Job Closed

This listing is no longer active.

Applause logo
Applause

With Applause, your employees will act like owners and help you win more lifelong customers.

Implementation Specialist

Location

United States

Posted

114 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Implementation Specialist

Applause

• Manage 40 active implementations at any given time. • Lead and collaborate on all customer implementations as part of a team-based approach, ensuring a seamless handoff from Sales and a smooth transition to Customer Success. • Help clients get set up on our software quickly, providing consultative guidance and best practices to ensure they achieve value fast. • Track and report on key implementation KPIs while proactively identifying and mitigating risks to keep projects on track. • Deliver regular status updates and progress reports to both clients and internal stakeholders, ensuring alignment, transparency, and timely communication. • Collaborate with Product and Engineering teams to surface feedback, influence the product roadmap, and enhance the customer experience while continuously refining scalable implementation processes.

Job Requirements

  • 0-2 years of prior Program Management and/or Onboarding B2B Customers
  • Client Success experience within SaaS is a plus, but not required
  • Extremely organized
  • History of following through on commitments
  • Strong work ethic
  • Very effective in a remote-work environment

Benefits

  • 100% remote w/ no office mandate
  • Unlimited PTO
  • 22 official company holidays
  • Health care
  • Life insurance
  • Stock options
  • Amazing colleagues
  • Energetic culture that is positive and celebrates together
  • Inspiring mission & software product
  • Ability to grow your career by being early in a fast-growing tech startup

Related Job Pages

More Implementation Specialist Jobs

Thermo Fisher Scientific logo

Amendment Implementation Specialist

Thermo Fisher Scientific

Thermo Fisher Scientific is a global biotechnology product development company whose mission is to make the world healthier, cleaner, and safer. Thermo Fisher Scientific leads a gl

• Supports the amendment implementation strategy at country and site levels, within a region or globally • Supports understanding of amendment scope, classification and timelines • Supports requests of country resources in Clarity • Collaborates with project teams on amendment planning • Discusses financial coverage for an amendment with the Project Lead • Tracks amendment related actions and facilitates updates within applicable system(s) • Schedules and conducts progress check calls with project teams • Updates Principal Investigator Amendment Notification and Amendment Implementation Letters • Liaises with the Regulatory Affairs Leads and project teams to assess amendment’ submission requirements and country submission timelines • Prepares and distributes the Amendment Progress Report and other applicable study reports to project teams to act on compliance gaps as applicable, directly in systems, providing a deadline for feedback • Updates forecasting and actuals for amendment related units according to Clarity monthly deadlines • Informs project team members when amendment activities have been completed • Supports risk identification and contingency planning pertaining to amendments • Introduces roles and responsibilities to project team • Requests access to study related systems

Brazil
Job Closed
OtherRemoteTeam 51-200H1B No Sponsor

At Cumula 3 Group, customer service is our highest calling. Our objective is successful customers and to build a long-term relationship to continue to assist in their optimization. In addition to providing technology, we also consult with them on how to use NetSuite to its utmost best use. We work as a cohesive team of technology professionals focused on our customer’s success. Be a team member on one of the top selling 5 Star NetSuite Solution Provider Partners. Cultural fit is critical (Humble, Hungry, and People Smart) with a desire to work hard, be well paid, and grow in the company. Work in a highly collaborative team environment - Executives, Sales Representatives, Consultants, Developers, Accounting working together for mutual benefit of clients and company and individuals. Salary range: $135-160K (DOE), plus bonuses and full medical/dental/vision. Responsibilities: Work with customers to configure NetSuite software to support customer business requirements Qualifications include: 4 or more years of relevant professional experience to include NetSuite ERP Financials functional solution implementation and/or administration. Consulting role experience strongly preferred Project and/or team leadership experience.  NetSuite implementation “lead consultant” role experience strongly preferred. Experience with defining requirements for complex customizations and integrations. Ability to guide customer based on leading practices. Strong verbal and written communication as well as presentation skills. Degree in Accounting, Finance, Economic, Business Administration or related field a plus. Industry vertical solution domain experience a plus. NetSuite ERP Consultant and/or other NetSuite certifications a plus. CPA is also a huge plus! Ability to travel on a modest to moderate basis, as appropriate. Performance Bonus, Company - 100% Paid Dental and Vision for Employee/Family, Company Subsidized Medical for Employee/Family, 401K Matching, Open PTO, Ongoing Staff Development/Training, and Company Profit Sharing. We serve our Leads, Prospects, and Customers via the Golden Rule and we do the right thing for/by them. By virtue of having a consistent culture and practice of this for 9+ years (and individual reputations of key leadership going back 18+ years in the NetSuite ecosystem), we are growing rapidly and have assembled an incredible team here and at NetSuite that helps us find, advise, close, and serve more future, happy, NetSuite customers. Open to contract or direct-hire.

