At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description What is the purpose of this Role? Sales Manager will source new customers Which jobs(s) does this Role report to? Head of Sales Nordics, Head of Revenue Management Fitness & Probity This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. 1. Accountabilities for your role - what are you expected to do? - Develops profitable new business account relationships, identifies business opportunities based on knowledge of clients, markets, products and services. - Works with existing and build new relationships with technical, referral, gateway partners in the region to acquire new mid-market merchants. - You develop and sustain solid relationships with clients (existing & new) that bring in the most income for the company. - You address & manage clients blocking points. - You act as the main point of contact between key clients and internal teams. - As a sales professional from the payment industry, you will independently acquire mid-market merchants - You analyze the needs of your customers and create an end-to-end strategy from contract negotiation to final activation. 2. Competencies for your Role - how are you expected to behave? Drive for Results Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group. Collaboration: Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts. Agility & Innovation : Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Talent Development & Engagement: Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high caliber. Risk Management Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with company Policy. Ethics and Trust Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes. 3.Technical Competencies for your role – what are you expected to know - Experience and knowledge of market/payments industry - Knowledge of product marketing and organizational operations - Advantageous - Marketing and business development/sales skills - Essential - Knowledge of technology and payment gateway providers - Advantageous - Well-developed understanding of sales methodologies – Training will be provided - Knowledge of CRM/IT systems e.g. Salesforce, MS 365, Seismic, Co-Pilot – Advantageous - Good communication skills across a variety of mediums such as telephone, Teams, in person meetings – Essential - Microsoft Office 365 4. Qualifications Required to perform your Role? - Minimum 5 years sales experience in the card payments industry - Mandatory requirement fluency in written and spoken business English - Know How and network in the B2B - Payment sector - Completed university studies or evidence of similar qualifications - Very good rhetorical and analytical skills, as well as confident appearance, strong contacts, negotiation skills and will to succeed 5. Control Function Disclosure This role has been identified as Controlled Function (“CF 7”) under the CBI Regulations Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role). Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Senior Professional Services Manager (SPSM) is accountable for the overall success of services engagements within assigned segments and regions. This role involves collaborating with sales professionals, sales leadership, integrated tech, and end-user clients to understand their business objectives, leading service delivery teams, and ensuring that services are delivered on time, within scope, and to the highest quality standards. The SPSM plays a critical role in building long-term client relationships and driving revenue growth through upselling and cross-selling of services, collaborates closely with sales teams to drive full lifecycle services sales, contributes to forecasting, support revenue objectives, and engages with customers at executive levels. The role also involves managing key accounts, ensuring resource alignment with business goals, tracking profitability, and advising on strategic service proposals and customer trends. A significant aspect of this role is cultivating strong relationships with clients and vendor partners, educating stakeholders on service capabilities, and managing large strategic customer programs. The SPSM is also responsible for analyzing market changes to recommend innovative service offerings, implementing best practices, and driving process improvements to enhance service revenue and capability. What you will do: Client Relationship Management: - Establish and maintain strong relationships with key stakeholders within CDW and clients. - Understand client business objectives, challenges, and expectations to ensure alignment of services with their needs. - Understand and participate in activities related to account planning. - Execution and coordination of client business reviews. Engagement Leadership: - Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support. - Support in defining project scopes, set timelines, and ensuring that projects are executed efficiently and effectively. - Multi-practice services engagement and resource alignment. Team Mentorship and Development: - Mentor a team of sales professionals, pre-sales services consultants and project managers, fostering a culture of collaboration, accountability, and continuous improvement. - Conduct continuous improvement reviews and provide guidance to team members to enhance their skills in services sales and client satisfaction. Service Design and Development: - Collaborate with clients and pre-sales to design tailored service solutions that meet their specific needs and