• Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend • Manage demo environments, including setting up and shutting down instances as needed • Execute and maintain custom configurations for both internal and external use cases • Follow established operational workflows to ensure accuracy, consistency, and timely delivery • Identify process inefficiencies and contribute ideas for continuous improvement

• Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend • Manage demo environments, including setting up and shutting down instances as needed • Execute and maintain custom configurations for both internal and external use cases • Follow established operational workflows to ensure accuracy, consistency, and timely delivery • Identify process inefficiencies and contribute ideas for continuous improvement

Role Description The Sales Operations Specialist plays a critical role in empowering our Sales teams by ensuring their success. You will serve as a key internal partner, directly managing support for the company’s sales portfolio through dedicated telephone and email interactions. Your primary focus is to cultivate strong, collaborative relationships with the Sales teams and provide ongoing day-to-day support, guaranteeing they have the necessary support to thrive. - Develop and coordinate proposals, RFP responses, and deal structuring support. - Provide strategic pricing support, including merchant statement analysis. - Administer ongoing sales partner training on MX™ Connect, MX™ Merchant, and other Priority Product and Services. - Facilitate escalated requests with other teams in the organization, ensuring expedient and amenable resolution of issues. - Submit new merchant agreements and follow up through the onboarding setup. - Perform customer service tasks such as terminal installations, ordering terminals, file build completion, troubleshooting issues, and assisting with anything related to the merchant account. - Provide operational support for new market initiatives (Canada & Puerto Rico). - Distribute relevant information to sales partners as needed, on behalf of other departments upon request, or at the request of the leadership team. - Provide specialty program support for vertical solutions. - Manage administrative support related to deal setup and submission, including internal escalation routing for operational blockers and gateway setup submission. - Deliver comprehensive reporting support, including customer reporting, Business Intelligence (BI) reporting support, and ad-hoc reporting requests supporting deal analysis. - Conduct education on sales operational workflows. - Assist with deal progression and internal process navigation. Qualifications - Relevant background in customer service or a customer-focused role, ideally with a background in financial technology or financial services. - Experience working in a sales and service environment that moves at a fast pace. - Strong communication skills (written and verbal). - Proficiency in Microsoft Office and Google Drive. - Travel for work conferences/expos. Requirements - Demonstrated excellent accuracy and attention to detail. - Good multi-tasking and problem-solving skills. - Ability to work well in a team environment, with the ability to function with professionals internally and externally at all levels. - Ability to listen, communicate, and interpret client’s needs and objections. - Ability to de-escalate situations and drive meaningful resolutions. - Experience in Excel/Sheets completing basic financial analysis or formula-based calculations. Benefits - Compensation range: $65k-$75k. - Financial Wellness: - Bonus programs. - 401(k) match. - Employee Stock Purchase Program (ESPP). - HSA and FSA options. - Financial wellness resources and employee discount programs. - Health & Well-being: - Medical, dental, and vision coverage. - Mental health support for employees and dependents through Lyra Health. - Family planning and women’s health benefits through Carrot. - Gym membership reimbursement and virtual wellness programs (including yoga). - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one. - Growth & Development: - Education expense reimbursement. - Leadership development programs. - Certified Payments Professional (CPP) certification support. Company Description Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description We’re looking for a highly organized and dependable Production Operations Specialist to join our team. You will support the Production team by taking ownership of admin and coordination-driven work so producers can focus on instructor relationships and product development. This job is for you if you are: - A highly organized and detail-oriented person who enjoys bringing structure to complex workflows - Quick to learn and comfortable picking up new processes, tools, and systems - Reliable with follow-through and able to manage coordination-heavy work with consistency - Proactive with reminders, follow-ups, and flagging blockers before they become issues - Able to juggle multiple timelines at once - A collaborative team player who enjoys supporting others and helping operations run smoothly - Comfortable working with AI tools Responsibilities - Support relaunch planning and coordination across teams, including timelines, task tracking, and internal handoffs - Coordinate cross-launch and cross-sell setup to ensure dependencies are covered - Assist with legal and documentation workflows by collecting inputs, preparing drafts, organizing files, and tracking signature status - Create first drafts of supporting materials such as comparison sheets, brochures, employer guides, and other course resources - Own reminders, follow-ups, and recurring admin tasks across the course lifecycle - Prepare draft recommendation letters and route them for final review and approval - Help improve consistency and efficiency in how Production workflows are managed Qualifications - 6+ months of experience in operations, coordination, administration, project support, or a similar role - Genuine interest in AI and willingness to actively explore and implement AI tools and automations in day-to-day work - English proficiency at a B2 level - Strong organizational skills and close attention to detail - Ability to manage multiple tasks and timelines with reliability and accuracy - Comfort working independently with minimum supervision Benefits - Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives. - Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses. - Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs. - Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement. Company Description ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing innovative course offerings.