Product Support Specialist, Intermediate - English and Japanese fluency required   Apply remote type Remote locations AUS - Sydney Remote APAC, Australia time type Full time job requisition id R36090 Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.   Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.   Get started now, we look forward to meeting you.   Job Description:   A great opening for Client Services Specialists! Please note that although this role can be remote we are prioritising candidates based in the Sydney locale.   We’re a global, industry leading fintech with a cool, respected brand and we need people like you who like to tackle challenges and work with other smart people. You’ll be dealing with some of the brightest of the bright. Helping them with the best of the best technology. Daily you’ll be talking to corporate executives, investment bankers, private equity practitioners and legal professionals.   This is a great opportunity to really flex your interpersonal-skill muscles as you lead people through using the most comprehensive technology in the M&A space. You’ll be solving problems too so, it’s a very rewarding job.   Obviously, you’ll get all the training you need, from some of the best subject matter experts on earth. As we’re a global company, they could be reaching out to you from anywhere, and that’s where this career move could take you – anywhere!   If this sounds like the sort of job you’re looking for, get in touch now. We can’t wait to meet you.   Some more about the job If you’re still reading, you probably have a good idea what this role entails but, just to be sure, here are a few details on what you’ll be doing.   We’ll be relying on you to: - Introduce newcomers to our platform and help them set it up for optimum performance. This is great for building relationships and establishing priceless trust. - Take care of our most valuable assets, our customers. Assisting them in solving both simple and complex issues. - Help clients within our applications to navigate their way to success as quickly as possible. - You’ll be training them too, and their teams. Again, great opportunities to show your capabilities and interpersonal expertise. Making them feel comfortable and cared for while learning how to use the world’s best M&A technology. - You’ll also be showing them some of the amazing capabilities others only dream of. The things that get their job done more efficiently and make their lives just that little bit easier. - Obviously, there’ll be some admin type stuff. These things include logging requests and interactions in the Salesforce Service Cloud. You’re probably aware of that, if not we’ll show you how. - Along the way, you’re going to amass a great deal of useful and extremely valuable industry and sector specific knowledge and expertise. This will give you powerful insights you can share with our Product and Marketing teams to help us improve our customer experience.   A bit about you - You’ve probably spent a lot of time investing in your intellectual value, usually our people in these roles have a degree of some sort but not everyone. - Since you’ve probably been doing this sort of work for the last 3 or 4 years, this is a great job to move on and up. There’s huge growth and development potential. And, we pride ourselves in making the most of what you’ve got. - Getting things done and caring for customers comes naturally to you. You don’t want or need micro-management to deal with issues, your initiative and trouble shooting skills take care of most things. - From an organizational and attention to detail perspective, you know how important those things are and how much they’re valued in this critical role. - Finally, we’re global. So, if you are too, the world is literally at your fingertips. If you have languages, that will help you decide how far you want to take your career. We love diversity and languages are great. For this role, fluency in writing and speaking English & Japanese is required, and any additional language is a plus!

This role is for one of the Weekday's clients Salary range: Rs 1500000 - Rs 2500000 (ie INR 15 - 25 LPA) Min Experience: 4 years Location: Remote (India) JobType: full-time

This is a permanent work from home position, unless already working onsite in Massachusetts. Work Schedule: Monday - Friday; Mix of mornings, mid, and closings & Saturday rotation Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Concierge Service Team at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference: - Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers. - Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information. - Be a team player – Communicate with colleagues in different departments to handle orders in a timely manner. What you’ll do: - Assist in finding emergency same-day medications - Setting up couriers from Freedom and local pharmacies - Set up reships along with same-day medication needs - Inform patients of any carrier delays What you need to do the job: - An empathetic and fun-loving personality with a few good jokes on the ready - Minimum of 1 year of experience in a customer service position - High School Diploma or GED required - Excellent customer service, organization and time management skills - Strong attention to detail, accuracy, and quality. - Excellent communication skills; written and verbal. - PC skills including knowledge of Microsoft Office Suite and Internet - Willingness to work a flexible schedule. Why join us? - Health coverage effective day 1 (including medical, dental, vision) - Holiday, PTO and OT pay - 401K with company match - Tuition Assistance - Fun, friendly and unique culture – bring your whole self to work every day! If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About the Role You'll join our Customer Support team as a fully-fledged support specialist, assisting both our Japanese-speaking users while also supporting our global customer base. Your strong customer support knowledge and excellent communication skills will help Ahrefs users worldwide get the most out of our tools, turning confusion into clarity for complex SEO and product queries. Responsibilities - Handle inbound customer inquiries via live chat and email in both Japanese and English, providing clear, concise, and helpful solutions. - Effectively explain Ahrefs features and complex SEO concepts to users of varying technical proficiency. - Troubleshoot user-reported issues, identify potential bugs or data discrepancies, and accurately escalate them to product or engineering teams when necessary, translating technical details as needed. - Contribute to updating and maintaining our Help Center documentation, including localised content for Japanese users. - Share customer feedback and insights from both Japanese and global users with product, marketing, and engineering teams to inform improvements and localisation efforts. - Proactively identify opportunities to improve the customer experience and contribute to internal knowledge sharing. Requirements Must have: - Native-level fluency in written and spoken Japanese and English - Proven experience using Ahrefs or a similar advanced SEO platform like Moz, Semrush, etc. day-to-day - Demonstrated ability to troubleshoot technical issues, differentiate between user error and system bugs, and accurately document/escalate problems - Strong written communication skills, capable of explaining complex technical topics clearly and concisely to diverse audiences in both Japanese and English - Experience providing customer support via live chat and email - The ability to work independently within a remote-first, async communication environment, managing your own time effectively - Role will include occassional weekend coverage (one Saturday or Sunday fortnightly) Nice to have: - 2+ years in a customer-facing support or success role, ideally for a SaaS product. - Basic understanding of web technologies (HTML, CSS, JavaScript) good enough to quickly spot potential website issues. - Familiarity with tools like Intercom and Slack. - A good grasp of common SEO challenges and strategies within the Japanese market. What Success Looks Like In 6 months: - You're efficiently handling a full queue of customer inquiries in both Japanese and English, consistently maintaining high customer satisfaction ratings (e.g., above 90% CSAT). - You've effectively contributed to our internal knowledge base, either by documenting common solutions oridentifying gaps in existing support materials. - You're confidently troubleshooting a wide range of issues and accurately escalating specific problems to the right internal teams without constant supervision. - You've become a reliable and valued member of the Customer Success team, participating actively in internal discussions and knowledge sharing. In 1 year: - You're a recognised product expert, capable of handling virtually any customer query independently and efficiently. - Your insights from both Japanese and global customers have directly contributed to actionable feedback for product improvements or process optimisations. - You've taken initiative to improve a specific support process or piece of documentation, demonstrating ownership and a drive to make things better. - You consistently maintain excellent communication habits, clear ticket resolution, and strong performance metrics across satisfaction, efficiency, and quality. Why Ahrefs? We're a lean, multinational startup building an all-in-one SEO toolset that helps people grow their search traffic. We're profitable, proudly bootstrapped, and believe in making decisions, not waiting for permission. If you can make a decision and you don't think it's going to get you fired, just do it. We value simple solutions, technical excellence, and iteration: first make it run, then right, then better. You'll have autonomy to get things done, a direct impact on our product and users, and the chance to work with a global team that prioritises async communication and results over process. Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!