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Customer Support Specialist
Location
Spain
Posted
43 days ago
Salary
€18K - €25K / year
Seniority
Senior
Job Description
Customer Support Specialist
Air Apps
• Support global customers across multiple channels, including Zendesk, social media, and other communication platforms • Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice • Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions • Escalate bugs and product issues with clear documentation and actionable insights • Generate and manage reports on customer experience metrics and satisfaction levels • Monitor trends and recurring issues to inform product and customer experience improvements • Contribute to customer experience strategies and initiatives that elevate service quality • Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience • Create and maintain documentation, knowledge base articles, and internal processes • Manage multiple projects and priorities effectively in a dynamic environment
Job Requirements
- Approximately 3+ years of experience in customer support or a similar role
- Proficiency in English; additional languages are a plus
- Strong experience with Zendesk, social media platforms, and other customer communication tools
- Solid understanding of iOS applications and mobile ecosystems
- Ability to troubleshoot technical issues and identify root causes methodically
- Strong written communication skills with attention to detail
- Comfortable working with data, reporting, and customer experience metrics
- Self-motivated and able to manage time and priorities independently
- Ability to handle multiple projects simultaneously in a fast-paced environment
- Interest in customer experience trends and continuous improvement practices
- Experience with documentation and cross-team coordination is a plus
- Bachelor’s degree in a relevant field or equivalent practical experience
Benefits
- Apple hardware ecosystem for work.
- Annual Bonus
- Top-tier Health and Life Insurance for peace of mind.
- Transportation Budget to support your commute needs.
- Coverflex benefits package for meal allowances, well-being, and more.
- Air Conference - an opportunity to meet the team, collaborate, and grow together.
- Pension Fund to support your long-term financial planning.
- Urban Sports Club membership to keep you active.
- Meals 100% free at the hub.
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