Sales Support Administrator

AdministrationAdministrationFull TimeRemoteSeniorTeam 11-50Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

53 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Sales Support Administrator

Gophermods

• Maintain accurate and up-to-date records within the CRM system • Ensure all client and prospect data is properly entered, organized, and maintained • Track repair quotes, sales activity, and client interactions • Provide regular pipeline and activity reports to sales leadership • Track key KPIs such as lead response time, quote conversion rates, and calls booked • Triage and qualify incoming leads in a timely manner • Perform data enrichment on new leads to ensure complete and accurate contact, company, and equipment information • Support prospecting efforts to help build and maintain a healthy pipeline of businesses and clients in need of IT repair services • Execute follow-up sequences with leads and prospects on a defined schedule • Re-engage cold or stale leads in the pipeline to maximize conversion opportunities • Schedule and set up all sales calls and appointments • Prepare and send quotes for IT repair services including hardware repairs, device maintenance, and related technical solutions • Follow up on outstanding quotes that have not yet been accepted • Manage and organize sales-related email communications • Follow and uphold the established sales process at every stage • Help build, refine, and document standard operating procedures (SOPs) for the sales process to support the growth and scalability of the team • Facilitate the onboarding process for new clients • Ensure all service agreements are properly completed, signed, and filed • Coordinate with internal teams to ensure a seamless handoff from sales to service delivery

Job Requirements

  • Detail-Oriented: Strong attention to accuracy in data entry, documentation, and follow-through
  • Excellent Communicator: Clear and professional written and verbal communication skills
  • Highly Organized: Able to manage multiple tasks, systems, and deadlines simultaneously
  • Independent & Self-Motivated: Comfortable working autonomously in a virtual environment with minimal supervision
  • Strong Prioritization Skills: Able to quickly assess urgency and importance to effectively manage daily workload
  • Experience with CRM platforms (e.g., HubSpot, Salesforce, etc.)
  • Prior experience in a sales support or administrative role preferred
  • Familiarity with the IT repair or managed services industry is a strong plus
  • Basic understanding of IT hardware, devices, and common repair terminology preferred
  • Proficiency in email management and standard business tools (Google Workspace, Microsoft Office, etc.)

Benefits

  • Fully remote/virtual position
  • Must have reliable internet access

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