• Provide day-to-day support to various clients on multiple scenarios such as: - Transport and Routing support when deploying products on Client Environment. • Support on WAN technologies such as SD-WAN and IPsec VPN and routing technologies such as BGP, OSPF, MPLS etc. • Provide support on Cloud based Deployments like VNF (Virtual Network Functions) and CNF (container Networking Functions) • Handson on Packaging solutions supporting OSP(Open Stack Platform - Heat/Hot Templates) and other cloud based platforms. • The role demands excellent knowledge of TCP/IP, BGP, OSPF, VxLAN protocols, and L2/L3 VPNs. • Candidate requires good understanding of 4G LTE/5G Core, Mobile Private Networks. • Candidates should be adept with network diagnostic, monitoring, and analysis tools. • Demonstrate the ability to work collaboratively within a team and manage multiple projects concurrently. • Strong problem-solving skills are essential to address and resolve current deployment, package and security issues and mitigate future risks effectively. • Capable of managing and coordinating project workflows, resolving any vulnerabilities or security issues that arise, and handling troubleshooting calls efficiently.

• Own SD-WAN architecture and design for enterprise clients, building scalable, resilient network solutions centered on Palo Alto Prisma SD-WAN and Next-Generation Firewalls • Architect, deploy, and troubleshoot complex routing and security configurations including BGP, OSPF, VRRP, QoS, and IPS/IDS policies • Lead customer onboarding into Palo Alto Prisma SD-WAN environments, managing integration and migration from start to finish • Support and troubleshoot multi-vendor environments across WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services • Design and refine LTE failover strategies, redundancy configurations, and hybrid WAN setups • Serve as a direct point of escalation with Palo Alto Networks and other vendors on complex technical issues • Proactively monitor customer environments, review logs, and identify and address threats or performance degradation before they become incidents • Share expertise with peers on Palo Alto best practices, including SD-WAN policy design and security posture alignment • Maintain thorough documentation of network architectures, security policies, and operational playbooks • Takes on additional responsibilities and projects as needed to support the success of the team and organization.

• Architect and implement enterprise-scale GCP network designs including VPC architecture • Design and operate hybrid connectivity patterns using Cloud Interconnect and/or Cloud VPN • Implement and govern GCP network security controls • Establish operational observability and troubleshooting practices using GCP-native networking telemetry • Build and maintain Terraform for GCP network infrastructure • Partner with platform/DevOps teams to integrate network IaC into CI/CD workflows

• Technical support for networks and connectivity - specializing in System Center and App-V • Support asset maintenance using System Center solutions; • Assist in investigation, diagnosis and resolution of incidents and problems; • Assist in planning (build and test), deployment and change review; • Support oversight of technical support.