Legal Support Specialist Senior Job Number: 259682 Category: Administrative Location: Edison, NJ Remote Type: Hybrid Remote Job Level: Experienced As a senior legal support specialist on the House Counsel team, you’ll provide administrative support to a group in the company's legal department. In this role, you'll generate and file standard form pleadings and correspondence, perform data entry, create document review requests, and manage contact cards. You’ll collect, coordinate, and handle legal documents. You’ll schedule events including depositions, client meetings, and other key appointments. You’ll also collects, organize, and manage advanced legal documents, including subpoenas and authorizations to obtain records and records requests from internal and external parties. Must-have qualification - High School diploma/GED equivalent or higher and a minimum of three years experience in an administrative role. Preferred skills - Computer skills, including Microsoft Office Suite. - Ability to work with and maintain highly confidential information. - Interpersonal and communication skills with the ability to interact effectively with others. - Strong organization skills and attention to detail, and the ability to multitask and work in a variety of system applications. - Ability to adhere to and adjust to changing deadlines and follow written procedures. Compensation - $29.31-$32.21/hour - Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance Hours - Monday- Friday with hours between 7:00AM-6:30PM ET Location - Hybrid remote, in office for occasional meetings or training. - Must be within a reasonable driving distance of the Edison, NJ office. Benefits - 401(k) with dollar-for-dollar company match up to 6% - Medical, dental & vision, including free preventative care - Wellness & mental health programs - Health care flexible spending accounts, health savings accounts, & life insurance - Paid time off, including volunteer time off - Paid & unpaid sick leave where applicable, as well as short & long-term disability - Parental & family leave; military leave & pay - Diverse, inclusive & welcoming culture with Employee Resource Groups - Career development & tuition assistance

Customer Care Health Representative Location: Los Angeles California US Job Description: - Remote: Yes (Local candidates only) - Pay Rate: $21.99/hr - Schedule: - Must be flexible between 7:00 AM – 7:00 PM (staggered shifts) - Weekends and overtime may be required - ? Work Location: Los Angeles, CA 90033 Role Overview Serves as the primary point of contact for patients accessing medical services. This role supports patient communication, appointment coordination, and registration while ensuring a high level of customer service and data accuracy. Key Responsibilities - Handle high-volume inbound/outbound calls and electronic communications - Schedule, confirm, and manage patient appointments - Register patients and verify insurance coverage - Communicate estimated financial responsibility when applicable - Route inquiries to appropriate medical personnel - Document interactions and maintain accurate patient records - Ensure data integrity and perform necessary reconciliations Required Qualifications - High School Diploma or equivalent - Minimum 2+ years of true hands-on experience in: - Call center environment (required – must be clearly demonstrated) - Customer service - Healthcare setting - Strong verbal and written communication skills - Proven multitasking and organizational abilities - Demonstrated interpersonal skills Preferred Qualifications - Experience supporting medical specialties such as: - Endocrinology, GI/Liver, Infectious Disease, Nephrology, Pulmonary, or Rheumatology - Vocational training or certifications in: - Appointment scheduling - Patient registration - Insurance verification - Medical assisting - Associate’s or Bachelor’s degree in healthcare, business, or related field What We’re Looking For - Quick learners who can adapt to a fast-paced, high-volume environment - Candidates are comfortable navigating a learning curve - Strong communicators with a patient-first mindset - Individuals who are reliable, flexible, and solution-oriented As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Trust the office staffing pioneer. Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it! About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Role Description The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer. Organizational Impact In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through: - Empathy - Order quality - First call resolution - Promoting satisfied customers leading to growth, retention, and advocacy Essential Duties and Responsibilities - Order Management: - Answer inbound calls - Process orders via multiple channels - Email customer confirmations - Follow-up and provide status information to customers - Process drop-ships - Prioritize and perform daily follow-ups to ensure timely resolution - Review orders for accuracy and make changes to existing orders - Provide pricing when requested - Route special orders using the appropriate process - Ensure that order drops to fulfillment without delay - Customer Communication: - Collaborate with other internal departments on behalf of the customer - Explain basic products and services - Customer Resolution: - Research and resolve billing and pricing inquiries - Evaluate customer concerns and resolve to customer satisfaction - Resolve any order issues that impede same day shipping - Determine and authorize credits/rebills and product returns - Administration: - Filing as necessary - Perform other duties as assigned by management Qualifications - One to two years of customer service experience - Strong computer skills; basic understanding of MS Outlook, Word, and Excel - Experience in an environment where calls were monitored and scored, with metrics applied to individual and team performance - Able to successfully work in a changing environment - Strong interpersonal skills; able to develop and maintain cooperative working relationships with customers and co-workers - Ability to accurately assess a situation, identify, and resolve customer problems - Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image - Able to diffuse an upset customer and/or an intense situation - Must possess self-motivation and the initiative to exceed customer expectations - Superior communication skills, both written and verbal; able to present information and solutions in a professional and courteous manner - Excellent attention to detail and accuracy - Able to organize and prioritize tasks to handle call load and still finish other duties - Experience working within a distribution company preferred - Emergency Medical or Hospital related experience a plus Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: - Work is performed in a temperature controlled office or home-office environment - While performing the duties of this job, the employee is required to sit or stand 80% of the time - Employee may use computer, phone, copier, and other office equipment in the course of a day - While performing the duties of this job, the employee is required to walk 20% of the time, stand 10% of the time, and sit 70% of the time - While performing the duties of this job, the employee is occasionally required to use hands to finger, handle or feel objects, touch and use tools, reach with hands and arms, climb stairs, bend, stoop, twist, lift, reach, push, pull, grasp, balance, kneel, crouch, crawl, talk, hear, and walk during the course of employment - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and an ability to adjust focus - Employee may be required to travel for business purposes Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan

• Customer Assistance: Deliver courteous, timely, and solution-oriented support to customers across multiple channels—including phone, email, chat, and social media. Approach each interaction with empathy and a focus on resolving issues in a way that builds trust and drives satisfaction. • Product Expertise: Develop deep product knowledge to confidently guide customers through troubleshooting and best practices. Leverage this expertise to not only answer questions but also proactively identify solutions that help customers succeed with our platform. • Issue Resolution: Act as a problem solver by accurately diagnosing customer issues and delivering clear, effective resolutions in a timely manner. When necessary, collaborate with senior support team members to ensure the customer’s concern is fully addressed, always keeping their satisfaction as the top priority. • Customer Advocacy: Serve as the voice of the customer by bringing their needs, pain points, and suggestions to internal teams. Advocate for changes that enhance satisfaction and ensure our products evolve in a way that reflects what matters most to our users. • Documentation: Maintain thorough and accurate records of customer interactions, including problems, solutions, and follow-up actions, to ensure continuity of care and track issue resolution progress. Your detailed documentation supports efficient problem solving and a seamless customer experience. • Product Feedback: Listen closely to customer experiences and frustrations to identify recurring issues and improvement opportunities. Share this feedback with product teams to help shape meaningful updates that better serve customer needs and reduce friction. • Training and Resources: Assist in the creation and enhancement of support documentation, FAQs, and knowledge base articles with the customer in mind—making it easy for users to find answers, troubleshoot independently, and feel confident using our tools. • Quality Assurance: Contribute to product excellence by participating in testing and quality reviews as needed, using a customer-first mindset to identify bugs, confusing workflows, or missing functionality that may impact the user experience.