• Identify and approach potential clients across the United States • Build strong relationships and guide prospects through the full sales journey, from first demo to final onboarding and, in some cases, on-site support • Negotiate and close deals with event organizers and venue owners or operators • Ensure a smooth transition to our Operations team by accurately documenting client needs in our CRM system (Teamleader) • Stay in touch with existing clients and support contract renewals when needed • Represent elockers at relevant industry events, trade shows, and conferences • Share valuable market insights and client feedback with internal teams • Support the Operations team with both office-based and on-site assistance when needed

• Handle inbound call/chat volume, with expectations of taking between 40-50 inbound customer calls/chats per 8-hour workday • Complete all Brand Sales Trainings (BST) each month • Meet 85% schedule adherence to assigned schedule as referenced in Genesys phone system • Maintain excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs • Maintain customer records by logging and retaining correct and precise information in Salesforce.com • Proactively identify and report website, process, product page, or post‑call issues or bugs encountered during your daily workflow • Work with a team of 15-20 other sales associates • Success will be measured through call quality, and profit dollars generated monthly • Demonstrate strong verbal communication skills with the ability to engage guests

• Acquisition of new members via engagement in community event activity to generate leads and referrals • Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills • Servicing of existing members and inquiries related to utilization of their product, benefits, etc. • Cross selling ancillary products as well as any other applicable products to existing members • Retention of existing members • Maintaining knowledge levels with respect to CMS and states regulations • Ability to multitask, and effectively use computer while interacting with prospects and members via phone • Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)

• Responsibility for defined key accounts within our target industries (telecommunications, insurance, banking, retail, energy utilities). • Develop account plans with clear growth targets, pipeline and executive touchpoints. • Build strong, trust-based relationships with board members/CEOs and department heads. • Conduct executive and quarterly business reviews, create joint roadmaps and co-innovation initiatives with our key customers. • Manage the entire sales cycle including RFI/RFP responses, proposal strategy, business case/ROI, pricing/TCO and contract negotiations through to close (framework agreements, multi-year service contracts). • Analyze customer requirements and design solutions that deliver real value (Voice, Web, App, Chatbot, AI). • Establish long-term partnerships, drive cross-/upselling along the customer journey, and actively manage stakeholders across business units, IT, procurement and management. • Work closely with technology and sales partners (e.g., Genesys, Sprinklr, Parloa, Google), collaborating on joint campaigns and offer development. • Maintain a reliable pipeline, accurate forecasting and regular deal reviews; work closely with Presales, Delivery, Finance and Legal to ensure clean implementation.