objectives. - Provide support and ensure that service offerings are documented, standardized, and aligned with industry best practices. - Work with delivery teams to optimize delivery mix for client success and profitability. Performance Monitoring and Reporting: - Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction. - Provide regular updates to internal stakeholders and clients on project status, performance metrics, and identified opportunities for improvement. - Ensure client delivery consistency through services engagements. - Conduct continuous improvement reviews and provide guidance to team members to enhance their skills in services sales and client satisfaction. - Monitor AOR services financials and foster continuous improvement metrics. Services Gross Profit Expansion: - Understands billable utilization targets and assists in driving CDW first delivery. - Ensure profitability through refinement of CDW badges and third-party partner delivery mix in pre-sales function. Risk Management: - Proactively identify potential risks associated with service delivery and develop mitigation strategies to address them. - Manage escalations and resolve issues that may impact project success or client satisfaction. - Upsell and Cross-Sell Opportunities: - Identify opportunities for upselling and cross-selling additional services within existing accounts. - Collaborate with sales teams to propose solutions that enhance client value and drive revenue growth. What we expect from you: - Bachelor’s degree or equivalent experience and, 7 years of consultative professional services sales, and delivery, with a proven track record of managing large-scale projects and client engagements. Or 11 years of consultative professional services sales and delivery experience - Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains, - Demonstrated experience leading advanced and complex technology projects in support of business initiatives.  - Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions.  - Ability to engage in difficult conversations with pre-sales, project teams and clients on issues, risks and escalations, up to and including executive conversations.   - Develop longer-range project plans and schedules to complete complex projects or new solution/product development.  - Previous experience in a leadership role, managing cross-functional teams and driving performance is preferred. - PMP and Sales Accreditations preferred. - Consulting experience with Fortune 500 clients preferred. - Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization and with clients. - Ability to manage multiple priorities and deliver results in a fast-paced environment. - Strategic thinking and problem-solving abilities, with a focus on driving client success and business growth. - Ability to exert influence through peer leadership. - Willingness to travel up to 25% or as needed. Pay range: $ 151,350 - $ 277,000 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials. CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. CDW is committed to being an AI-fluent organization As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Encompass Support Manager is responsible for leading the day-to-day support operations of the ICE Encompass Loan Origination System (LOS), ensuring timely resolution of production issues, maintaining system stability, and delivering a high level of service to business stakeholders. This role manages the Encompass Support team, oversees ticket intake and resolution, and partners closely with Operations, Encompass Admins, UAT, and Compliance to ensure issues are resolved efficiently and escalated appropriately. The Encompass Support Manager plays a critical role in balancing production support with ongoing system enhancements by ensuring proper routing between Support and Change Control. Job Responsibilities: - Lead and develop the Encompass Support team, ensuring timely resolution of production issues and inquiries. - Manage ticket intake, triage, and prioritization to meet SLAs and prevent backlogs. - Serve as the escalation point for complex or high-impact issues. - Partner with Operations, Encompass Admins, UAT, and vendors to resolve defects and drive solutions. - Determine proper routing of requests between Support (issues) and Change Control (enhancements). - Identify trends and implement process improvements to reduce recurring issues. - Track and report on key metrics including ticket volume, resolution time, and SLA performance. Qualifications and Skills: - 5+ years of mortgage operations and/or Encompass experience. - 2+ years of leadership or team management experience. - Deep knowledge of Encompass workflows and loan lifecycle. - Experience managing support queues, SLAs, and issue resolution. - Excellent communication and problem-solving skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Req ID: 135039 Remote Position: Yes Region: Americas Country: USA General Overview Functional Area: Information Technology (ITM) Career Stream: IT Partnership (PTN) Role: Senior Manager (SMG) Job Title: Senior Manager, IT Business Partner Job Code: SMG-ITM-BUSP Job Level: Band 11 Direct/Indirect Indicator: Indirect Summary The Senior Manager, IT Business Partner serves as the strategic interface between the Manufacturing/Operations organization in Texas and the Global IT team. As Celestica undergoes exponential growth in the Texas region—launching greenfield manufacturing sites, expanding existing facilities, and deploying advanced factory