Launch Your Career with Cook Systems Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: The Salesforce Health Cloud Architect will oversee the design and blueprint of the Salesforce Health Cloud platform, translating business requirements into technical solutions. The role involves collaborating with development teams, administrators, and vendor partners to provide technical direction and leadership. The architect also aligns technical solutions with stakeholder priorities and enterprise architectural plans, while staying updated on emerging technologies and solution standards. Responsibilities: - Serve as a bridge between strategy and Salesforce Health Cloud solution execution. - Interface with business representatives and vendors to understand business needs. - Develop complex technology solutions by mapping business to technical requirements. - Coordinate planning, organization, and direction of Salesforce modifications. - Investigate and recommend tools and applications to support business needs. - Oversee UI and workflow design based on business requirements. - Analyze and design solutions for multiple system interfaces and data integration. - Suggest and implement programs and initiatives for Salesforce Health Cloud. - Provide input on team activity prioritization and resource management. - Ensure compliance with architectural design standards and security protocols. - Render technical support on project implementation and provide mentoring. - Explain technical strategies to stakeholders and non-technical professionals. - Identify and mitigate business risks associated with solution architecture. - Develop project schedules and resource plans with Project Managers and Business Analysts. - Participate in Agile Project Management and Scrum activities. - Perform other duties as assigned and ensure regular attendance. Required Skills: - Bachelor's Degree in Business Administration, Computer Science, or related field, or equivalent experience. - U.S. Citizenship and ability to pass a Department of Defense (DoD) background investigation. - 7+ years of general application development and support experience. - 5 years of hands-on experience with Salesforce Health Cloud. - 5 years of experience with Salesforce DevOps toolset and CI/CD practices. - 2 years of experience leading technical project teams. - Experience with JavaScript, Flows, Apex, LWC, Visualforce, SOAP, REST. - Experience working in an agile environment using Jira or similar solutions. - Experience defining and implementing technical solutions for customer objectives. - Experience applying multiple solutions to business problems. - Strong written and verbal communication skills. Preferred Skills: - Advanced Technical degree. - 10+ years of relevant IT experience in software development or application implementation/support. - Salesforce Certified Application Architect. - Experience with Omnistudio. - Experience in Salesforce Lightning Web Components. - Technical experience in a government contract systems environment. #Ll-Remote Why Work with Us At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one. - Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you. - Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters. - Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way. - Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard. - Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation. At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems. #IND1

• Partner with regional sales team to execute comprehensive cybersecurity solutions that support business needs and objectives in complex environments for our clients • Create technical roadmaps, project plans, requirements, designs, and implementation plans in various security architecture and engineering solutions • Participate in business requirement gathering sessions, gathering user data requirements, understanding the user requirements, and assisting in the reconciliation of technical and business requirements as they relate to security • Support prospects through RFP/RFI lifecycles, including assisting with defining requirements and facilitating responses. • Support prospects through POC lifecycles, including defining Test Plans and Success Criteria • Own successful implementation of sold solutions by ensuring smooth transition of designed solutions to the delivery team and remain engaged with the client while becoming a “thought leader” for the next opportunity • Ensure that a quality solution is delivered in a timely manner, within budget, and to our client's satisfaction • Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users • Establish strong and lasting relationships with key stakeholders and decision makers in client organizations • Collaborate with Sales and Account Management team to develop sales playbooks outlining strategies for driving high value into strategic accounts • Contribute to the development of internal best practices as well as new innovative consulting services offerings that we can take to market • Contribute to Trace3’s presence and brand in the Security community

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team The Information Architecture (IA) team focuses on the planning, design, and implementation of information architecture and metadata management to achieve strategic business goals at ServiceNow. Our work spans taxonomy design and governance, data modeling, IA for digital user experiences, and vocabulary standards. We collaborate closely with teams across the company — including Digital Technology, the organizations that own ServiceNow’s digital sites, Customer Support, and Marketing — to deliver taxonomy and IA solutions that help users find the right information through the right channels. Role We’re looking for a Senior Staff Information Architect who brings deep expertise in information architecture, taxonomy, and ontology design together with strategic thinking, a product mindset, and a consultative approach. This person will help define where and how IA and taxonomy solutions create value, then drive those solutions from concept through