Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
Senior Software Engineer
Location
Ireland
Posted
42 days ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer
Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Software Engineer Department & Team: CX and Core Services Location: Ireland The Genesys Cloud Platform API Team builds and maintains a suite of business-critical, high-throughput microservices at the core of Genesys Cloud. Our systems are foundational to the platform, with a strong focus on reliability, scalability, and performance to ensure seamless operation for both customers and the internal teams who build on top of it. As the platform continues to evolve, we are expanding the team’s scope to include AI infrastructure that supports emerging patterns such as MCP and A2A. Our mission is to enable product teams to focus on delivering customer value, while we provide the scalable building blocks they rely on. While this role includes exposure to modern distributed AI systems, the primary focus is designing and operating the infrastructure that enables teams to build AI-powered features. Familiarity with MCP and A2A is helpful, but most important is the ability to translate evolving concepts into clear requirements and robust systems. As a member of the team, you will: · Develop and deploy highly available, scalable, and fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform. · Work with a distributed team. · Be expected to operate independently but have ample, friendly support available. · Actively review code, mentor, and provide peer feedback. · Champion large projects and mentor junior members on the team. · Partner with other teams to transform concepts into requirements and requirements into services and tools. · Build, deploy, maintain, and automate large global deployments in AWS. · Troubleshoot production issues and come up with solutions as required. · Participate in an on-call rotation with the rest of the team. We take pager fatigue very seriously and tune alerts to be relevant and actionable. What you need to be successful in this role: · You will likely have at least a BS in Computer Science or related field. · You have a minimum of 4 years’ experience working with Java in industry. · You are self-driven and comfortable taking the initiative to work asynchronously with your team. · You can breakdown complex problems to find and implement the simplest solutions. · You are prepared to dig in deep to understand a wide area of necessary domain knowledge. Many problems will be new, never been seen before. Your first job is to understand. · You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns. · You should be comfortable developing software in Java or a similar modern, multi-paradigm language. · You have very strong communication and collaboration skills. · You have a solid understanding of concurrent or multi-threaded programming. · You have worked with and understand NoSQL/Key-Value data storage technologies. · Familiarity with MCP, agentic AI systems, and Agent-to-Agent protocols is a plus Technologies we embrace: · “Right tool for the right job” over “we always did it this way” · Jenkins and Ansible for immutable machine images and automation · AWS for cloud infrastructure · Infrastructure (and everything, really) as code · Distributed version control with Git and BitBucket · Automation for everything. CI/CD, testing, scaling, healing, orchestration, etc. · Kafka for stream processing · DynamoDB and Redis / Valkey for storage and query If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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We’re building the place where the right person meets the right opportunity. Not by showing more, but by showing better. This is a role for an engineer who cares as much about the customer’s problem as they do about their craft. Remote · South Africa | Full-time | Senior · 7+ years | Squad of 4 engineers Mission OfferZen exists to help South African tech talent build an awesome future by connecting them to the right teams where they can do their best work. Our next big bet, Reduce the Noise, is all about making OfferZen the place where quality wins. It’s not a volume game, it’s a value game. “We want to make OfferZen the place where you find the right person to hire, or where you find the right job. Not more. Better.” You’ll be building marketplace features, AI-powered tools (internally and externally), and internal tooling that makes this vision real. Your work will be felt by real candidates and real hiring companies every day. Outcomes - Design, build, and ship meaningful fullstack features every week across front-end and back-end. - Act as an AI engineer on designated projects, building AI-powered features using tools and frameworks like OpenAI and Anthropic APIs. - Own solutions end-to-end: from design and scoping through to delivery and post-ship iteration. - Debug production issues, maintain a stable marketplace, and advocate for quality, performance, and security. - Lead by example in AI-enabled engineering, using tools like Cursor and V0 to move faster without cutting corners. - Mentor junior and intermediate engineers through pairing, code review, and honest feedback. - Participate in Frontend and Backend Guilds, contributing to our component library, architecture, and testing standards. - Document architectural decisions so new engineers can hit the ground running. - Contribute to the technical roadmap by spotting areas to improve and making the case for them. Tech Stack Ruby on Rails | React | Next.js | MongoDB | PostgreSQL | ElasticSearch | Redis | AWS We use Ruby on Rails on the backend, but if you’re a strong JS fullstack engineer, that’s absolutely fine. We’ll give you the time and space to get up to speed on Ruby. With AI, you don’t need to be a syntax expert. Competencies - 7+ years of production software engineering experience. - Strong across the full stack, with a frontend bias. You have a solid grasp of modern frontend architecture, patterns, and what it takes to build a great user experience. - 5+ years working with React (or similar) in a production environment. - Product-minded: you think about the customer problem, not just the implementation. - Strong instincts around patterns, responsibility separation, data modelling, and component-oriented design. - You write unit tests, document your decisions, and write code that others can confidently build on. - Experience with MongoDB and/or PostgreSQL. - High confidence, low ego. You’ll back your opinions with data, but hold them loosely. - You communicate proactively, unblock others, and make those around you better. AI Fluency: The 4 Ds. We expect all senior engineers to be genuine practitioners of AI-enabled engineering, not just curious about it: - Delegation: Know which tasks AI can do better or faster, and hand them off confidently. - Description: Write precise, effective prompts that get the output you actually need. - Discernment: Critically evaluate AI output. Catch what’s wrong, keep what’s right. - Diligence: Use AI responsibly, ethically, and securely every time. Background and personality - 7+ years experience in software development. - Used to working in small teams. - Good communication skills. - Driven by learning and continuously striving towards self-improvement. - High confidence, low ego. - Capable of backing opinions and decisions with data. - Driven to work hard to achieve a high level of personal execution. - Attention to detail. What it's like to work here We love to do fun stuff together. We are focused on building a connected tribe and a sense of belonging. We value unique and diverse approaches and ensure we create opportunities to share and learn from each other. We have regular online events, show and tells and a book club as well as regional and annual off-site events. We're dedicated to authenticity: We treat people as people, caring personally and speaking openly. We foster low-ego behaviour - we own our mistakes as well as our victories. We're never about blame. We're always about honesty, learning and continuous improvement. We ensure lots of transparency and visibility. From OKRs and strategy to analytics and company performance numbers, it's all available for you to see and understand. We're passionate about learning and levelling up: Everyone at OfferZen strives for a growth mindset. We read books, listen to podcasts, share expertise obsessively, then take on hard challenges with smart guidance and support. When things go wrong, we look for the learning and how to improve. We’re all about balance: We believe that maintaining a healthy balance between home and work is the key to feeling happier and more productive. We work fully remote and also offer 24 days of leave a year which are available to use from the time you start. *This role can be based locally or remotely - we welcome all applicants based in South Africa.



