Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well. As a Sr Benefit Guidance and Outreach Navigator, you will be essential in growing G.E.H.A membership by educating our prospective members about G.E.H.A health plan offerings and guiding them through health plan selection. This role requires the ability to educate and engage prospects and members virtually, by phone, and in person, as well as flexibility to travel for events, orientations, and conferences. This position is also responsible for conducting outreach to consumers, members, and prospective members about available benefits, ensuring they understand their coverage and how to navigate their policies. SKILLS Duties and Responsibilities - Drives membership growth by providing consultation and navigation on G.E.H.A medical and dental plans to newly hired or newly eligible postal and federal employees and retirees. - Educates and supports prospects and members virtually, in person, and via phone, using channels such as video conferencing, phone, chat, email, and onsite engagement. - Conducts virtual and in-person presentations, new employee orientations, conferences, and outreach events throughout the year to groups of federal employees on G.E.H.A medical and dental plans, including new hire and retiree (Medicare-related) benefits. - Demonstrates flexibility to travel to attend or host in-person events, including community events, workshops, agency meetings, and conferences as needed to support outreach and enrollment efforts. - Fields inbound calls from ABOs regarding requests for materials and/or event support. - Executes outbound calling to pursue and engage qualified leads, prospective members, and ABOs, including Open Season support. - Provides proactive outreach and education to members and prospects regarding available benefits, ensuring understanding of coverage and navigation of policies. - Ability to create and present presentations to various size audiences. - Captures and documents all consultation and outreach activities in required systems in compliance with training standards, quality metrics, and conflict of interest policies. - Upholds G.E.H.A core values and participates in other membership growth, retention, and outreach-related duties as assigned. Knowledge, Skills, and Abilities - Associate’s degree in healthcare, business, nonprofit, or related fields; additional years of experience may be considered in lieu of a degree. - Minimum of 4 years of relevant experience (e.g., customer service, education, public speaking, outreach, healthcare, social work). - Minimum of 4 years of experience in health insurance or a similar role within a healthcare setting. - Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint. - Outstanding verbal and written communication skills, including the ability to effectively educate individuals and groups across virtual, phone, and in-person settings. - Ability to work remotely and independently while collaborating effectively with a distributed team. - Willingness and flexibility to travel as needed to support events, presentations, and outreach initiatives. - Strong organizational skills, adaptability to change, dependability, and effective time management. Additional Preferences - Bilingual in Spanish preferred. - Flexibility to work evenings, weekends, and travel as needed, especially during Open Enrollment (November 1 – December 15). Work-at-home requirements - Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. - A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. - Latency (ping) response time lower than 80 ms - Hotspots, satellite and wireless internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information How we value you - Competitive pay/salary ranges - Incentive plan - Health/Vision/Dental benefits effective day one - 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution - Robust employee well-being program - Paid Time Off - Personal Community Enrichment Time - Company-provided Basic Life and AD&D - Company-provided Short-Term & Long-Term Disability - Tuition Assistance Program While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine. Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. The hiring range for this position is $63,429 - $80,241 USD. At G.E.H.A, the current maximum salary for this role is $89,411 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization. G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.

• End-to-end responsibility for the functional development of our ERP system Odoo with a focus on finance processes and related end-to-end chains — including Order-to-Cash, Purchase-to-Pay and other relevant accounting processes • Promote cross-functional collaboration with Finance, IT and other stakeholders to align on objectives, scope and priorities • Own the backlog: translate business requirements into actionable work packages, define acceptance criteria and ensure clear documentation • Prioritize features, tasks and bugs and continuously improve the issue board with a clear structure • Drive roadmap initiatives from concept through implementation • Monitor scope, schedule and budget and ensure transparent communication on status, risks and decisions

Academic Advisor Rasmussen University Online/Remote The Academic Advisor will provide students with general guidance and direction in an effort to promote student persistence, improve retention outcomes and support enrollment growth. This role will build strong relationships with students that foster open communication to effectively advise students in an effort to ensure the students successfully meet their University educational goals. The Academic Advisor will build and nurture collaborative, interdepartmental relationships within the University including admissions, faculty, career services, and central services to meet student’s collective needs. In addition, the Academic Advisor will always act ethically by demonstrating a commitment to Rasmussen University’s mission, vision, and culture-based competencies. The Academic Advisor will support an environment of understanding, acceptance, and appreciation for diversity. Responsibilities: - Serves as the student’s primary point of contact to seek resolution to student needs by providing relevant educational advice, directing students to the appropriate self-serve resource and/or acting as liaison between the student and the requested student service area ensuring resolution is obtained in a timely manner. - Creates and maintains quarterly student schedules and advises students on course schedule sequence to ensure that the student successfully meets their University educational goals. - Completes quarterly student academic progress (SAP) audits, including but not limited to GPA and CCR calculations and projections. Actively manages their schedule, outreach and overall student success. - Recognizing the rigors of student life and students’ personal obstacles to educational success, strives to instill confidence by providing encouragement and support through the course of advising. - Utilizes student information system (SIS) to identify, document and track student progress and advising activities. - Serves as the student’s primary point of