Company Description Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. This is a remote role; however, preference will be given to candidates located in the Indianapolis, IN or Dallas, TX areas. Occasional travel to local client locations may be required depending on business needs. If you love to solve problems and add value, please consider what your typical days might look like… - You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. - You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. - You will prepare desktops, laptops and miscellaneous hardware for customers. - You will keep customer documentation up-to-date and accurate. - You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. - You will perform customer maintenance activities on behalf of the customer team. - You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. - You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. - You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner. Qualifications Some of the qualifications and skills we are expecting include the following: - You should possess excellent communication and customer service skills, both written and oral - You should be able to explain technical challenges and solutions to just about anyone, regardless of their background - You should be willing to participate in an on-call rotation and provide after-hours support as necessary - We require at least 1-3 years of experience as a Desktop Support Specialist or similar role - Prior experience working for a Managed Service Provider (MSP) is preferred - Must be willing to occasionally travel to local client locations depending on business needs - Must be legally authorized to work in the United States for any employer without sponsorship We expect that you will be able perform the following tasks daily: - Servers: Active Directory, File Permissions, Domain, Backups, Antivirus - Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN - Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus - User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email) - Applications and Products: Office 365, SharePoint, QuickBook Additional Information What you should know about Resultant: - Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. - Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. - Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. - Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. - We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. - We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… - “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” - “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” - “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. - Department: MS_Service Delivery Team - Business Unit: Managed Services

• Develop current-state & future-state architecture blueprints that enable integrated, agile, and scalable production & aftermarket planning capabilities. • Drive harmonization of planning processes across business units while respecting program-specific constraints. • Influence, guide, and support delivery of the 1-, 3-, and 5-year architectural strategies and roadmaps focusing on Plan to Produce process optimization and innovation enabling SIOP, Master production scheduling, material planning, production control & aftermarket planning capabilities. • Provide architectural leadership across core platforms, including ERP (e.g., SAP S/4HANA), Advanced Planning Systems (eg. Kinaxis, SAP IBP), Enterprise Warehouse Management (EWM), Manufacturing Execution Systems (MES) and Quality Management. • Support Implementation projects, representing the planning ecosystem, ensuring process handoffs, integration requirements and closed loop requirements are represented, designed, tested and supported. • Guide technology selection, modernization, and integration strategies with a focus on scalability, security, and performance. • Ensure alignment with enterprise standards for Cybersecurity & Compliance, Identify and mitigate risks related to SIOP systems and ecosystem integration. • Partner with corporate, business unit functional teams, and external vendors to align strategies, with a focus on optimizing the technology footprint & solutions based on specific business needs and operational efficiencies. • Collaborate with Domain Architects in Security, Infrastructure, Data & Business unit, to refine and evolve the Solution architectures, processes, practices, leveraging architectural frameworks (e.g. TOGAF, Zachman, DODAF, etc.). • Evaluate and recommend technologies and approaches (e.g., API integrations, cloud solutions, RPA, AI) to enhance SIOP functionality and ecosystem connectivity, supporting digital transformation and operational efficiency.

• Plan and maintain a strategic IT infrastructure roadmap spanning servers, networks, cloud platforms, and data storage. • Collaborate with cross‑functional stakeholders to align infrastructure capabilities with business priorities and the medical device lifecycle. • Lead financial analysis for infrastructure initiatives, including CapEx/OpEx planning, budgeting, forecasting, and ROI evaluation. • Evaluate vendors by assessing technical fit, cost, risk, and regulatory compliance. • Establish operating mechanisms by facilitating planning sessions, leading strategic workshops, and developing KPIs to measure performance, cost efficiency, uptime, and compliance. • Identify and mitigate IT risks, ensuring compliance with HIPAA, GDPR, and other regulations. • Manage infrastructure projects such as upgrades, migrations, and new deployments, coordinating remotely to meet timelines and budgets.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Review and adjust SF (self-funded), FI (fully insured), Reinsurance, and/or RX claims; adjudicates complex, sensitive, and/or specialized claims in accordance with claim processing guidelines. Process provider refunds and returned checks. May handle customer service inquiries and problems. - Perform adjustments across all dollar amount level on customer service platforms by using technical and claims processing expertise. - Applies medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and apply all cost containment measures to assist in the claim adjudication process. - Performs claim re-work calculations. - Follow through completion of claim overpayments, underpayments, and any other irregularities. - Process complex non-routine Provider Refunds and Returned Checks. - Review and interpret medical contract language using provider contracts to confirm whether a claim is overpaid to allocate refund checks. - Handle telephone and written inquiries related to requests for pre-approvals/pre-authorizations, reconsiderations, or appeals. - Ensures all compliance requirements are satisfied and that all payments are made following company practices and procedures. - Review and handle relevant correspondences assigned to the team that may result in adjustment to claims. - May provide job shadowing to lesser experience staff. - Utilize all resource materials to manage job responsibilities. Required Qualifications - 2+ years medical claim processing experience. - Experience in a production environment. - Demonstrated ability to handle multiple assignments competently, accurately, and efficiently. - Effective communications, organizational, and interpersonal skills. Preferred Qualifications - DG system claims processing experience. - Associate degree preferred. Education - High School Diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.