and networking. • Respond quickly to inbound inquiries and qualify leads for our senior sales team. • Conduct research to identify industry trends and evaluate customer needs. • Align Redial’s value proposition with potential clients' business needs. • Work closely with Marketing to execute targeted outreach campaigns. • Attend industry conferences and tradeshows to expand our network.