• Parteciperai alle riunioni con i clienti e i rivenditori per raccogliere informazioni, pianificare le attività e segnalare gli aggiornamenti • Configurerai le applicazioni Imagicle nel Cloud o nel Data Center del cliente a seconda della loro scelta, seguendo le migliori pratiche di implementazione • Fornirai training ai clienti sulle nostre applicazioni e il loro funzionamento, documentando le diverse fasi delle attività in un’ottica di trasparenza • Aiuterai a risolvere le problematiche incontrate dai nostri clienti non appena raggiunta l’autonomia della gestione dei processi, senza che sia necessario l'intervento di un team leader • Collaborerai con il nostro team di Solution Specialist per comprendere i requisiti richiesti dai singoli clienti e con il team di R&D per eventuali configurazioni personalizzate da fornire • Collaborerai con il team di Supporto tecnico per fornire informazioni sul sistema installato e consentire un passaggio di consegne fluido e senza problemi • Collaborerai con il team Sales e Customer Success per rispondere al meglio alle esigenze del cliente e fidelizzare il cliente nel corso del tempo

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide input into solution design, and optimization for network solutions. • Provide routing design and implementation for contact center technology. • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide input into solution design, and optimization for network solutions. • Provide routing design and implementation for contact center technology • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

• Development of control functions for wind turbines aiming to optimize mechanical loads and energy yield • Identification and project management of promising control system development initiatives • Integration of control algorithms into the turbine control system including programming tasks • Close collaboration with various engineering departments and relevant certification bodies • Evaluation of the turbine control performance across the fleet • Development of internal software tools