• Monitor and expedite fulfillment of sales orders to ensure timely delivery and high customer satisfaction • Maintain contact with 3PL partners to understand their operations and capacities • Serve as key point of contact for select 3PL sites for order management • Resolve inquiries related to order fulfillment and shipping • Provide monthly inbound reporting to 3PLs • Coordinate container transloads and repositioning with Supply Chain planning and logistics team • Support rework and circularity projects • Collaborate with internal teams to manage inventory levels and forecasts

Role Description Design the operating system of a healthcare AI company. Write the specs. Ship the product. As Founding Head of Operations, you will own how Recourse runs its claims workflow, and how that workflow gets encoded into product. You will: - Own end-to-end claim operations: ingestion, eligibility, evidence packaging, submission, settlement tracking - Turn real-world claim patterns into specs and drive them to production, often by steering agents yourself - Design the division of labor between AI agents, human operators, and customer teams - Build the operating cadence: OKRs, weekly rhythms, throughput metrics, quality standards - Stand up partner onboarding and customer success for provider and legal-partner relationships - Partner closely with the Head of Engineering to ship product, not just document requirements - Use AI tooling directly (Claude Code, Codex, Cursor, agentic frameworks) to move specs, data, and early features forward without waiting on engineering cycles - Build the playbook as we scale from dozens of claims to thousands This is not a classic COO role and it is not a classic head-of-ops role. It is the person who makes sure the product matches the work, and the work matches the product. You will write code-adjacent artifacts (specs, workflow diagrams, AI prompts) and you will ship. Qualifications - 5+ years of operations leadership, ideally spanning healthcare revenue cycle, claims operations, or a similarly regulated domain - A track record of designing and running workflows at scale, not just documenting them - Meaningful technical fluency: comfort with data, analytical tools, and getting hands on to move work without waiting on engineering - Deep familiarity with AI tooling (Claude, ChatGPT, Cursor, agentic frameworks). You have shipped things using them, not just demo'd them - Experience writing product specs, user stories, or equivalent artifacts that can be built against - A preference for small teams and early-stage chaos over mature org charts - Experience managing outside partners (law firms, vendors, offshore teams, customer ops) is a strong plus - Familiarity with the No Surprises Act, IDR, payer contracting, or out-of-network claims is a major plus - Experience designing systems where correctness, auditability, and financial impact are tightly coupled is highly valued. - Sound judgment, operational depth, and ownership mindset are required. Requirements - You are AI-pilled. You have opinions about which agentic frameworks matter, which ones are hype, and which tools you reach for first. - You have strong operational common sense. You can walk into a messy process, figure out what actually matters, and produce a clean system. - You have a bias to action. You don't default to no. Speed of iteration over polish of iteration. - You have technical fluency. You're comfortable working with data, querying systems directly, and getting hands on to move work forward rather than waiting for engineering cycles. - You understand healthcare, ideally revenue cycle. You know what an 835 is. - You are intellectually honest and curious. You seek out the things that might disconfirm your beliefs, not just confirm them. - You put the team first. You are reliable and fully invested. You know sustainable intensity beats burnout. Benefits - Base salary range: $150,000 to $200,000, with meaningful equity. - Specific offers are calibrated to experience, location, and scope of the role. - Standard health, dental, and vision benefits. - Expect our team to take real vacation time. Equal Opportunity Recourse is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe the best teams are built from people with different backgrounds and perspectives, and we're committed to creating an environment where everyone can do their best work.

Description and Requirements Essential Functions: Risk Management Operational reporting: Identifies and organize the data to produce meaningful views of operational performance. Develops detailed operational dashboards ensuring requirements meet operational objectives to develop recommendations where applicable. Extracting, compiling, and comparing data from various sources and reviewing data / creating metrics using various systems, applications, and Excel. Assist in designing, developing and implementing new and enhanced analytical/forecasting/reporting methods in Excel/PowerPoint. Produce ad-hoc reporting requests as business needs require. Provide key trend analysis and outlooks on metrics needed for reporting. Analyze data inputs, find trends and come up with solutions to ensure accuracy for reporting. Demonstrate ability to work independently and in a team environment. Project Management: Communicate appropriately with identified stakeholders within Risk Operations and business management. Good relationship management & communication to be able to discuss critical facts & figures with stakeholders and leadership. Relationship Management Maintains a positive working relationship with global stakeholders and sustains an ongoing relationship with key business contacts. Effectively maintains the appropriate level of communication with business management. Technical Skills Excellent knowledge of MS Office, Power BI (Excel & PowerPoint in Particular) Be able to create / modify formulas in Excel to meet the need of any report. Analytical and problem-solving skills. Process Specific Skills Be able to create / modify formulas in Excel to meet the need of any report. Confident in liaising with stakeholders Communicate findings of the report, develop resolutions with Risk Operations management. Maintain an ongoing relationship with key business contacts. Background in Audit and Control testing reporting will be an added advantage. Soft skills (Mandatory / Desired) Effective oral & written communication Effective presentation skills using tools & techniques. Strong MS Office experience including Excel, PowerBI & PowerPoint. Strong analytical skills and attention to detail. Good interpersonal skills, ability to collaborate across teams. Work Independently and Self Motivated. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

• Track and analyze daily performance across all mechanics • Maintain and update performance tracking systems and reports • Follow up with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes • Assist with scheduling and coverage planning • Own and maintain inventory tracking system for parts and accessories • Analyze stock levels and forecast demand • Plan and coordinate transfers of bikes, batteries, and parts between locations • Communicate daily with store teams to align on priorities and production targets • Onboard new mechanics on ERP basics and operational workflows • Act as a bridge between stores, logistics, procurement, legal, and leadership