contact for financial aid questions, including FAFSA/FAConnect, ledger card entries, payment plans, and excess funds. - Communicates the impact of the student’s credit load on tuition and the financial aid award. - Performs regular proactive student outreach to drive student outcomes throughout the student’s life cycle; collaborates interdepartmentally and conducts audits of student success data trends to support this effort. - Assists with the development of strategies which address student retention data. - Keeps abreast of and maintains strict adherence to all institutional, governmental and accreditation policies, regulations, codes of conduct. - Makes the best use of time/resources and prioritizes activities; stays focused in spite of distractions. - Possesses a high level of integrity in all interactions with students and employees by showing a regard for both the stated expectation of the policy as well as its intent. - Cultivates and maintains a positive team environment including on campus and across the organization. - Actively contributes to the learning environment and collegial experience for students and employees; provides constructive and appropriate input and ideas to assist the University in decision-making and process improvement. - In support of the collaborative team environment, shares equal responsibility of providing assistance with campus and community activities both on campus and off-site such as, covering campus welcome area, supporting student orientations, career fairs, graduation ceremonies, etc. - Maintaining an accurate fundamental knowledge of all programs available, Institutional and programmatic accreditation, affiliation, general learning outcomes, typical career opportunities, and industry outlook. Requirements: - 1 year experience in Advising, Counseling, Customer Service or related field. - Proficient in Microsoft Office Suite; student information system experience preferred. - Ability to work independently and collaboratively as a member of a team and with other departments both in-person and virtually. - Strong multi-tasking, organizational, planning and coordination skills. - Proven customer service in a professional environment. - Must be self-motivated, flexible, patient and solutions oriented. - Strong interpersonal skills to interact with students, management and peers. - Must have strong command of the English language, in both oral and written form. - Professional appearance and telephone/virtual manner are essential. - Ability to work evenings and weekends. Education: - Bachelor's degree required About Us: Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (www.hlcommission.org), is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student’s first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more information about Rasmussen University, please visit www.rasmussen.edu. It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Role Description The Virtual Navigator will play a crucial role in implementing virtual interventions under the GFATM-supported project, guided by the National AIDS Control Organisation (NACO). This role involves providing information, counselling, and navigation support through various social media and dating apps to individuals at risk of HIV and STIs. This position is flexible and inclusive, open to full-time, part-time, and remote working arrangements. We strongly encourage women looking to restart their careers, as well as professionals seeking flexible work opportunities, to apply. The Virtual Navigator should be creative, skilled in creating posts, short reels, and engaging messaging, and adhere to NACO and SACS guidelines. Flexibility and multilingual capabilities are essential, as the role may require outreach and client engagement beyond standard office hours, based on client availability. Key Responsibilities - Outreach and Engagement: - Utilize various tools for social media outreach, including WhatsApp groups, to reach individuals at risk of HIV & STI who are currently not covered by NACO programs. - Set and achieve monthly targets for outreach and convert engaged individuals to undergo risk assessment, access HIV & STI counselling, testing/screening, and treatment services. - Information and Counselling: - Provide information on sexual health, HIV and STIs risk behaviours, prevention practices, benefits of treatment for HIV-positive individuals, partner testing, and mental health. - Confidentiality and Respect: - Maintain strict client confidentiality and ensure respectful, non-judgmental communication across all digital platforms. - Follow-Up and Referrals: - Prepare and use a due list of clients needing follow-up and referrals, coordinating with counsellors to complete these tasks. - Content Documentation: - Document key message areas based on client interactions, ensuring messages are vetted by the counsellor and manager according to SOPs for content creation. - Issue Logging: - Record and maintain a log of any issues or adverse events encountered during client interactions to help prepare training content. - Client Journey Management: - Take overall responsibility for the client's journey through various services, including HIV screening, confirmatory testing, follow-up, and linkages to ART and SSK services as necessary. - Documentation: - Maintain all necessary documentation related to services provided to clients as required by the project. - Additional Duties: - Undertake any other tasks assigned by the supervisor within the project's scope. Qualifications - Proven experience in digital outreach, social media engagement, or online client interaction. - Creativity in developing engaging content such as posts, reels, and messages. - Strong understanding of sexual health, HIV, and STIs (preferred). - Excellent written and verbal communication skills. - Ability to maintain confidentiality and demonstrate empathy in client interactions. - Flexibility to work in remote or hybrid settings, including non-standard hours if required. - Open to candidates returning to the workforce after a career break. - Multilingual capabilities are preferred. Requirements - Experience leading digital interventions/service delivery and data management through online platforms. - Experience in digital intervention management, including scoping, planning, managing, and assessing impact/outcomes, with an understanding of IT and HIV/AIDS. - Adequate technical understanding of backend operations of online platforms for service delivery in Public Health/HIV&AIDS. Skills - Analytical skills for preliminary data crunching and course corrections, preferably with knowledge of Google Analytics and data from social media and dating apps. - Excellent written and oral communication, liaison, and negotiation skills. - Self-motivated, with the ability to lead project activities independently with minimal supervision. Benefits - YRG is an equal-opportunity organisation. - Commitment to supporting inclusion and diversity as part of our values. - Celebration of employee’s differences in abilities, sexual orientation, ethnicity, faith, and gender. - A team with different strengths, experiences, and backgrounds, sharing a passion for improving people's lives.