The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Senior Manager, Digital Design Operations supporting the Aspen Dental brand. The Senior Manager of Digital Design Operations is a critical leadership role responsible for overseeing a team of over 100 designers and managing 12 direct-report managers. This role blends deep operational leadership with strong technical expertise in dental or digital design, enabling the leader to both optimize end-to-end design operations and actively support coach, and upskill managers in how digital design work is executed. This individual will drive operational excellence while also serving as a technical thought partner to design leaders, bringing an understanding of digital design workflows, tools, standards, and production methodologies. The ideal candidate will have experience applying lean and Six Sigma principles within technical or design-driven environments, empowering teams to make data-driven decisions, and fostering a culture where bottom-up innovation and continuous improvement thrive. Essential Functions, Job Duties & Responsibilities: - Operational Leadership: - Lead daily operations for the digital design organization, ensuring quality, efficiency, and scalability. - Establish, monitor, and evolve performance metrics that align operational efficiency with design quality and customer outcomes. - Manage resources effectively to meet demand and deliver exceptional service while maintaining sustainable team performance. - Technical Digital Design Leadership - Serve as a leader to individuals with technical knowledge of digital design processes, including design development, production workflows, design standards, and quality assurance. - Support and coach design managers by providing insight into best practices, workflow optimization, and technical problem-solving within digital design environments. - Partner with managers to identify skills gaps and drive technical upskilling, standardization, and design process maturity across a rapidly growing team. - Lean and Six Sigma Excellence: - Implement and sustain lean and Six Sigma methodologies to streamline workflows and reduce variability. - Identify opportunities for process improvement, lead initiatives, and measure impact using data-driven approaches. - Ensure continuous feedback loops exist between designers, managers, and leadership to guide improvement efforts. - Team Leadership and Development: - Inspire, coach, and mentor direct-report managers, strengthening both their leadership capabilities and their operational and technical effectiveness. - Drive a team-wide focus on professional growth, collaboration, and engagement across a large design organization. - Develop and execute talent development, retention, and succession strategies that build long-term organizational capability. - Culture of Continuous Improvement: - Cultivate a bottom-up approach to problem-solving and innovation by empowering teams to identify and implement solutions. - Foster cross-functional collaboration to promote alignment, accountability, and knowledge sharing. - Brings high energy and effectiveness when working near frontline decision‑making and delivery. - Decision-Making Empowerment: - Push decision-making authority closer to the work by building frameworks that enable frontline and manager-level teams to make data-informed decisions. - Build standards and systems that enable frontline teams to support their operational discipline. Preferred Education/Certification, Experience, Skills & Abilities (i.e., technical, knowledge, etc.): - Bachelor’s degree in Business, Operations Management, Engineering, or a related field; Master’s degree preferred. - Preferred experience in operational leadership roles with direct people management responsibility, ideally within dental laboratory, digital design, engineering, or technical production environments. - Demonstrated expertise in lean and Six Sigma principles, with a track record of driving measurable process improvements. - Strong ability to inspire, mentor, and develop large technical teams, with a focus on building a culture of continuous improvement and ownership. - Proven success in enabling decentralized decision-making and fostering team ownership at all levels of an organization. - Excellent communication, strategic thinking, and problem-solving skills. Travel Percentage: Up to 25% (International and Domestic) Annual Pay Range: $93-120k with bonus opportunity A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees View CA Privacy Policy

