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Laurel

AI timekeeping software for legal and professional services

Implementation Engineer, S/4HANA

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

48 days ago

Salary

$155K - $175K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishSQLSwitching

Job Description

Implementation Engineer, S/4HANA

Laurel

• Build new and/or customize existing Boomi processes for client system integration with Laurel • Work with client to test deployed Boomi processes including validating data integrity for each integration • Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements • Provide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers) • Document processes and lessons learned for continuous improvement • Monitor integration health across all client environments, responding quickly to alerts for client centric systems • Investigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical <1 hour response) • Manage Boomi Atom monitoring, responding to unexpected shutdowns and flow exceptions • Troubleshoot data flow issues from Laurel through to client PMS systems, identifying breakpoints and implementing fixes • Perform root cause analysis on recurring issues and implement preventative measures • Serve as Level 2 technical escalation for sync issues • Support Principal Partner Engineers with complex troubleshooting across multiple client environments • Diagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools) • Document issue patterns and create knowledge base articles for common scenarios • Build relationships with key client technical contacts for faster issue resolution

Job Requirements

  • 3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role
  • Strong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break
  • API and database experience: Comfortable working with REST APIs, SQL queries, and database concepts
  • Integration platforms: Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)
  • System monitoring: Familiarity with alerting systems, log analysis, and proactive monitoring
  • Client-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents
  • Pressure management: Calm and methodical when responding to time-sensitive issues affecting client billing operations
  • Problem-solving mindset: You dig into complex issues until you find the root cause, not just surface symptoms.

Benefits

  • Offers Equity
  • Health and wellness programs
  • Paid time off
  • 401K

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