• Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform • Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices • Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations • Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams • Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain • Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials

• Lead end-to-end onboarding and implementation for CreatorIQ customers, owning the process from assignment through successful handoff and delivering a white-glove customer experience. • Configure the customer’s CreatorIQ platform based on their package. • Serve as a trusted platform expert, delivering tailored trainings (based on their workflows, use cases, and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ. • Partner cross-functionally with Sales and Customer Success to align on customer goals, manage expectations, and ensure a seamless implementation and long-term success. • Apply CreatorIQ implementation methodology, best practices, and independent judgment to solve complex challenges, support continuous improvement, and contribute to platform and process enhancements with Product.

• Lead the implementation process for PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience • Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively • Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give an accurate and confident response • Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of PetDesk's client communication software • Identify and resolve technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including product support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction. • Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders. • Manage an onboarding pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day.

• Reporting to the Delivery Practice Manager, the Senior Implementation Consultant is a strategic functional lead who drives project outcomes from discovery through delivery on enterprise-scale Clariti implementations. • You will own the big-picture view of multi-departmental, multi-phase implementation programs, acting as the primary Clariti solution design authority for your customers while guiding both Clariti and System Integrator (SI) partner teams toward successful outcomes. • You anticipate risks, steer conversations with confidence, and champion AI-driven approaches to accelerate time-to-value for customers and efficiency across the professional services practice. • Lead and facilitate discovery workshops and requirements confirmation sessions with customer stakeholders at all levels, negotiating scope and confidently steering discussions toward optimal outcomes within Clariti best practices and project scope. • Maintain an expert-level understanding of the Statement of Work and project plan to control scope, manage change requests, and protect project margins.