The Senior Lead of Retention Operations is a high-impact role responsible for the strategic architecture and horizontal execution of Workiva’s retention and save programs. This role serves as the primary Subject Matter Expert (SME) for the churn and downsell lifecycle, possessing the authority to re-architect retention methodologies and "independently determine processes" that improve operational effectiveness. What You’ll Do Revenue Protection & Renewal Safeguarding - Architect Retention Methodology: Serve as the primary owner of the end-to-end churn and attrition framework, developing processes and standards to improve operating effectiveness - Drive AI & Revenue Innovation: Lead the design of internal risk-mitigation tools and AI decisioning apps while monitoring renewal pipelines to forecast and protect recurring revenue Operational Health and Save Play Execution - Process & Pipeline Management: Act as the operational hub by monitoring retention process health and coordinating cross-functional teams to ensure save plays are executed at a high standard - Cross-Functional Strategy: Build formal networks across Sales, CS, and Finance to resolve complex risks and iterate on playbooks based on win/loss performance analysis Revenue Preservation & Expert Analysis - Expert Risk Mitigation: Manage a book of complex renewal risks, using independent judgment and advanced data synthesis (Salesforce/Gainsight) to secure at-risk revenue - Outcome Optimization: Maintain accountability for churn process performance, evaluating program success rates to pivot strategies in alignment with long-term business goals Deal Architecture & Collaboration - Strategic Deal Structuring: Partner with the Deal Desk to architect renewals involving expansion, multi-year commitments, and discounting guardrails to maximize retention - Negotiation Support: Provide operational analysis and pricing recommendations for non-standard renewals, downsells, and complex contract restructurings Solution-Based Pricing Model Execution - Pricing Subject Matter Expertise: Serve as the primary resource for Sales and CS on the solution-based pricing framework, ensuring consistent application across all transactions - Optimization & Guidance: Analyze pricing outcomes to identify opportunities for improved packaging or bundling while guiding field teams through pricing complexities Systems & Analytics (Salesforce, Gainsight, Excel) - Platform Mastery: Manage Salesforce and Gainsight workflows to maintain data hygiene, track customer health scores, and build dashboards for operational visibility - Advanced Modeling: Utilize expert Excel capabilities to build sophisticated renewal forecasting tools, scenario analyses, and ad-hoc reporting What You’ll Need Minimum Qualifications - 8+ years of experience in Renewal Operations, Revenue Operations, or a related field within a B2B SaaS environment - Undergraduate degree or equivalent combination of experience and education in a related field - Proven track record of protecting renewal revenue by designing programmatic risk-mitigation logic (AI or rule-based) and leading horizontal initiatives across cross-functional teams - Expert-level proficiency in Salesforce, Gainsight, and Excel/Google Sheets (Power Query, modeling) to manage workflows, health scoring, and complex data visualization - Deep understanding of value-based pricing models with a demonstrated ability to simplify complex processes and present strategic findings to senior stakeholders. Preferred Qualifications - Experience with churn prediction modeling or customer health analytics - Familiarity with CPQ tools (e.g., Salesforce CPQ, DealHub) and their integration with renewal workflows - Exposure to revenue recognition standards (ASC 606) and their implications on deal structure - Experience in a high-growth SaaS company with complex, multi-product subscription offerings - Salesforce Administrator or Gainsight certification is a plus Travel Requirements & Working Conditions - Up to 10% Travel - Reliable internet access for any period of time working remotely, not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $133,000.00 - $214,000.00✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-MJ1

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Operations Analyst Summary of Position This position will provide analytical support data management to our Operations group. This person will assure the consistent production of high-quality information, and support Operations in delivering internal and customer reporting. Essential Duties and Responsibilities - Collecting and organizing information from various sources like computer data and sales histories - Examine the data to figure out what is important to the problem and which methods are best to analyze it - Use statistical methods to analyze information and develop solutions to business problems - Advise managers on findings and the various courses they can take to address the problem - Understand complex relationships between data systems, and explain them to people with limited technical understanding. - Effectively present information and analysis, and respond to questions from groups of managers. - Recognize confidential, sensitive, and proprietary information and maintain such information as confidential. - Support our Business Intelligence and Reporting program. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Qualifications Expected for Position Must Have Qualifications: - Bachelor’s degree in a technical or quantitative or business-oriented field, or equivalent. - 3–5 years of professional experience within the medical device or pharmaceutical industry. - Strong experience with tools & technology (Domo, ERP, Power B) - Proven ability to adjust, validate, and analyze data to support business decision-making. - Demonstrated experience in creating and maintaining dashboards and reports for stakeholders. - Experience with process mapping and documenting end-to-end business workflows. - Strong analytical, written and verbal communication skills. - Experience working in a business environment, either full-time or via internships. A willingness to ask questions, and follow an ambiguous problem to resolution. - Comfort with complex, interconnected systems. - Ability to work effectively with a geographically diverse team to gather information and manage defined processes. Preferred Qualifications: - Experience with Salesforce.com, Microsoft Dynamics GP, JIRA, SQL preferred. - Self-starter capable of working independently and organizing workflow to meet changing priorities and deadlines. - Excel experience required, exposure to pivot tables, and complex spreadsheet analysis preferred. Required license or credential needed to perform job: N/A The above qualifications, knowledge, experience, and/or background are expected but not required for this role. Work Environment ☐ Office ☒ Remote ☐ Hybrid (Office & Remote) Travel: ≤10% Travel percentage reflects an estimate and is subject to change dependent on business needs. Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Why join Teladoc Health? - Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. - Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. - Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. - Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. - Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. - Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

• Database Management: Create and maintain accurate compositions within our publishing software; meticulously update and audit publishing metadata. • Rights Registrations: Manage the end-to-end registration process via CWR (Common Works Registration) and handle the importing and reconciliation of ACKs (Acknowledgments) from societies. • Conflict Resolution: Resolve ownership overlaps, double-claims, and disputes within the publishing ecosystem. • Quality Control: Review all publishing submissions for accuracy and compliance before they are submitted to societies. • Stakeholder Liaison: Handle queries from collection societies (PRS, ASCAP, BMI, etc.), DSPs, and our internal roster of songwriters and publishers. • Problem Solving: Identify and troubleshoot registration issues and data discrepancies to ensure minimal revenue leakage.