automation—this role is critical in ensuring technology is leveraged as a competitive advantage. The ITBP is responsible for understanding the business strategy and defining a corresponding technology roadmap. You will wear three primary "hats": guiding initiatives from idea to approval (Qualification), maintaining oversight of active deployments (Program Management), and serving as a trusted advisor to senior leadership (Strategic Relationship Management). Detailed Description 1. Initiative Qualification & Solution Design High-Tech Manufacturing Business Acumen: Deep understanding of complex system integration/rack assembly with an understanding of logistics challenges in this space. Advantageous if the candidate also has a good understanding of electronics manufacturing services (EMS), including PCBA, SMT. Must be able to converse fluently with Operations stakeholders regarding shop floor KPIs, OEE (Overall Equipment Effectiveness), factory throughput, cycle times, and the critical impact of IT systems (MES, WMS) on production commitments. Requirements Elicitation & Documentation: While not a dedicated Business Analyst role, the ITBP must possess expert-level skills in structured discovery. This includes facilitating cross-functional workshops, mapping "as-is" vs. "to-be" business processes, and producing high-quality functional documentation that translates vague business desires into actionable technical requirements for development teams. Strategic Communication & Executive Presence: Exceptional verbal and written communication skills tailored for senior leadership. Ability to distill complex technical risks into business-impact language. Must demonstrate high emotional intelligence (EQ) to manage sensitive stakeholder relationships and the authority to lead high-pressure escalation meetings to a decisive resolution. Technical Thinking & Solution Architecture: Ability to grasp complex, integrated IT architectures (Cloud, Edge, ERP, MES) and evaluate how these systems enable or constrain specific business processes in a high-velocity manufacturing environment. Conflict Resolution & Negotiation: Proven ability to navigate competing priorities between different business units and global IT standards, influencing stakeholders toward a unified strategic direction without direct hierarchical authority. Financial Literacy: Understanding of manufacturing finance, including ROI calculation, Capital Expenditure (CapEx) vs. Operating Expenditure (OpEx) planning, and the ability to defend the financial merits of a technology investment to the CFO’s office 2. Program Management & Execution Oversight Portfolio Governance: Act as the primary point of oversight for all in-flight IT projects within the Texas manufacturing and operations landscape. Escalation Management: Serve as the first point of escalation for project roadblocks, ensuring that risks to timeline, budget, or scope are mitigated to ensure successful go-lives. Stakeholder Communication: Work closely with IT Project Managers to provide regular, transparent updates to business leaders on the status of the technology portfolio. Operational Readiness: Ensure organizational change management (OCM) is integrated into project delivery, including training plans, procedure updates, and communication. 3. Strategic Stakeholder & Relationship Management Executive Partnership: Develop and maintain strong relationships with General Managers and Senior Directors within Texas Operations, Finance, and Supply Chain. Roadmap Alignment: Facilitate ongoing discussions to align the IT roadmap with the business’s long-term growth plans, including site expansions and digital factory transformations. Industry Trends: Monitor industry trends in electronics manufacturing, export compliance related regulations, and supply chain technology to proactively recommend innovations to Celestica leadership. IT Integration: Maintain a profile of all IT integration touchpoints (internal and external) between Celestica and its key customer accounts in the region. Knowledge/Skills/Competencies - Business Acumen: Deep understanding of electronics manufacturing, supply chain management, and regulatory environments (Aerospace & Defense, HealthTech). - Technical Thinking: Ability to grasp complex IT architectures and how they enable business processes. - Negotiation & Facilitation: Proven ability to manage conflicting priorities between different stakeholder groups and align them toward a common outcome. - Financial Literacy: Understanding of finance terms, ROI calculation, and capital expenditure (CapEx) planning. Physical Demands - Duties of this position are performed in a normal office environment. - Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Typical Experience - Experience: 7 to 10 years in an IT Business Partnering, Program Management, or IT Consulting role within a manufacturing environment. - Education: Bachelor’s Degree in Information Technology, Business Administration, Engineering, or a related field. Notes Specific Texas Growth Focus Greenfield & Expansion: Support the IT infrastructure and application setup for new manufacturing sites and the expansion of existing facilities. Supply Chain & Warehouse: Oversee the integration of 3PL providers and the optimization of Warehouse Management Systems (WMS). Smart Factory / Automation: Partner with the internal "Digital Factory" team to deploy automation equipment and IoT solutions on the shop floor. This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.