Colorado
$135K - $160K / year
OtherRemoteTeam 11-50H1B No Sponsor

TeccWeb, a member of the Alan Allman Associates Ecosystem, is one of North America's largest providers of Epicor ERP services, founded in 2014. TeccWeb is an Epicor Service Partner specializing in the implementation and optimization of Epicor ERP solutions for mid-market companies worldwide. Our team consists of certified Epicor consultants with expertise in information technology, database development, program customization, SSRS, Crystal Reports, business process re-engineering, and employee training. With our diverse skill set and collaborative approach, we help clients solve complex business challenges and maximize the value of their ERP systems. Our success is built on strong, long-term partnerships with our clients. We are seeking an experienced Epicor Kinetic Financial Implementation Specialist to lead the configuration, deployment, and optimization of our Epicor Kinetic (ERP) financial modules, with a critical focus on the Avalara tax integration (Epicor Tax Connect) . The ideal candidate will possess a deep understanding of corporate accounting principles, US/international tax compliance, and hands-on experience in implementing Avalara (e.g., AvaTax, Exemption Certificate Management) within an ERP system. This role is crucial for ensuring accurate financial reporting, robust internal controls, and seamless global tax compliance. Role and Responsabilities As a Senior Epicor ERP Implementation Consultant, you will play a key role in ensuring the success of our clients’ projects. Your responsibilities will include: Epicor Kinetic Implementation: Lead or actively participate in all phases of the Epicor Kinetic Financial Management implementation lifecycle, including requirements gathering, system design, configuration, testing, training, and post-go-live support. Fixed Assets (FA) and Multi-Company/Inter-company transactions. Financial Reporting (e.g., Financial Report Designer) and Consolidations. Process Optimization: Analyze current financial business processes, identify gaps, and design future-state processes leveraging Epicor Kinetic best practices and features. Training and Documentation: Develop comprehensive documentation and conduct training for end-users and key stakeholders in the Finance and Accounting departments. What We’re Looking For Technical & ERP Expertise Proven experience in implementing, configuring, and supporting Epicor Kinetic (or Epicor 9, 10+) Financial Management modules. Hands-on experience with the Avalara (AvaTax) integration/module within an ERP system, preferably Epicor is a plus Familiarity with other Epicor Financial tools like Financial Planning & Analysis (FP&A) is a plus. Strong understanding of ERP data structures and experience with data migration related to financial data. Accounting & Tax Knowledge Deep knowledge of Corporate Accounting and Finance principles (e.g., GAAP/IFRS). Expertise in transactional tax compliance, including Sales and Use Tax, VAT, and/or GST. In-depth understanding of tax nexus rules, taxability determination, and exemption certificate requirements. Ability to translate complex tax and accounting requirements into functional ERP system configurations. Other Skills Excellent analytical, problem-solving, and communication skills. Ability to work effectively with both technical IT teams and non-technical business users (Accountants, Controllers). Education and Experience Bachelor’s degree in Accounting or Finance CPA, CMA, or relevant Epicor/Avalara certification is highly desirable. What We Offer Fully remote position in Canada or USA (no relocation required). Competitive salary, based on experience. Comprehensive benefits package, including health, dental, disability, and life insurance. Opportunities for career growth and ongoing training. Join TeccWeb and be part of a team of experts working on exciting projects!

Kansas
Artisight logo

Senior Implementation Engineer

Artisight

Healthcare Through the Lens of Possibility

OtherRemoteTeam 51-200H1B No Sponsor

About Artisight, Inc. Artisight, Inc., is a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem. About the role We are seeking an experienced Senior Implementation Engineer to join our dynamic team. In this senior role, you will take a strategic lead in overseeing the implementation process throughout the entire project lifecycle. Your expertise will ensure a seamless and efficient implementation of Artisight's solutions into clients' environments, while also providing high-level guidance to junior engineers and collaborating with both internal and external teams. You will manage implementation projects, resolve complex technical challenges, and proactively identify opportunities to enhance client satisfaction. This is a client-facing implementation role, not a DevOps or SRE position. You will spend significant time working directly with clients on-site and remotely, leading technical implementations, conducting demonstrations, and providing hands-on support throughout the project lifecycle. What you'll do Lead the gathering, analysis, and specification of technical requirements with clients to ensure successful implementation. Who you are 7+ years of enterprise IT experience, with a proven track record of leading complex, client-facing, technical implementations. Advanced expertise in Linux, web applications, and cloud environments. Experience in Healthcare IT or working in highly regulated industries. Strong experience with Python scripting or similar automation tools. Expertise in Ansible for configuration management and automation. Solid understanding with Kubernetes for container orchestration and management Proven leadership experience in managing implementation workflows and technical solutions, particularly in an enterprise setting. Exceptional verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences. Excellent customer management and relationship-building skills, with a focus on long-term client success. Strong ability to handle multiple tasks and priorities in a fast-paced, dynamic environment. Self-driven with the ability to work independently and lead cross-functional teams in a collaborative, results-oriented manner. Extensive knowledge of server, network, and storage systems, both on-premises and in public cloud environments. Hands-on experience in managing go-live support and post-implementation client assistance. Experience managing and mitigating risks, with a strong focus on effective problem-solving and issue resolution. Ability to manage and prioritize competing demands from internal and external stakeholders. Nice to haves Public Cloud infrastructure experience (AWS, Azure, GCP). Experience collaborating with DevOps and engineering teams to refine processes and tools for scalable implementations. Artisight is committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and identities are welcomed and valued. We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications. We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team. Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist. We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds. We believe that a diverse workforce enriches our organization by bringing a variety of perspectives, ideas, and experiences to the table. We are committed to promoting a culture of inclusion and respect, and we actively seek to create an environment where everyone can thrive and contribute to our success. We invite all qualified individuals to consider joining our team and contributing to our mission and vision. Your unique talents and perspectives are valued assets that can help us achieve our goals. The salary range provided represents the minimum to maximum base pay for this position. Final compensation will be determined based on several factors including but not limited to: demonstrated skills and competencies, relevant professional experience, education and certifications, internal pay equity, geographic location (if applicable), and alignment with market data. Total compensation may also include bonuses, equity, and comprehensive benefits.

United States
$90K - $120K / year
Job Closed