delivery. The role spans IA for digital user experiences, establishing a central taxonomy repository to unify standards across digital sites, automated content tagging, and applying AI to scale and enhance IA and taxonomy work. This is an individual contributor role. It’s a high-autonomy position for someone who thrives in ambiguity — someone who proactively shapes direction, treats IA and taxonomy as products with real users and adoption strategies, and builds cross-functional alignment naturally. If you naturally gravitate toward defining the framing and charting a path forward, this role was designed for you. What you get to do in this role: - Define and lead IA and taxonomy strategy for digital experiences – including site architecture, navigation, content structure, and findability improvements – in close collaboration with Content Strategy, Design, UX Research, and Content Governance functions. - Develop and evolve taxonomies, ontologies, and data models that support content classification, knowledge management, and cross-platform consistency. - Lead automated content tagging initiatives, defining the requirements, considerations, and quality standards in partnership with Digital Technology teams. - Establish and steward a central taxonomy repository that serves as a shared source of truth for digital site teams — reducing redundancy and driving consistency while supporting contributions from across the organization. - Identify integration opportunities for taxonomy and IA across the business, build stakeholder alignment around their value, and turn opportunities into scoped projects. - Apply AI and emerging technologies to IA and taxonomy work — from leveraging AI for content classification and metadata enrichment to designing taxonomies and information structures that support AI-driven experiences on digital platforms. - Help build the team’s AI prompt engineering capabilities in collaboration with engineering teams, identifying where AI can accelerate taxonomy development, content tagging, and IA analysis. - Operate as a strategic partner to leadership, proactively identifying where IA and taxonomy can deliver business value and defining the path to get there — including framing proposals, articulating value, and gaining consensus before moving to execution. - Build relationships across Digital Technology, Design, organizations that own digital sites, Support, and Marketing to understand needs, position IA as a strategic enabler, and drive adoption of IA standards and services. - Contribute to team growth by sharing expertise and bringing new perspectives to how the team approaches strategy, systems, and cross-functional engagement. Qualifications What you’ll need to be successful in this role: - 7+ years of experience in information architecture, taxonomy design, ontology development, knowledge management, semantic modeling, metadata management, or content strategy (with emphasis on structured content or content modeling), with progressive responsibility for strategic and cross-functional work. - Demonstrated experience leading IA or taxonomy initiatives end-to-end — from identifying the opportunity and defining requirements through stakeholder alignment and delivery. - Deep expertise in taxonomy and ontology design, metadata strategy and modeling, and content classification. - Experience designing IA for digital user experiences, including site architecture, navigation, and content findability. - Strong systems thinking — the ability to understand how content, data, platforms, and business processes interconnect and to design solutions that account for those dependencies. - A product-oriented mindset and consultative working style — you think about IA and taxonomy as products with users and adoption strategies, and you drive outcomes through influence rather than authority. - Track record of building consensus and influencing decisions across organizational boundaries. - Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse audiences and frame proposals that resonate with leadership. - Proven ability to operate independently and define your own path forward in ambiguous or evolving environments. Preferred qualifications: - Experience with AI applications in content or taxonomy work, such as AI-assisted classification, metadata enrichment, prompt engineering, or knowledge graph development. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Experience with automated content tagging or classification systems. - Experience with taxonomy management platforms such as PoolParty, Semaphore (SmartLogic), or similar semantic technology tools. - Familiarity with DITA and a baseline understanding of its structure and principles. - Background in product management, solution consulting, or business analysis — particularly scoping solutions, writing requirements, and managing stakeholder alignment. - Experience with structured content strategy, content modeling, or metadata schema design. - Hands-on experience with AI/ML tools, prompt engineering, or NLP techniques applied to content or taxonomy challenges. - Experience with enterprise content platforms, knowledge management systems, or search optimization. - Experience in a technology company or SaaS environment, ideally with exposure to IT service management or customer support ecosystems. - Master’s degree in information science, library science, UX design, or a related field; or a bachelor’s degree with equivalent additional experience. For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Lead multiple concurrent customer onboarding projects, managing API-based configurations and data mapping using SQL and JSON to ensure seamless connectivity. • Develop and refine standardized setup procedures for new and existing integrations as they transition into production to improve efficiency and reliability. • Coordinate closely with customer teams and internal partners across Customer Success, Support, Product, and Engineering to drive project health. • Track and manage project status using agile methodologies (Kanban/Jira) to ensure a high-quality and timely customer experience.